Housekeeping supervisor to hotel concierge
A housekeeping supervisor already meets 46% of what the hotel concierge role asks for. The move turns on 3 required skills not yet in the profile.
49.6/ 100
1 How much of what a hotel concierge is expected to do is already part of a housekeeping supervisor’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the hotel concierge role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A hotel concierge role treats 6 of its required skills as things a housekeeping supervisor already does. You would walk in with these on day one.
- assist at check-in
- comply with food safety and hygiene
- greet guests
- handle customer complaints
- identify customer's needs
- maintain customer service
What stands in the way is 3 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a housekeeping supervisor background worth leading with.
- already held assess cleanliness of areas information skills
- already held assist at check-in assisting and caring
- already held greet guests assisting and caring
- already held comply with food safety and hygiene assisting and caring
- already held handle customer complaints communication, collaboration and creativity
- already held maintain customer service communication, collaboration and creativity
All 7 carried skills, including the 6 the hotel concierge role treats as required.
Table 3 · What you may need to learn
The 16 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn maintain relationship with customers required
- still to learn assist clients with special needs required
- optional, not held distribute local information materials optional
- optional, not held implement sales strategies optional
- optional, not held take room service orders optional
- optional, not held implement marketing strategies optional
- still to learn provide tourism related information required
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
- optional, not held maintain reception area optional
- optional, not held deliver correspondence optional
- optional, not held handover the service area optional
- optional, not held property management software optional
Table 4 · Where to start
The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 maintain relationship with customers practise this
- 02 provide tourism related information practise this
- 03 assist clients with special needs practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 7 skills that carry over
- already held assist at check-in skill
- already held comply with food safety and hygiene skill
- already held greet guests skill
- already held handle customer complaints skill
- already held identify customer's needs skill
- already held maintain customer service skill
- already held assess cleanliness of areas skill
13 supplementary skills, helpful but not required
- optional, not held maintain reception area optional
- optional, not held distribute local information materials optional
- optional, not held handover the service area optional
- optional, not held implement sales strategies optional
- optional, not held property management software optional
- optional, not held take room service orders optional
- optional, not held deliver correspondence optional
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held implement marketing strategies optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
28 held skills the hotel concierge role does not ask for
- not needed by the target role clean public areas skill
- not needed by the target role coordinate redecoration of hospitality establishment skill
- not needed by the target role develop working procedures skill
- not needed by the target role encourage staff in cleaning activities skill
- not needed by the target role energy conservation knowledge
- not needed by the target role ensure cross-department cooperation skill
- not needed by the target role handle chemical cleaning agents skill
- not needed by the target role handle surveillance equipment skill
- not needed by the target role manage budgets skill
- not needed by the target role manage budgets for social services programs skill
- not needed by the target role manage cleaning activities skill
- not needed by the target role manage health and safety standards skill
- not needed by the target role manage inspections of equipment skill
- not needed by the target role manage maintenance operations skill
- not needed by the target role manage staff skill
- not needed by the target role manage stock rotation skill
- not needed by the target role monitor stock level skill
- not needed by the target role monitor work for special events skill
- not needed by the target role perform multiple tasks at the same time skill
- not needed by the target role perform services in a flexible manner skill
- not needed by the target role plan schedule skill
- not needed by the target role plan shifts of employees skill
- not needed by the target role present reports skill
- not needed by the target role procure hospitality products skill
- not needed by the target role seek innovation in current practices skill
- not needed by the target role service rooms skill
- not needed by the target role supervise housekeeping operations skill
- not needed by the target role train employees skill
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held property management software optional
Other moves recorded from housekeeping supervisor
Common questions about this move
Can a housekeeping supervisor become a hotel concierge?
Yes, and it is a moderate move. A housekeeping supervisor already covers 46% of what a hotel concierge is expected to do: 7 skills carry over, 6 of which the hotel concierge role treats as required.
What skills does a housekeeping supervisor need to become a hotel concierge?
3 required skills are missing, plus 13 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is maintain relationship with customers.
How hard is the move from housekeeping supervisor to hotel concierge?
Its learning distance is 49.6 out of 100, which is the moderate band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.