Where an after-sales service technician can go next
5 destinations recorded, ranked by how much of the target role an after-sales service technician already meets. The closer to the top of Table 1, the less there is to learn.
After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
Also known as after-sales support technician, field technician, workshop technician, sales support technician, help-desk technician, after-sales installation technician, after-sales rectification technician, after-sales team member, after-sales repair technician, customer service technician, after-sales maintenance technician, field support technician.
Professionals 29 skills on file 5 career moves 0 above 60% overlap Closest: technical sales representative in electronic and telecommunications equipment, 51%
- 70% and above · short step
- 50 to 70% · real move
- Below 50% · substantial retraining
Table 1 · A bigger jump
Possible, but expect real retraining rather than a sideways step.
- technical sales representative in electronic and telecommunications equipment 51% covered · difficulty 55.3
- technical sales representative in hardware, plumbing and heating equipment 48% covered · difficulty 57.7
- technical sales representative in agricultural machinery and equipment 48% covered · difficulty 57.7
- technical sales representative in office machinery and equipment 48% covered · difficulty 57.7
- technical sales representative in chemical products 48% covered · difficulty 57.7
Table 2 · What the job itself asks for
An after-sales service technician needs 16 required skills and areas of knowledge. These 10 are the ones fewest other jobs share, so they say the most about the work.
- execute after sales activities communication, collaboration and creativity
- advise on merchandise features communication, collaboration and creativity
- implement customer follow-up communication, collaboration and creativity
- contact customers communication, collaboration and creativity
- maintenance operations engineering, manufacturing and construction
- customer relationship management business, administration and law
- implement sales strategies communication, collaboration and creativity
- characteristics of services business, administration and law
- characteristics of products engineering, manufacturing and construction
- ensure compliance with legal requirements assisting and caring
Table 3 · Jobs that lead here
The reverse view: occupations whose skills already cover much of what an after-sales service technician does. The figure is how much of this job each one brings.
- technical sales representative 69% covered · difficulty 33.4
- commercial sales representative 64% covered · difficulty 37.5
- technical sales representative in electronic and telecommunications equipment 57% covered · difficulty 44.1
- technical sales representative in agricultural machinery and equipment 56% covered · difficulty 45.7
- technical sales representative in chemical products 56% covered · difficulty 45.7
- technical sales representative in hardware, plumbing and heating equipment 56% covered · difficulty 45.7
- technical sales representative in machinery and industrial equipment 56% covered · difficulty 45.7
- technical sales representative in mining and construction machinery 56% covered · difficulty 45.7
- technical sales representative in office machinery and equipment 56% covered · difficulty 45.7
- technical sales representative in the textile machinery industry 56% covered · difficulty 45.7
Look up another occupation
After-sales service technician is filed under Professionals, ISCO major group 2. The full index lists all ten groups.
How these figures were compiled
Overlap is how much of the target role is already part of an after-sales service technician’s work. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.