Table 1Transition record

after-sales service techniciantotechnical sales representative in hardware, plumbing and heating equipment

A after-sales service technician already meets 48% of what the technical sales representative in hardware, plumbing and heating equipment role asks for. The move turns on 15 required skills not yet in the profile.

From after-sales service technician

48%

Overlap1

To technical sales representative in hardware, plumbing and heating equipment

14 Skills carried over

15 Required, not held

57.7 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 57.7

This move: 57.7 of 100 · substantial

1 Share of the technical sales representative in hardware, plumbing and heating equipment role’s weighted skill requirement already met by the after-sales service technician profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 14 skills that carry over, these are the ones fewest other occupations ask for. A technical sales representative in hardware, plumbing and heating equipment role needs them, and most people applying for one will not have them already. This is the part of a after-sales service technician background worth leading with.

Skill the target role also needs Area

already held implement customer follow-up communication, collaboration and creativity
already held contact customers communication, collaboration and creativity
already held keep records of customer interaction information skills
already held manage schedule of tasks management skills
already held implement sales strategies communication, collaboration and creativity
already held characteristics of services business, administration and law

All 14 carried skills, including the 14 the technical sales representative in hardware, plumbing and heating equipment role treats as required.

Table 3

Table 3 · What you would need to learn

The 15 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 6 required

required, not held demonstrate products' features required
required, not held prospect new customers required
required, not held answer requests for quotation required
required, not held ensure client orientation required
required, not held implement marketing strategies required
required, not held respond to customers' inquiries required

02 information skills 3 required

required, not held keep records on sales required
required, not held produce sales reports required
required, not held record customers' personal data required

03 management skills 2 required

required, not held demonstrate motivation for sales required
required, not held supervise sales activities required

04 working with computers 2 required

required, not held have computer literacy required
required, not held use customer relationship management software required

05 business, administration and law 1 required

required, not held sales promotion techniques required

06 engineering, manufacturing and construction 1 required

required, not held hardware, plumbing and heating equipment products required

Table 4

Table 4 · Where to start

The 3 entries a technical sales representative in hardware, plumbing and heating equipment role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 14 skills that carry over

Skill Type

already held apply technical communication skills skill
already held characteristics of products knowledge
already held characteristics of services knowledge
already held communicate with customers skill
already held contact customers skill
already held ensure compliance with legal requirements skill
already held guarantee customer satisfaction skill
already held implement customer follow-up skill
already held implement sales strategies skill
already held keep records of customer interaction skill
already held maintain relationship with customers skill
already held manage schedule of tasks skill
already held product comprehension knowledge
already held provide customer follow-up services skill

0 supplementary skills, helpful but not required

Skill to acquire Tier

15 held skills the technical sales representative in hardware, plumbing and heating equipment role does not ask for

Skill Type

not needed by the target role address problems critically skill
not needed by the target role advise on merchandise features skill
not needed by the target role consumer protection knowledge
not needed by the target role create solutions to problems skill
not needed by the target role customer relationship management knowledge
not needed by the target role customer service knowledge
not needed by the target role electronic and telecommunication equipment knowledge
not needed by the target role execute after sales activities skill
not needed by the target role listen actively skill
not needed by the target role maintenance operations knowledge
not needed by the target role monitor after sales records skill
not needed by the target role provide information skill
not needed by the target role sales activities knowledge
not needed by the target role sales strategies knowledge
not needed by the target role solve technical problems skill

2 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held hardware, plumbing and heating equipment products required
required, not held sales promotion techniques required

Index

Other moves recorded from after-sales service technician

Full index of moves from after-sales service technician

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.