Career Overlap Occupation record Edition 1 · ESCO v1.2.1
RecordOccupation

Where a crisis helpline operator can go next

5 destinations recorded, ranked by how much of the target role a crisis helpline operator already meets. The closer to the top of Table 1, the less there is to learn.

Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.

Technicians and associate professionals 37 skills on file 5 career moves 0 above 60% overlap Closest: crisis situation social worker, 32%

crisis situation social worker 32% covered military welfare worker 32% covered social work supervisor 32% covered enterprise development worker 32% covered gerontology social worker 31% covered crisis helpline operator You are here
Fig. 2 — the 5 nearest destinations from crisis helpline operator. Distance from the centre is how much retraining the move takes; the figure on each is how much of that role a crisis helpline operator already covers. All 5 are listed in the tables below.
  • 70% and above · short step
  • 50 to 70% · real move
  • Below 50% · substantial retraining
Table 2

Table 2 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

Index

Look up another occupation

crisis helpline operator is filed under Technicians and associate professionals, ISCO major group 3. The full index lists all ten groups.

Note

How these figures were compiled

Coverage is the share of the target role’s weighted skill requirement a crisis helpline operator already meets, counting required skills in full and supplementary ones at 0.35. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.