Bed and breakfast operator to hospitality establishment receptionist
A bed and breakfast operator already meets 46% of what the hospitality establishment receptionist role asks for. The move turns on 10 required skills not yet in the profile.
56.3/ 100
1 How much of what a hospitality establishment receptionist is expected to do is already part of a bed and breakfast operator’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the hospitality establishment receptionist role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A hospitality establishment receptionist role treats 10 of its required skills as things a bed and breakfast operator already does. You would walk in with these on day one.
- assist at check-in
- deal with arrivals in accommodation
- greet guests
- handle customer complaints
- handle financial transactions
- identify customer's needs
What stands in the way is 10 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 13 skills that carry over, these are the ones fewest other occupations ask for. A hospitality establishment receptionist role needs them, and most people applying for one will not have them already. This is the part of a bed and breakfast operator background worth leading with.
- already held deal with arrivals in accommodation assisting and caring
- already held maintain reception area management skills
- already held property management software services
- already held take room service orders communication, collaboration and creativity
- already held process reservations information skills
- already held assist at check-in assisting and caring
All 13 carried skills, including the 10 the hospitality establishment receptionist role treats as required.
Table 3 · What you may need to learn
The 18 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn deal with departures in accommodation required
- still to learn explain features in accommodation venue required
- still to learn provide tourism related information required
- still to learn comply with food safety and hygiene required
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- still to learn implement sales strategies required
- still to learn maintain relationship with customers required
- still to learn assist clients with special needs required
- still to learn implement marketing strategies required
- optional, not held distribute local information materials optional
- optional, not held train reception staff optional
- still to learn handover the service area required
- optional, not held tend to clients' personal items optional
- still to learn process payments required
- optional, not held assess cleanliness of areas optional
- optional, not held carry out end of day accounts optional
- optional, not held maintain incident reporting records optional
Table 4 · Where to start
The 3 entries a hospitality establishment receptionist role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 deal with departures in accommodation practise this
- 02 explain features in accommodation venue practise this
- 03 handover the service area practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 13 skills that carry over
- already held assist at check-in skill
- already held deal with arrivals in accommodation skill
- already held greet guests skill
- already held handle customer complaints skill
- already held handle financial transactions skill
- already held identify customer's needs skill
- already held maintain customer records skill
- already held maintain customer service skill
- already held maintain reception area skill
- already held process booking skill
- already held process reservations skill
- already held property management software knowledge
- already held take room service orders skill
8 supplementary skills, helpful but not required
- optional, not held distribute local information materials optional
- optional, not held tend to clients' personal items optional
- optional, not held train reception staff optional
- optional, not held assess cleanliness of areas optional
- optional, not held carry out end of day accounts optional
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held maintain incident reporting records optional
34 held skills the hospitality establishment receptionist role does not ask for
- not needed by the target role clean household linens skill
- not needed by the target role customer service knowledge
- not needed by the target role design customer experiences skill
- not needed by the target role develop strategies for accessibility skill
- not needed by the target role ecotourism knowledge
- not needed by the target role ensure cleanliness of food preparation area skill
- not needed by the target role ensure price competitiveness skill
- not needed by the target role food hygiene rules knowledge
- not needed by the target role food waste monitoring systems knowledge
- not needed by the target role forecast occupancy demand skill
- not needed by the target role guarantee customer satisfaction skill
- not needed by the target role handle chemical cleaning agents skill
- not needed by the target role handle guest luggage skill
- not needed by the target role handle linen in stock skill
- not needed by the target role hotel operations knowledge
- not needed by the target role local area tourism industry knowledge
- not needed by the target role maintain linen operation skill
- not needed by the target role manage budgets skill
- not needed by the target role manage guest support services skill
- not needed by the target role manage hospitality revenue skill
- not needed by the target role manage inventory skill
- not needed by the target role manage staff skill
- not needed by the target role manage the customer experience skill
- not needed by the target role measure customer feedback skill
- not needed by the target role monitor financial accounts skill
- not needed by the target role notify customers on special offers skill
- not needed by the target role oversee guest laundry service skill
- not needed by the target role promote virtual reality travelling experiences skill
- not needed by the target role self-service technologies in tourism knowledge
- not needed by the target role service rooms skill
- not needed by the target role support local tourism skill
- not needed by the target role tend to guests with special needs skill
- not needed by the target role use e-tourism platforms skill
- not needed by the target role use resource-efficient technologies in hospitality skill
Other moves recorded from bed and breakfast operator
Common questions about this move
Can a bed and breakfast operator become a hospitality establishment receptionist?
Yes, and it is a substantial move. A bed and breakfast operator already covers 46% of what a hospitality establishment receptionist is expected to do: 13 skills carry over, 10 of which the hospitality establishment receptionist role treats as required.
What skills does a bed and breakfast operator need to become a hospitality establishment receptionist?
10 required skills are missing, plus 8 optional ones. They fall into 5 areas of the ESCO skill hierarchy, led by assisting and caring. The single most important is deal with departures in accommodation.
How hard is the move from bed and breakfast operator to hospitality establishment receptionist?
Its learning distance is 56.3 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.