Table 1Transition record

housekeeping supervisortohotel concierge

A housekeeping supervisor already meets 46% of what the hotel concierge role asks for. The move turns on 3 required skills not yet in the profile.

From housekeeping supervisor

46%

Overlap1

To hotel concierge

7 Skills carried over

3 Required, not held

49.6 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 49.6

This move: 49.6 of 100 · moderate

1 Share of the hotel concierge role’s weighted skill requirement already met by the housekeeping supervisor profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a housekeeping supervisor background worth leading with.

Skill the target role also needs Area

already held assess cleanliness of areas information skills
already held assist at check-in assisting and caring
already held greet guests assisting and caring
already held comply with food safety and hygiene assisting and caring
already held handle customer complaints communication, collaboration and creativity
already held maintain customer service communication, collaboration and creativity

All 7 carried skills, including the 6 the hotel concierge role treats as required.

Table 3

Table 3 · What you would need to learn

The 16 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 2 required, 4 supplementary

required, not held maintain relationship with customers required
required, not held assist clients with special needs required

optional, not held distribute local information materials optional
optional, not held implement sales strategies optional
optional, not held take room service orders optional
optional, not held implement marketing strategies optional

02 assisting and caring 1 required, 3 supplementary

required, not held provide tourism related information required

optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional
optional, not held handle personal identifiable information optional

03 information skills 2 supplementary

optional, not held maintain incident reporting records optional
optional, not held process reservations optional

04 management skills 2 supplementary

optional, not held maintain reception area optional
optional, not held deliver correspondence optional

05 handling and moving 1 supplementary

optional, not held handover the service area optional

06 services 1 supplementary

optional, not held property management software optional

Table 4

Table 4 · Where to start

The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 7 skills that carry over

Skill Type

already held assist at check-in skill
already held comply with food safety and hygiene skill
already held greet guests skill
already held handle customer complaints skill
already held identify customer's needs skill
already held maintain customer service skill
already held assess cleanliness of areas skill

13 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held maintain reception area optional
optional, not held distribute local information materials optional
optional, not held handover the service area optional
optional, not held implement sales strategies optional
optional, not held property management software optional
optional, not held take room service orders optional
optional, not held deliver correspondence optional
optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional
optional, not held handle personal identifiable information optional
optional, not held implement marketing strategies optional
optional, not held maintain incident reporting records optional
optional, not held process reservations optional

28 held skills the hotel concierge role does not ask for

Skill Type

not needed by the target role clean public areas skill
not needed by the target role coordinate redecoration of hospitality establishment skill
not needed by the target role develop working procedures skill
not needed by the target role encourage staff in cleaning activities skill
not needed by the target role energy conservation knowledge
not needed by the target role ensure cross-department cooperation skill
not needed by the target role handle chemical cleaning agents skill
not needed by the target role handle surveillance equipment skill
not needed by the target role manage budgets skill
not needed by the target role manage budgets for social services programs skill
not needed by the target role manage cleaning activities skill
not needed by the target role manage health and safety standards skill
not needed by the target role manage inspections of equipment skill
not needed by the target role manage maintenance operations skill
not needed by the target role manage staff skill
not needed by the target role manage stock rotation skill
not needed by the target role monitor stock level skill
not needed by the target role monitor work for special events skill
not needed by the target role perform multiple tasks at the same time skill
not needed by the target role perform services in a flexible manner skill
not needed by the target role plan schedule skill
not needed by the target role plan shifts of employees skill
not needed by the target role present reports skill
not needed by the target role procure hospitality products skill
not needed by the target role seek innovation in current practices skill
not needed by the target role service rooms skill
not needed by the target role supervise housekeeping operations skill
not needed by the target role train employees skill

1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

optional, not held property management software optional

Index

Other moves recorded from housekeeping supervisor

Full index of moves from housekeeping supervisor

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.