Table 1Transition record

emergency medical dispatchertofront line medical receptionist

A emergency medical dispatcher already meets 25% of what the front line medical receptionist role asks for. The move turns on 19 required skills not yet in the profile.

From emergency medical dispatcher

25%

Overlap1

To front line medical receptionist

9 Skills carried over

19 Required, not held

75.9 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 75.9

This move: 75.9 of 100 · career change

1 Share of the front line medical receptionist role’s weighted skill requirement already met by the emergency medical dispatcher profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 9 skills that carry over, these are the ones fewest other occupations ask for. A front line medical receptionist role needs them, and most people applying for one will not have them already. This is the part of a emergency medical dispatcher background worth leading with.

Skill the target role also needs Area

already held communicate in foreign languages with health service providers communication, collaboration and creativity
already held health care system services
already held professional documentation in health care health and welfare
already held medical terminology health and welfare
already held health care legislation business, administration and law
already held comply with quality standards related to healthcare practice assisting and caring

All 9 carried skills, including the 6 the front line medical receptionist role treats as required.

Table 3

Table 3 · What you would need to learn

The 24 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 assisting and caring 4 required, 2 supplementary

required, not held answer patients' questions required
required, not held contribute to continuity of health care required
required, not held maintain healthcare user data confidentiality required
required, not held follow clinical guidelines required

optional, not held assist patients with special needs optional
optional, not held screen clients optional

02 information skills 4 required, 1 supplementary

required, not held collect healthcare user's general data required
required, not held apply numeracy skills required
required, not held manage healthcare users' data required
required, not held type on electronic devices required

optional, not held process medical insurance claims optional

03 communication, collaboration and creativity 4 required

required, not held work in multidisciplinary health teams required
required, not held communicate by telephone required
required, not held communicate in healthcare required
required, not held work in a multicultural environment in health care required

04 management skills 3 required

required, not held maintain reception area required
required, not held identify patients' medical records required
required, not held administer appointments required

05 business, administration and law 2 required, 1 supplementary

required, not held administrative tasks in a medical environment required
required, not held health records management required

optional, not held manage healthcare staff optional

06 health and welfare 1 required, 1 supplementary

required, not held medical informatics required

optional, not held medical studies optional

1 further area in the appendix

Table 4

Table 4 · Where to start

The 3 entries a front line medical receptionist role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 9 skills that carry over

Skill Type

already held adhere to organisational guidelines skill
already held comply with legislation related to health care skill
already held customer service knowledge
already held health care legislation knowledge
already held health care system knowledge
already held medical terminology knowledge
already held communicate in foreign languages with health service providers skill
already held comply with quality standards related to healthcare practice skill
already held professional documentation in health care knowledge

The 1 learning area not shown above

Skill to acquire Tier

07 working with computers 1 required

required, not held use electronic health records management system required

5 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held assist patients with special needs optional
optional, not held manage healthcare staff optional
optional, not held medical studies optional
optional, not held process medical insurance claims optional
optional, not held screen clients optional

19 held skills the front line medical receptionist role does not ask for

Skill Type

not needed by the target role answer emergency calls skill
not needed by the target role communicate verbal instructions skill
not needed by the target role coordinate with other emergency services skill
not needed by the target role dispatch ambulance skill
not needed by the target role listen actively skill
not needed by the target role local geography knowledge
not needed by the target role log emergency call information electronically skill
not needed by the target role manage dispatch software systems skill
not needed by the target role manage multiple patients simultaneously skill
not needed by the target role medical dispatch knowledge
not needed by the target role observe confidentiality skill
not needed by the target role operate an emergency communication system skill
not needed by the target role personnel planning in emergency response skill
not needed by the target role prioritise emergencies skill
not needed by the target role provide advice to emergency callers skill
not needed by the target role show intercultural awareness skill
not needed by the target role support distressed emergency callers skill
not needed by the target role tolerate stress skill
not needed by the target role work in multidisciplinary teams related to emergency care skill

5 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held administrative tasks in a medical environment required
required, not held health records management required
required, not held medical informatics required
optional, not held manage healthcare staff optional
optional, not held medical studies optional

Index

Other moves recorded from emergency medical dispatcher

Full index of moves from emergency medical dispatcher

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.