Table 1Transition record

head waiter/head waitresstohotel concierge

A head waiter/head waitress already meets 46% of what the hotel concierge role asks for. The move turns on 3 required skills not yet in the profile.

From head waiter/head waitress

46%

Overlap1

To hotel concierge

7 Skills carried over

3 Required, not held

50.4 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 50.4

This move: 50.4 of 100 · moderate

1 Share of the hotel concierge role’s weighted skill requirement already met by the head waiter/head waitress profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a head waiter/head waitress background worth leading with.

Skill the target role also needs Area

already held process reservations information skills
already held assist clients with special needs communication, collaboration and creativity
already held greet guests assisting and caring
already held handle customer complaints communication, collaboration and creativity
already held maintain customer service communication, collaboration and creativity
already held maintain relationship with customers communication, collaboration and creativity

All 7 carried skills, including the 6 the hotel concierge role treats as required.

Table 3

Table 3 · What you would need to learn

The 16 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 assisting and caring 3 required, 3 supplementary

required, not held assist at check-in required
required, not held provide tourism related information required
required, not held comply with food safety and hygiene required

optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional
optional, not held handle personal identifiable information optional

02 communication, collaboration and creativity 4 supplementary

optional, not held distribute local information materials optional
optional, not held implement sales strategies optional
optional, not held take room service orders optional
optional, not held implement marketing strategies optional

03 information skills 2 supplementary

optional, not held assess cleanliness of areas optional
optional, not held maintain incident reporting records optional

04 management skills 2 supplementary

optional, not held maintain reception area optional
optional, not held deliver correspondence optional

05 handling and moving 1 supplementary

optional, not held handover the service area optional

06 services 1 supplementary

optional, not held property management software optional

Table 4

Table 4 · Where to start

The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 7 skills that carry over

Skill Type

already held assist clients with special needs skill
already held greet guests skill
already held handle customer complaints skill
already held identify customer's needs skill
already held maintain customer service skill
already held maintain relationship with customers skill
already held process reservations skill

13 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held maintain reception area optional
optional, not held distribute local information materials optional
optional, not held handover the service area optional
optional, not held implement sales strategies optional
optional, not held property management software optional
optional, not held take room service orders optional
optional, not held assess cleanliness of areas optional
optional, not held deliver correspondence optional
optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional
optional, not held handle personal identifiable information optional
optional, not held implement marketing strategies optional
optional, not held maintain incident reporting records optional

38 held skills the hotel concierge role does not ask for

Skill Type

not needed by the target role advise guests on menus for special events skill
not needed by the target role apply foreign languages in hospitality skill
not needed by the target role assist VIP guests skill
not needed by the target role attend to detail regarding food and beverages skill
not needed by the target role brief staff on daily menu skill
not needed by the target role check dining room cleanliness skill
not needed by the target role check prices on the menu skill
not needed by the target role coach employees skill
not needed by the target role control of expenses skill
not needed by the target role educate customers on coffee varieties skill
not needed by the target role educate customers on tea varieties skill
not needed by the target role ensure maintenance of kitchen equipment skill
not needed by the target role execute opening and closing procedures skill
not needed by the target role food waste monitoring systems knowledge
not needed by the target role handle surveillance equipment skill
not needed by the target role inspect table settings skill
not needed by the target role manage health and safety standards skill
not needed by the target role manage restaurant service skill
not needed by the target role manage stock rotation skill
not needed by the target role maximise sales revenues skill
not needed by the target role measure customer feedback skill
not needed by the target role monitor billing procedures skill
not needed by the target role monitor check-out point skill
not needed by the target role monitor customer service skill
not needed by the target role monitor stock level skill
not needed by the target role monitor work for special events skill
not needed by the target role plan menus skill
not needed by the target role plan shifts of employees skill
not needed by the target role prepare tableware skill
not needed by the target role process payments skill
not needed by the target role quality assurance methodologies knowledge
not needed by the target role recruit employees skill
not needed by the target role sparkling wines knowledge
not needed by the target role store kitchen supplies skill
not needed by the target role supervise food quality skill
not needed by the target role supervise the work of staff on different shifts skill
not needed by the target role train employees skill
not needed by the target role use resource-efficient technologies in hospitality skill

1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

optional, not held property management software optional

Index

Other moves recorded from head waiter/head waitress

Full index of moves from head waiter/head waitress

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.