RecordJob

Where a telephone switchboard operator can go next

1 destinations recorded, ranked by how much of the target role a telephone switchboard operator already meets. The closer to the top of Table 1, the less there is to learn.

Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.

Also known as receptionist, telephone operator, switchboard operator, telephone answering service operator, switchboard receptionist, alarm centre dispatcher, communication centre operator, receptionist telephone operator.

Clerical support workers 15 skills on file 1 career moves 0 above 60% overlap Closest: communication infrastructure maintainer, 25%

Fig. 2 · Career map 1 nearest · ESCO v1.2.1

70% and above · short step
50 to 70% · real move
Below 50% · substantial retraining

The 1 nearest destinations from telephone switchboard operator, each one a link to that move’s record. Distance from the centre is how much retraining the move takes; the figure on each is how much of that role a telephone switchboard operator already covers. All 1 are listed in the tables below.

Table 1

Table 1 · A bigger jump

Possible, but expect real retraining rather than a sideways step. Only one move is listed. Few other occupations share enough of this job's skills for a fair comparison, and jobs that share almost all of them are left out as the same work under another name.

communication infrastructure maintainer 25% covered · difficulty 70.6

Table 2

Table 2 · What the job itself asks for

A telephone switchboard operator needs 7 required skills and areas of knowledge. They say the most about the work.

Required skill Area

redirect callers management skills
maintain telephony system working with machinery and specialised equipment
use computer telephony integration working with computers
answer incoming calls assisting and caring
use communication devices working with machinery and specialised equipment
electronic communication engineering, manufacturing and construction
communicate by telephone communication, collaboration and creativity

Index

Look up another occupation

Telephone switchboard operator is filed under Clerical support workers, ISCO major group 4. The full index lists all ten groups.

Note

How these figures were compiled

Overlap is how much of the target role is already part of a telephone switchboard operator’s work. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.