Hotel porter to hotel concierge
A hotel porter already meets 60% of what the hotel concierge role asks for. The move turns on 2 required skills not yet in the profile.
37.4/ 100
1 How much of what a hotel concierge is expected to do is already part of a hotel porter’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the hotel concierge role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A hotel concierge role treats 7 of its required skills as things a hotel porter already does. You would walk in with these on day one.
- assist at check-in
- assist clients with special needs
- comply with food safety and hygiene
- greet guests
- handle customer complaints
- maintain customer service
What stands in the way is 2 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 11 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a hotel porter background worth leading with.
- already held take room service orders communication, collaboration and creativity
- already held detect drug abuse assisting and caring
- already held assist at check-in assisting and caring
- already held provide tourism related information assisting and caring
- already held assist clients with special needs communication, collaboration and creativity
- already held greet guests assisting and caring
All 11 carried skills, including the 7 the hotel concierge role treats as required.
Table 3 · What you may need to learn
The 12 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn identify customer's needs required
- still to learn maintain relationship with customers required
- optional, not held distribute local information materials optional
- optional, not held assess cleanliness of areas optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held maintain reception area optional
- optional, not held deliver correspondence optional
- optional, not held handover the service area optional
- optional, not held property management software optional
Table 4 · Where to start
The 2 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 11 skills that carry over
- already held assist at check-in skill
- already held assist clients with special needs skill
- already held comply with food safety and hygiene skill
- already held greet guests skill
- already held handle customer complaints skill
- already held maintain customer service skill
- already held provide tourism related information skill
- already held detect drug abuse skill
- already held implement marketing strategies skill
- already held implement sales strategies skill
- already held take room service orders skill
10 supplementary skills, helpful but not required
- optional, not held maintain reception area optional
- optional, not held distribute local information materials optional
- optional, not held handover the service area optional
- optional, not held property management software optional
- optional, not held assess cleanliness of areas optional
- optional, not held deliver correspondence optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
8 held skills the hotel concierge role does not ask for
- not needed by the target role clean public areas skill
- not needed by the target role explain features in accommodation venue skill
- not needed by the target role handle chemical cleaning agents skill
- not needed by the target role handle delivered packages skill
- not needed by the target role handle guest luggage skill
- not needed by the target role park guest's vehicle skill
- not needed by the target role provide door security skill
- not needed by the target role run errands on behalf of customers skill
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held property management software optional
Common questions about this move
Can a hotel porter become a hotel concierge?
Yes, and it is a moderate move. A hotel porter already covers 60% of what a hotel concierge is expected to do: 11 skills carry over, 7 of which the hotel concierge role treats as required.
What skills does a hotel porter need to become a hotel concierge?
2 required skills are missing, plus 10 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is identify customer's needs.
How hard is the move from hotel porter to hotel concierge?
Its learning distance is 37.4 out of 100, which is the moderate band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.