RecordMove

Garage manager to after-sales service technician

A garage manager already meets 31% of what the after-sales service technician role asks for. The move turns on 10 required skills not yet in the profile.

Fig. 1 · Skill transfer ESCO v1.2.1 · directional

From garage manager

Distant match

To after-sales service technician

7 You already bring

10 Still to learn

29 Skills in the target role2

Learning distance Substantial retraining

66.9/ 100

adjacentmoderatesubstantialcareer change

1 How much of what an after-sales service technician is expected to do is already part of a garage manager’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the after-sales service technician role is recorded as needing, required and optional together. What these numbers mean.

Why

Why this move works

An after-sales service technician role treats 6 of its required skills as things a garage manager already does. You would walk in with these on day one.

create solutions to problems
customer relationship management
customer service
guarantee customer satisfaction
implement sales strategies
product comprehension

What stands in the way is 10 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 7 skills that carry over, these are the ones fewest other occupations ask for. An after-sales service technician role needs them, and most people applying for one will not have them already. This is the part of a garage manager background worth leading with.

Skill the target role also needs Area

already held customer relationship management business, administration and law
already held implement sales strategies communication, collaboration and creativity
already held customer service business, administration and law
already held guarantee customer satisfaction assisting and caring
already held product comprehension business, administration and law
already held maintain relationship with customers communication, collaboration and creativity

All 7 carried skills, including the 6 the after-sales service technician role treats as required.

Table 3

Table 3 · What you may need to learn

The 22 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.

Skill to pick up Tier

01 communication, collaboration and creativity 5 required, 3 supplementary

still to learn advise on merchandise features required
still to learn contact customers required
still to learn execute after sales activities required
still to learn implement customer follow-up required
still to learn communicate with customers required

optional, not held address problems critically optional
optional, not held apply technical communication skills optional
optional, not held listen actively optional

02 assisting and caring 2 required, 1 supplementary

still to learn ensure compliance with legal requirements required
still to learn provide customer follow-up services required

optional, not held provide information optional

03 engineering, manufacturing and construction 2 required, 1 supplementary

still to learn characteristics of products required
still to learn maintenance operations required

optional, not held electronic and telecommunication equipment optional

04 business, administration and law 1 required, 2 supplementary

still to learn characteristics of services required

optional, not held sales activities optional
optional, not held sales strategies optional

05 information skills 2 supplementary

optional, not held monitor after sales records optional
optional, not held keep records of customer interaction optional

06 management skills 1 supplementary

optional, not held manage schedule of tasks optional

2 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries an after-sales service technician role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 7 skills that carry over

Skill Type

already held create solutions to problems skill
already held customer relationship management knowledge
already held customer service knowledge
already held guarantee customer satisfaction skill
already held implement sales strategies skill
already held product comprehension knowledge
already held maintain relationship with customers skill

The 2 learning areas not shown above

Skill to pick up Tier

07 services 1 supplementary

optional, not held consumer protection optional

08 working with computers 1 supplementary

optional, not held solve technical problems optional

12 supplementary skills, helpful but not required

Skill to pick up Tier

optional, not held electronic and telecommunication equipment optional
optional, not held monitor after sales records optional
optional, not held sales activities optional
optional, not held sales strategies optional
optional, not held address problems critically optional
optional, not held apply technical communication skills optional
optional, not held consumer protection optional
optional, not held keep records of customer interaction optional
optional, not held listen actively optional
optional, not held manage schedule of tasks optional
optional, not held provide information optional
optional, not held solve technical problems optional

33 held skills the after-sales service technician role does not ask for

Skill Type

not needed by the target role achieve sales targets skill
not needed by the target role advise on customs regulations skill
not needed by the target role automotive diagnostic equipment knowledge
not needed by the target role automotive engineering skill
not needed by the target role car controls knowledge
not needed by the target role carry out inventory planning skill
not needed by the target role carry out repair of motorcycles skill
not needed by the target role carry out repair of vehicles skill
not needed by the target role communication principles knowledge
not needed by the target role corporate social responsibility knowledge
not needed by the target role diagnose problems with vehicles skill
not needed by the target role disseminate internal communications skill
not needed by the target role employment law knowledge
not needed by the target role engine components knowledge
not needed by the target role financial management knowledge
not needed by the target role follow company standards skill
not needed by the target role identify customer's needs skill
not needed by the target role identify vehicles service requirements skill
not needed by the target role liaise with managers skill
not needed by the target role maintain relationship with suppliers skill
not needed by the target role manage staff skill
not needed by the target role monitor daily work skill
not needed by the target role monitor equipment condition skill
not needed by the target role plan employees work in vehicle maintenance skill
not needed by the target role plan health and safety procedures skill
not needed by the target role promote organisational communication skill
not needed by the target role provide operational efficiency training to employees skill
not needed by the target role quote prices skill
not needed by the target role supervise the management of an establishment skill
not needed by the target role supervise work skill
not needed by the target role types of vehicle engines knowledge
not needed by the target role use different communication channels skill
not needed by the target role visit manufacturers skill

7 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to pick up Tier

still to learn characteristics of products required
still to learn characteristics of services required
still to learn maintenance operations required
optional, not held electronic and telecommunication equipment optional
optional, not held sales activities optional
optional, not held sales strategies optional
optional, not held consumer protection optional

Index

Other moves recorded from garage manager

Full index of moves from garage manager

FAQ

Common questions about this move

Can a garage manager become an after-sales service technician?

Yes, and it is a substantial move. A garage manager already covers 31% of what an after-sales service technician is expected to do: 7 skills carry over, 6 of which the after-sales service technician role treats as required.

What skills does a garage manager need to become an after-sales service technician?

10 required skills are missing, plus 12 optional ones. They fall into 8 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is advise on merchandise features.

How hard is the move from garage manager to after-sales service technician?

Its learning distance is 66.9 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.