Hotel butler to hotel concierge
A hotel butler already meets 75% of what the hotel concierge role asks for. Every required skill of the target role is already in the profile.
24/ 100
1 How much of what a hotel concierge is expected to do is already part of a hotel butler’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the hotel concierge role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A hotel concierge role treats 9 of its required skills as things a hotel butler already does. You would walk in with these on day one.
- assist at check-in
- assist clients with special needs
- comply with food safety and hygiene
- greet guests
- handle customer complaints
- identify customer's needs
Table 2 · What you already bring
Of the 13 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a hotel butler background worth leading with.
- already held ensure the privacy of guests assisting and caring
- already held take room service orders communication, collaboration and creativity
- already held assist at check-in assisting and caring
- already held provide tourism related information assisting and caring
- already held assist clients with special needs communication, collaboration and creativity
- already held greet guests assisting and caring
All 13 carried skills, including the 9 the hotel concierge role treats as required.
Table 3 · What you may need to learn
The 10 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- optional, not held assess cleanliness of areas optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
- optional, not held detect drug abuse optional
- optional, not held handle personal identifiable information optional
- optional, not held maintain reception area optional
- optional, not held deliver correspondence optional
- optional, not held distribute local information materials optional
- optional, not held handover the service area optional
- optional, not held property management software optional
Appendix · The rest of the record
All 13 skills that carry over
- already held assist at check-in skill
- already held assist clients with special needs skill
- already held comply with food safety and hygiene skill
- already held greet guests skill
- already held handle customer complaints skill
- already held identify customer's needs skill
- already held maintain customer service skill
- already held maintain relationship with customers skill
- already held provide tourism related information skill
- already held ensure the privacy of guests skill
- already held implement marketing strategies skill
- already held implement sales strategies skill
- already held take room service orders skill
10 supplementary skills, helpful but not required
- optional, not held maintain reception area optional
- optional, not held distribute local information materials optional
- optional, not held handover the service area optional
- optional, not held property management software optional
- optional, not held assess cleanliness of areas optional
- optional, not held deliver correspondence optional
- optional, not held detect drug abuse optional
- optional, not held handle personal identifiable information optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
6 held skills the hotel concierge role does not ask for
- not needed by the target role explain features in accommodation venue skill
- not needed by the target role handle delivered packages skill
- not needed by the target role handle guest luggage skill
- not needed by the target role oversee guest laundry service skill
- not needed by the target role run errands on behalf of customers skill
- not needed by the target role serve beverages skill
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held property management software optional
Common questions about this move
Can a hotel butler become a hotel concierge?
Yes, and it is an adjacent move. A hotel butler already covers 75% of what a hotel concierge is expected to do: 13 skills carry over, 9 of which the hotel concierge role treats as required.
What skills does a hotel butler need to become a hotel concierge?
None of the hotel concierge role's required skills are missing from a hotel butler profile. 10 optional skills are not yet covered.
How hard is the move from hotel butler to hotel concierge?
Its learning distance is 24 out of 100, which is the adjacent band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.