Career Overlap Occupation record Edition 1 · ESCO v1.2.1
RecordOccupation

Where a contact centre manager can go next

5 destinations recorded, ranked by how much of the target role a contact centre manager already meets. The closer to the top of Table 1, the less there is to learn.

Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.

Managers 41 skills on file 5 career moves 1 above 60% overlap Closest: contact centre supervisor, 72%

contact centre supervisor 72% covered call centre manager 44% covered customer contact centre infor… 33% covered client relations manager 33% covered laundry and dry cleaning mana… 33% covered contact centre manager You are here
Fig. 2 — the 5 nearest destinations from contact centre manager. Distance from the centre is how much retraining the move takes; the figure on each is how much of that role a contact centre manager already covers. All 5 are listed in the tables below.
  • 70% and above · short step
  • 50 to 70% · real move
  • Below 50% · substantial retraining
Table 1

Table 1 · Within reach

Table 2

Table 2 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

Index

Look up another occupation

contact centre manager is filed under Managers, ISCO major group 1. The full index lists all ten groups.

Note

How these figures were compiled

Coverage is the share of the target role’s weighted skill requirement a contact centre manager already meets, counting required skills in full and supplementary ones at 0.35. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.