Insurance broker to insurance claims handler
An insurance broker already meets 50% of what the insurance claims handler role asks for. The move turns on 9 required skills not yet in the profile.
53.6/ 100
1 How much of what an insurance claims handler is expected to do is already part of an insurance broker’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the insurance claims handler role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
An insurance claims handler role treats 10 of its required skills as things an insurance broker already does. You would walk in with these on day one.
- actuarial science
- analyse claim files
- apply technical communication skills
- claims procedures
- insurance law
- maintain records of financial transactions
What stands in the way is 9 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 15 skills that carry over, these are the ones fewest other occupations ask for. An insurance claims handler role needs them, and most people applying for one will not have them already. This is the part of an insurance broker background worth leading with.
- already held manage claim files information skills
- already held decide on insurance applications management skills
- already held analyse claim files information skills
- already held claims procedures business, administration and law
- already held insurance market business, administration and law
- already held organise a damage assessment management skills
All 15 carried skills, including the 10 the insurance claims handler role treats as required.
Table 3 · What you may need to learn
The 17 missing skills fall into 4 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn calculate compensation payments required
- still to learn classify insurance claims required
- still to learn review insurance process required
- still to learn synthesise financial information required
- optional, not held assess coverage possibilities optional
- optional, not held estimate damage optional
- optional, not held analyse financial risk optional
- optional, not held trace financial transactions optional
- still to learn communicate with beneficiaries required
- still to learn handle incoming insurance claims required
- still to learn interview insurance claimants required
- still to learn provide financial product information required
- optional, not held ensure cross-department cooperation optional
- optional, not held handle customer complaints optional
- optional, not held handle financial disputes optional
- still to learn fraud detection required
- optional, not held statistics optional
Table 4 · Where to start
The 3 entries an insurance claims handler role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 calculate compensation payments practise this
- 02 classify insurance claims practise this
- 03 communicate with beneficiaries practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 15 skills that carry over
- already held actuarial science knowledge
- already held analyse claim files skill
- already held apply technical communication skills skill
- already held claims procedures knowledge
- already held insurance law knowledge
- already held maintain records of financial transactions skill
- already held manage claim files skill
- already held organise a damage assessment skill
- already held principles of insurance knowledge
- already held types of insurance knowledge
- already held apply statistical analysis techniques skill
- already held decide on insurance applications skill
- already held handle financial transactions skill
- already held insurance market knowledge
- already held manage claims process skill
8 supplementary skills, helpful but not required
- optional, not held assess coverage possibilities optional
- optional, not held estimate damage optional
- optional, not held analyse financial risk optional
- optional, not held ensure cross-department cooperation optional
- optional, not held handle customer complaints optional
- optional, not held handle financial disputes optional
- optional, not held statistics optional
- optional, not held trace financial transactions optional
31 held skills the insurance claims handler role does not ask for
- not needed by the target role advise on financial matters skill
- not needed by the target role analyse insurance needs skill
- not needed by the target role analyse insurance risk skill
- not needed by the target role build business relationships skill
- not needed by the target role calculate insurance rate skill
- not needed by the target role compare insurance products skill
- not needed by the target role contract law knowledge
- not needed by the target role create cooperation modalities skill
- not needed by the target role create insurance policies skill
- not needed by the target role customer service knowledge
- not needed by the target role deliver visual presentation of data skill
- not needed by the target role develop investment portfolio skill
- not needed by the target role file claims with insurance companies skill
- not needed by the target role financial products knowledge
- not needed by the target role identify clients' needs skill
- not needed by the target role inform on insurance products skill
- not needed by the target role initiate claim file skill
- not needed by the target role maintain relationship with customers skill
- not needed by the target role manage contract disputes skill
- not needed by the target role manage contracts skill
- not needed by the target role modern portfolio theory knowledge
- not needed by the target role monitor legislation developments skill
- not needed by the target role promote financial products skill
- not needed by the target role prospect new customers skill
- not needed by the target role protect client interests skill
- not needed by the target role provide cost benefit analysis reports skill
- not needed by the target role sales promotion techniques knowledge
- not needed by the target role sell insurance skill
- not needed by the target role social security law knowledge
- not needed by the target role tax legislation knowledge
- not needed by the target role use data processing techniques skill
2 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn fraud detection required
- optional, not held statistics optional
Other moves recorded from insurance broker
- insurance collector 51% covered · moderate
- property insurance underwriter 46% covered · substantial
- insurance rating analyst 40% covered · substantial
- insurance underwriter 40% covered · substantial
- loss adjuster 39% covered · substantial
- insurance agency manager 39% covered · substantial
- insurance fraud investigator 38% covered · substantial
- insurance risk consultant 37% covered · substantial
Common questions about this move
Can an insurance broker become an insurance claims handler?
Yes, and it is a moderate move. An insurance broker already covers 50% of what an insurance claims handler is expected to do: 15 skills carry over, 10 of which the insurance claims handler role treats as required.
What skills does an insurance broker need to become an insurance claims handler?
9 required skills are missing, plus 8 optional ones. They fall into 4 areas of the ESCO skill hierarchy, led by information skills. The single most important is calculate compensation payments.
How hard is the move from insurance broker to insurance claims handler?
Its learning distance is 53.6 out of 100, which is the moderate band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.