train attendanttosteward/stewardess
A train attendant already meets 54% of what the steward/stewardess role asks for. Every required skill of the target role is already in the profile.
54%
52.5/ 100
1 Share of the steward/stewardess role’s weighted skill requirement already met by the train attendant profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A steward/stewardess role treats 7 of its required skills as things a train attendant already does. These are the ones it depends on most.
- assist passengers
- comply with food safety and hygiene
- greet guests
- handle customer complaints
- handle financial transactions
- maintain customer service
Table 2 · What you already bring
Of the 31 skills that carry over, these are the ones fewest other occupations ask for. A steward/stewardess role needs them, and most people applying for one will not have them already. This is the part of a train attendant background worth leading with.
- already held assist passengers with timetable information assisting and caring
- already held demonstrate emergency procedures communication, collaboration and creativity
- already held check carriages handling and moving
- already held maintain stock supplies for guest cabin handling and moving
- already held assist passengers in emergency situations assisting and caring
- already held answer questions about the train transport service assisting and caring
All 31 carried skills, including the 7 the steward/stewardess role treats as required.
Table 3 · What you would need to learn
The 38 missing skills fall into 9 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- optional, not held check passenger tickets optional
- optional, not held help to control passenger behaviour during emergency situations optional
- optional, not held maintain vessel safety and emergency equipment optional
- optional, not held perform small vessel safety procedures optional
- optional, not held prepare mixed beverages optional
- optional, not held prepare simple meals on board optional
- optional, not held provide information to passengers optional
- optional, not held deal with challenging work conditions optional
- optional, not held deliver outstanding service optional
- optional, not held provide food and beverages optional
- optional, not held maintain relationship with customers optional
- optional, not held sell souvenirs optional
- optional, not held use riverspeak to communicate optional
- optional, not held act reliably optional
- optional, not held communicate verbal instructions optional
- optional, not held execute flight plans optional
- optional, not held follow verbal instructions optional
- optional, not held perform services in a flexible manner optional
- optional, not held upsell products optional
- optional, not held communicate reports provided by passengers optional
- optional, not held inspect cabin service equipment optional
- optional, not held manage on board hazards optional
- optional, not held perform routine flight operations checks optional
- optional, not held analyse work-related written reports optional
- optional, not held prepare flight reports optional
- optional, not held oversee guest laundry service optional
- optional, not held tolerate stress optional
- optional, not held carry out pre-flight duties optional
- optional, not held conduct full-scale emergency plan exercises optional
- optional, not held handle stressful situations in the work place optional
- optional, not held process customer orders optional
- optional, not held air transport law optional
- optional, not held common aviation safety regulations optional
- optional, not held physical parts of the vessel optional
- optional, not held vessel safety equipment optional
3 further areas in the appendix
Appendix · The rest of the record
All 31 skills that carry over
- already held assist passengers skill
- already held comply with food safety and hygiene skill
- already held greet guests skill
- already held handle customer complaints skill
- already held handle financial transactions skill
- already held maintain customer service skill
- already held serve food in table service skill
- already held answer questions about the train transport service skill
- already held apply transportation management concepts skill
- already held assist clients with special needs skill
- already held assist passengers in emergency situations skill
- already held assist passengers with timetable information skill
- already held be friendly to passengers skill
- already held check carriages skill
- already held demonstrate emergency procedures skill
- already held distribute local information materials skill
- already held facilitate safe disembarkation of passengers skill
- already held give instructions to staff skill
- already held handle guest luggage skill
- already held health and safety measures in transportation knowledge
- already held identify customer's needs skill
- already held implement marketing strategies skill
- already held implement sales strategies skill
- already held maintain stock supplies for guest cabin skill
- already held manage lost and found articles skill
- already held manage the customer experience skill
- already held provide first aid skill
- already held read stowage plans skill
- already held service rooms skill
- already held show intercultural awareness skill
- already held use different communication channels skill
The 3 learning areas not shown above
- optional, not held airport planning optional
- optional, not held handle veterinary emergencies optional
- optional, not held have computer literacy optional
38 supplementary skills, helpful but not required
- optional, not held air transport law optional
- optional, not held airport planning optional
- optional, not held check passenger tickets optional
- optional, not held common aviation safety regulations optional
- optional, not held communicate reports provided by passengers optional
- optional, not held help to control passenger behaviour during emergency situations optional
- optional, not held inspect cabin service equipment optional
- optional, not held maintain relationship with customers optional
- optional, not held maintain vessel safety and emergency equipment optional
- optional, not held manage on board hazards optional
- optional, not held oversee guest laundry service optional
- optional, not held perform routine flight operations checks optional
- optional, not held perform small vessel safety procedures optional
- optional, not held physical parts of the vessel optional
- optional, not held prepare mixed beverages optional
- optional, not held prepare simple meals on board optional
- optional, not held provide information to passengers optional
- optional, not held sell souvenirs optional
- optional, not held tolerate stress optional
- optional, not held use riverspeak to communicate optional
- optional, not held vessel safety equipment optional
- optional, not held act reliably optional
- optional, not held analyse work-related written reports optional
- optional, not held carry out pre-flight duties optional
- optional, not held communicate verbal instructions optional
- optional, not held conduct full-scale emergency plan exercises optional
- optional, not held deal with challenging work conditions optional
- optional, not held deliver outstanding service optional
- optional, not held execute flight plans optional
- optional, not held follow verbal instructions optional
- optional, not held handle stressful situations in the work place optional
- optional, not held handle veterinary emergencies optional
- optional, not held have computer literacy optional
- optional, not held perform services in a flexible manner optional
- optional, not held prepare flight reports optional
- optional, not held process customer orders optional
- optional, not held provide food and beverages optional
- optional, not held upsell products optional
4 held skills the steward/stewardess role does not ask for
- not needed by the target role check tickets throughout carriages skill
- not needed by the target role install passenger service units skill
- not needed by the target role research passenger needs skill
- not needed by the target role restrict passenger access to specific areas on board skill
5 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held air transport law optional
- optional, not held airport planning optional
- optional, not held common aviation safety regulations optional
- optional, not held physical parts of the vessel optional
- optional, not held vessel safety equipment optional
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.