Career Overlap Occupation record
RecordJob

Where a call centre supervisor can go next

5 destinations recorded, ranked by how much of the target role a call centre supervisor already meets. The closer to the top of Table 1, the less there is to learn.

Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.

Also known as telemarketing manager, customer service supervisor, outbound call center supervisor, customer contact centre supervisor, outbound call centre supervisor, contact centre supervisor, inbound call centre supervisor, contact centre manager, call center supervisor, telemarketing supervisor, tele-sales supervisor, inbound call center supervisor.

Technicians and associate professionals 33 skills on file 5 career moves 0 above 60% overlap Closest: contact centre supervisor, 53%

Fig. 2 · Career map 5 nearest · ESCO v1.2.1
contact centre supervisor 53% covered ICT help desk manager 48% covered call centre agent 45% covered call centre analyst 35% covered department store manager 30% covered call centre supervisor You are here
  • 70% and above · short step
  • 50 to 70% · real move
  • Below 50% · substantial retraining
The 5 nearest destinations from call centre supervisor, each one a link to that move’s record. Distance from the centre is how much retraining the move takes; the figure on each is how much of that role a call centre supervisor already covers. All 5 are listed in the tables below.
Table 1

Table 1 · Within reach

Table 2

Table 2 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

Table 3

Table 3 · What the job itself asks for

A call centre supervisor needs 21 required skills and areas of knowledge. These 10 are the ones fewest other jobs share, so they say the most about the work.

Required skill Area
  • interpret automatic call distribution data information skills
  • maintain high quality of calls information skills
  • measure call quality information skills
  • supervise data entry information skills
  • call routing information and communication technologies (icts)
  • call-centre technologies information and communication technologies (icts)
  • secure sensitive customer's information assisting and caring
  • call quality assurance management business, administration and law
  • forecast workload management skills
  • manage business knowledge management skills
Table 4

Table 4 · Jobs that lead here

The reverse view: occupations whose skills already cover much of what a call centre supervisor does. The figure is how much of this job each one brings.

Index

Look up another occupation

Call centre supervisor is filed under Technicians and associate professionals, ISCO major group 3. The full index lists all ten groups.

Note

How these figures were compiled

Overlap is how much of the target role is already part of a call centre supervisor’s work. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.