Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

social security officertoombudsman

A social security officer already meets 34% of what the ombudsman role asks for. The move turns on 6 required skills not yet in the profile.

From social security officer
34%
Overlap1
To ombudsman
6 Skills carried over
6 Required, not held
58.9 Difficulty2
Career overlap Distant match

34%

Learning distance Substantial retraining

58.9/ 100

1 Share of the ombudsman role’s weighted skill requirement already met by the social security officer profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A ombudsman role treats 5 of its required skills as things a social security officer already does. These are the ones it depends on most.

  • create solutions to problems
  • employment law
  • observe confidentiality
  • respond to enquiries
  • show intercultural awareness

What stands in the way is 6 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A ombudsman role needs them, and most people applying for one will not have them already. This is the part of a social security officer background worth leading with.

Skill the target role also needs Area
  • already held show intercultural awareness communication, collaboration and creativity
  • already held observe confidentiality assisting and caring
  • already held respond to enquiries assisting and caring
  • already held comply with legal regulations assisting and caring
  • already held employment law business, administration and law
  • already held create solutions to problems communication, collaboration and creativity

All 6 carried skills, including the 5 the ombudsman role treats as required.

Table 3

Table 3 · What you would need to learn

The 18 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 communication, collaboration and creativity 5 required, 8 supplementary
  • required, not held show impartiality required
  • required, not held apply conflict management required
  • required, not held apply knowledge of human behaviour required
  • required, not held facilitate official agreement required
  • required, not held manage contract disputes required
  • optional, not held communicate health and safety measures optional
  • optional, not held interview people optional
  • optional, not held address problems critically optional
  • optional, not held advise on conflict management optional
  • optional, not held educate employees on occupational hazards optional
  • optional, not held moderate in negotiations optional
  • optional, not held promote social awareness optional
  • optional, not held protect employee rights optional
02 business, administration and law 1 required
  • required, not held private law required
03 education 1 supplementary
  • optional, not held scientific research methodology optional
04 information skills 1 supplementary
  • optional, not held advise on risk management optional
05 management skills 1 supplementary
  • optional, not held identify policy breach optional
06 services 1 supplementary
  • optional, not held health, safety and hygiene legislation optional
Table 4

Table 4 · Where to start

The 3 entries a ombudsman role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 6 skills that carry over
Skill Type
  • already held create solutions to problems skill
  • already held employment law knowledge
  • already held observe confidentiality skill
  • already held respond to enquiries skill
  • already held show intercultural awareness skill
  • already held comply with legal regulations skill
12 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held communicate health and safety measures optional
  • optional, not held identify policy breach optional
  • optional, not held interview people optional
  • optional, not held address problems critically optional
  • optional, not held advise on conflict management optional
  • optional, not held advise on risk management optional
  • optional, not held educate employees on occupational hazards optional
  • optional, not held health, safety and hygiene legislation optional
  • optional, not held moderate in negotiations optional
  • optional, not held promote social awareness optional
  • optional, not held protect employee rights optional
  • optional, not held scientific research methodology optional
20 held skills the ombudsman role does not ask for
Skill Type
  • not needed by the target role administer appointments skill
  • not needed by the target role advise on social security benefits skill
  • not needed by the target role apply technical communication skills skill
  • not needed by the target role check official documents skill
  • not needed by the target role conduct research interview skill
  • not needed by the target role ensure information transparency skill
  • not needed by the target role establish collaborative relations skill
  • not needed by the target role government social security programmes knowledge
  • not needed by the target role handle financial transactions skill
  • not needed by the target role identify clients' needs skill
  • not needed by the target role investigate social security applications skill
  • not needed by the target role legal research knowledge
  • not needed by the target role liaise with local authorities skill
  • not needed by the target role maintain relations with local representatives skill
  • not needed by the target role manage administrative systems skill
  • not needed by the target role protect client interests skill
  • not needed by the target role provide legal advice skill
  • not needed by the target role provide necessary documents skill
  • not needed by the target role public housing legislation knowledge
  • not needed by the target role social security law knowledge
3 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • required, not held private law required
  • optional, not held health, safety and hygiene legislation optional
  • optional, not held scientific research methodology optional
Index

Other moves recorded from social security officer

Full index of moves from social security officer

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.