Career Overlap Occupation record
RecordJob

Where a crisis helpline operator can go next

5 destinations recorded, ranked by how much of the target role a crisis helpline operator already meets. The closer to the top of Table 1, the less there is to learn.

Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.

Also known as crisis helpline worker, crisis hotline operator, distress helpline operator, telephone crisis support, telephone crisis counselor, distress hotline operator.

Technicians and associate professionals 37 skills on file 5 career moves 0 above 60% overlap Closest: crisis situation social worker, 32%

Fig. 2 · Career map 5 nearest · ESCO v1.2.1
crisis situation social worker 32% covered military welfare worker 32% covered social work supervisor 32% covered enterprise development worker 32% covered gerontology social worker 31% covered crisis helpline operator You are here
  • 70% and above · short step
  • 50 to 70% · real move
  • Below 50% · substantial retraining
The 5 nearest destinations from crisis helpline operator, each one a link to that move’s record. Distance from the centre is how much retraining the move takes; the figure on each is how much of that role a crisis helpline operator already covers. All 5 are listed in the tables below.
Table 1

Table 1 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

Table 2

Table 2 · What the job itself asks for

A crisis helpline operator needs 22 required skills and areas of knowledge. These 10 are the ones fewest other jobs share, so they say the most about the work.

Required skill Area
  • provide social guidance over the phone assisting and caring
  • act discreetly communication, collaboration and creativity
  • crisis intervention health and welfare
  • health care occupation-specific ethics arts and humanities
  • maintain privacy of service users assisting and caring
  • consider social impact of actions on service users management skills
  • develop professional identity in social work communication, collaboration and creativity
  • protect vulnerable social service users assisting and caring
  • contribute to protecting individuals from harm assisting and caring
  • maintain records of work with service users information skills
Index

Look up another occupation

Crisis helpline operator is filed under Technicians and associate professionals, ISCO major group 3. The full index lists all ten groups.

Note

How these figures were compiled

Overlap is how much of the target role is already part of a crisis helpline operator’s work. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.