Call centre agent to car leasing agent
A call centre agent already meets 35% of what the car leasing agent role asks for. The move turns on 19 required skills not yet in the profile.
69.3/ 100
1 How much of what a car leasing agent is expected to do is already part of a call centre agent’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the car leasing agent role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A car leasing agent role treats 9 of its required skills as things a call centre agent already does. You would walk in with these on day one.
- characteristics of products
- characteristics of services
- communicate by telephone
- guarantee customer satisfaction
- have computer literacy
- keep task records
What stands in the way is 19 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 14 skills that carry over, these are the ones fewest other occupations ask for. A car leasing agent role needs them, and most people applying for one will not have them already. This is the part of a call centre agent background worth leading with.
- already held use customer relationship management software working with computers
- already held process data information skills
- already held adapt to changing situations communication, collaboration and creativity
- already held communicate by telephone communication, collaboration and creativity
- already held perform multiple tasks at the same time management skills
- already held characteristics of services business, administration and law
All 14 carried skills, including the 9 the car leasing agent role treats as required.
Table 3 · What you may need to learn
The 22 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn advise on vehicle characteristics required
- still to learn identify customer's needs required
- still to learn negotiate sales contracts required
- still to learn achieve sales targets required
- still to learn communicate with customers required
- still to learn handle lease agreement administration required
- still to learn moderate in negotiations required
- still to learn use different communication channels required
- optional, not held prospect new customers optional
- still to learn write leasing reports required
- still to learn record customers' personal data required
- still to learn review completed contracts required
- still to learn managing a business with great care required
- still to learn handle financial transactions required
- still to learn meet deadlines required
- still to learn financial capability required
- still to learn leasing characteristics required
- optional, not held contract law optional
- optional, not held financial jurisdiction optional
- still to learn assist customers required
- still to learn types of vehicles required
1 further area in the appendix
Table 4 · Where to start
The 3 entries a car leasing agent role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 write leasing reports practise this
- 02 advise on vehicle characteristics practise this
- 03 assist customers practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 14 skills that carry over
- already held characteristics of products knowledge
- already held characteristics of services knowledge
- already held communicate by telephone skill
- already held guarantee customer satisfaction skill
- already held have computer literacy skill
- already held keep task records skill
- already held listen actively skill
- already held present reports skill
- already held process data skill
- already held adapt to changing situations skill
- already held perform multiple tasks at the same time skill
- already held speak different languages skill
- already held teamwork principles knowledge
- already held use customer relationship management software skill
The 1 learning area not shown above
- still to learn car controls required
3 supplementary skills, helpful but not required
- optional, not held prospect new customers optional
- optional, not held contract law optional
- optional, not held financial jurisdiction optional
18 held skills the car leasing agent role does not ask for
- not needed by the target role answer incoming calls skill
- not needed by the target role apply operations for an ITIL-based environment skill
- not needed by the target role communication principles knowledge
- not needed by the target role create solutions to problems skill
- not needed by the target role credit card payments knowledge
- not needed by the target role e-commerce systems knowledge
- not needed by the target role e-procurement knowledge
- not needed by the target role educate on data confidentiality skill
- not needed by the target role handle helpdesk problems skill
- not needed by the target role handle tasks independently skill
- not needed by the target role knowledge base knowledge
- not needed by the target role perform data analysis skill
- not needed by the target role perform escalation procedure skill
- not needed by the target role prioritise requests skill
- not needed by the target role provide ICT support skill
- not needed by the target role provide customer follow-up services skill
- not needed by the target role think proactively skill
- not needed by the target role tolerate stress skill
6 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn car controls required
- still to learn financial capability required
- still to learn leasing characteristics required
- still to learn types of vehicles required
- optional, not held contract law optional
- optional, not held financial jurisdiction optional
Other moves recorded from call centre agent
- live chat operator 59% covered · moderate
- ICT help desk agent 46% covered · substantial
- customer service representative 36% covered · substantial
- sales processor 32% covered · substantial
- call centre supervisor 32% covered · substantial
- ICT help desk manager 30% covered · substantial
- customer contact centre information clerk 28% covered · substantial
- contact centre supervisor 27% covered · substantial
Common questions about this move
Can a call centre agent become a car leasing agent?
Yes, and it is a substantial move. A call centre agent already covers 35% of what a car leasing agent is expected to do: 14 skills carry over, 9 of which the car leasing agent role treats as required.
What skills does a call centre agent need to become a car leasing agent?
19 required skills are missing, plus 3 optional ones. They fall into 7 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is write leasing reports.
How hard is the move from call centre agent to car leasing agent?
Its learning distance is 69.3 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.