Accommodation manager to hotel concierge
An accommodation manager already meets 36% of what the hotel concierge role asks for. The move turns on 5 required skills not yet in the profile.
57.1/ 100
1 How much of what a hotel concierge is expected to do is already part of an accommodation manager’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the hotel concierge role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A hotel concierge role treats 4 of its required skills as things an accommodation manager already does. You would walk in with these on day one.
- assist at check-in
- greet guests
- handle customer complaints
- maintain customer service
What stands in the way is 5 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of an accommodation manager background worth leading with.
- already held property management software services
- already held assist at check-in assisting and caring
- already held greet guests assisting and caring
- already held implement sales strategies communication, collaboration and creativity
- already held handle customer complaints communication, collaboration and creativity
- already held implement marketing strategies communication, collaboration and creativity
All 7 carried skills, including the 4 the hotel concierge role treats as required.
Table 3 · What you may need to learn
The 16 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn identify customer's needs required
- still to learn maintain relationship with customers required
- still to learn assist clients with special needs required
- optional, not held distribute local information materials optional
- optional, not held take room service orders optional
- still to learn provide tourism related information required
- still to learn comply with food safety and hygiene required
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held assess cleanliness of areas optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
- optional, not held maintain reception area optional
- optional, not held deliver correspondence optional
- optional, not held handover the service area optional
Table 4 · Where to start
The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 identify customer's needs practise this
- 02 maintain relationship with customers practise this
- 03 provide tourism related information practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 7 skills that carry over
- already held assist at check-in skill
- already held greet guests skill
- already held handle customer complaints skill
- already held maintain customer service skill
- already held implement marketing strategies skill
- already held implement sales strategies skill
- already held property management software knowledge
11 supplementary skills, helpful but not required
- optional, not held maintain reception area optional
- optional, not held distribute local information materials optional
- optional, not held handover the service area optional
- optional, not held take room service orders optional
- optional, not held assess cleanliness of areas optional
- optional, not held deliver correspondence optional
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
29 held skills the hotel concierge role does not ask for
- not needed by the target role build business relationships skill
- not needed by the target role conduct research on food waste prevention skill
- not needed by the target role create annual marketing budget skill
- not needed by the target role create solutions to problems skill
- not needed by the target role design indicators for food waste reduction skill
- not needed by the target role design space for religious needs skill
- not needed by the target role develop food waste reduction strategies skill
- not needed by the target role develop inclusive communication material skill
- not needed by the target role develop strategies for accessibility skill
- not needed by the target role develop working procedures skill
- not needed by the target role energy conservation knowledge
- not needed by the target role ensure infrastructure accessibility skill
- not needed by the target role ensure price competitiveness skill
- not needed by the target role forecast occupancy demand skill
- not needed by the target role handle financial transactions skill
- not needed by the target role local area tourism industry knowledge
- not needed by the target role manage budgets skill
- not needed by the target role manage different departments in a hospitality establishment skill
- not needed by the target role manage health and safety standards skill
- not needed by the target role manage hospitality revenue skill
- not needed by the target role manage inspections of equipment skill
- not needed by the target role manage staff skill
- not needed by the target role monitor company policy skill
- not needed by the target role monitor financial accounts skill
- not needed by the target role plan health and safety procedures skill
- not needed by the target role plan shifts of employees skill
- not needed by the target role recruit employees skill
- not needed by the target role set up pricing strategies skill
- not needed by the target role train staff to reduce food waste skill
Common questions about this move
Can an accommodation manager become a hotel concierge?
Yes, and it is a substantial move. An accommodation manager already covers 36% of what a hotel concierge is expected to do: 7 skills carry over, 4 of which the hotel concierge role treats as required.
What skills does an accommodation manager need to become a hotel concierge?
5 required skills are missing, plus 11 optional ones. They fall into 5 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is identify customer's needs.
How hard is the move from accommodation manager to hotel concierge?
Its learning distance is 57.1 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.