Department store manager to ICT help desk manager
A department store manager already meets 28% of what the ICT help desk manager role asks for. The move turns on 11 required skills not yet in the profile.
67.7/ 100
1 How much of what an ICT help desk manager is expected to do is already part of a department store manager’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the ICT help desk manager role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
An ICT help desk manager role treats 5 of its required skills as things a department store manager already does. You would walk in with these on day one.
- characteristics of products
- characteristics of services
- create solutions to problems
- manage staff
- product comprehension
What stands in the way is 11 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 7 skills that carry over, these are the ones fewest other occupations ask for. An ICT help desk manager role needs them, and most people applying for one will not have them already. This is the part of a department store manager background worth leading with.
- already held characteristics of services business, administration and law
- already held characteristics of products engineering, manufacturing and construction
- already held provide customer follow-up services assisting and caring
- already held product comprehension business, administration and law
- already held train employees communication, collaboration and creativity
- already held manage staff management skills
All 7 carried skills, including the 5 the ICT help desk manager role treats as required.
Table 3 · What you may need to learn
The 21 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn use ICT hardware required
- still to learn provide ICT support required
- still to learn use ICT ticketing system required
- optional, not held use customer relationship management software optional
- still to learn analyse staff capacity required
- still to learn forecast workload required
- optional, not held manage schedule of tasks optional
- optional, not held perform project management optional
- optional, not held prioritise requests optional
- still to learn communicate with customers required
- still to learn educate on data confidentiality required
- optional, not held coach employees optional
- still to learn keep up to date on product knowledge required
- still to learn supervise data entry required
- still to learn organisational structure required
- optional, not held ICT market optional
- optional, not held ICT quality policy optional
- optional, not held call quality assurance management optional
- still to learn secure sensitive customer's information required
1 further area in the appendix
Table 4 · Where to start
The 3 entries an ICT help desk manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 keep up to date on product knowledge practise this
- 02 secure sensitive customer's information practise this
- 03 use ICT hardware practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 7 skills that carry over
- already held characteristics of products knowledge
- already held characteristics of services knowledge
- already held create solutions to problems skill
- already held manage staff skill
- already held product comprehension knowledge
- already held provide customer follow-up services skill
- already held train employees skill
The 1 learning area not shown above
- optional, not held ICT help platforms optional
- optional, not held ICT process quality models optional
10 supplementary skills, helpful but not required
- optional, not held ICT help platforms optional
- optional, not held ICT market optional
- optional, not held ICT process quality models optional
- optional, not held ICT quality policy optional
- optional, not held call quality assurance management optional
- optional, not held coach employees optional
- optional, not held manage schedule of tasks optional
- optional, not held perform project management optional
- optional, not held prioritise requests optional
- optional, not held use customer relationship management software optional
21 held skills the ICT help desk manager role does not ask for
- not needed by the target role build business relationships skill
- not needed by the target role coach team on visual merchandising skill
- not needed by the target role company policies knowledge
- not needed by the target role define brand identity skill
- not needed by the target role employment law knowledge
- not needed by the target role evaluate employees skill
- not needed by the target role have computer literacy skill
- not needed by the target role health, safety and hygiene legislation knowledge
- not needed by the target role implement marketing strategies skill
- not needed by the target role implement sales strategies skill
- not needed by the target role manage budgets skill
- not needed by the target role manage the store image skill
- not needed by the target role monitor proper product handling skill
- not needed by the target role monitor shelves loading skill
- not needed by the target role perform multiple tasks at the same time skill
- not needed by the target role plan marketing campaigns skill
- not needed by the target role plan marketing strategy skill
- not needed by the target role recruit employees skill
- not needed by the target role set sales promotions skill
- not needed by the target role set up pricing strategies skill
- not needed by the target role supervise brand management skill
6 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn organisational structure required
- optional, not held ICT help platforms optional
- optional, not held ICT market optional
- optional, not held ICT process quality models optional
- optional, not held ICT quality policy optional
- optional, not held call quality assurance management optional
Other moves recorded from department store manager
Common questions about this move
Can a department store manager become an ICT help desk manager?
Yes, and it is a substantial move. A department store manager already covers 28% of what an ICT help desk manager is expected to do: 7 skills carry over, 5 of which the ICT help desk manager role treats as required.
What skills does a department store manager need to become an ICT help desk manager?
11 required skills are missing, plus 10 optional ones. They fall into 7 areas of the ESCO skill hierarchy, led by working with computers. The single most important is keep up to date on product knowledge.
How hard is the move from department store manager to ICT help desk manager?
Its learning distance is 67.7 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.