Night auditor to hotel concierge
A night auditor already meets 75% of what the hotel concierge role asks for. The move turns on 1 required skill not yet in the profile.
24.4/ 100
1 How much of what a hotel concierge is expected to do is already part of a night auditor’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the hotel concierge role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A hotel concierge role treats 8 of its required skills as things a night auditor already does. You would walk in with these on day one.
- assist at check-in
- assist clients with special needs
- comply with food safety and hygiene
- greet guests
- handle customer complaints
- identify customer's needs
What stands in the way is 1 required skill the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 15 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a night auditor background worth leading with.
- already held take room service orders communication, collaboration and creativity
- already held assess cleanliness of areas information skills
- already held detect drug abuse assisting and caring
- already held maintain incident reporting records information skills
- already held process reservations information skills
- already held assist at check-in assisting and caring
All 15 carried skills, including the 8 the hotel concierge role treats as required.
Table 3 · What you may need to learn
The 8 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn maintain relationship with customers required
- optional, not held distribute local information materials optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held maintain reception area optional
- optional, not held deliver correspondence optional
- optional, not held handover the service area optional
- optional, not held property management software optional
Table 4 · Where to start
The 1 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 15 skills that carry over
- already held assist at check-in skill
- already held assist clients with special needs skill
- already held comply with food safety and hygiene skill
- already held greet guests skill
- already held handle customer complaints skill
- already held identify customer's needs skill
- already held maintain customer service skill
- already held provide tourism related information skill
- already held assess cleanliness of areas skill
- already held detect drug abuse skill
- already held implement marketing strategies skill
- already held implement sales strategies skill
- already held maintain incident reporting records skill
- already held process reservations skill
- already held take room service orders skill
7 supplementary skills, helpful but not required
- optional, not held maintain reception area optional
- optional, not held distribute local information materials optional
- optional, not held handover the service area optional
- optional, not held property management software optional
- optional, not held deliver correspondence optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
9 held skills the hotel concierge role does not ask for
- not needed by the target role carry out end of day accounts skill
- not needed by the target role deal with arrivals in accommodation skill
- not needed by the target role deal with departures in accommodation skill
- not needed by the target role ensure hotel security skill
- not needed by the target role handle surveillance equipment skill
- not needed by the target role maintain customer records skill
- not needed by the target role monitor guest access skill
- not needed by the target role process payments skill
- not needed by the target role run errands on behalf of customers skill
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held property management software optional
Common questions about this move
Can a night auditor become a hotel concierge?
Yes, and it is an adjacent move. A night auditor already covers 75% of what a hotel concierge is expected to do: 15 skills carry over, 8 of which the hotel concierge role treats as required.
What skills does a night auditor need to become a hotel concierge?
1 required skills are missing, plus 7 optional ones. They fall into 5 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is maintain relationship with customers.
How hard is the move from night auditor to hotel concierge?
Its learning distance is 24.4 out of 100, which is the adjacent band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.