Table 1Transition record

technical sales representative in electronic and telecommunications equipmenttoafter-sales service technician

A technical sales representative in electronic and telecommunications equipment already meets 57% of what the after-sales service technician role asks for. The move turns on 6 required skills not yet in the profile.

From technical sales representative in electronic and telecommunications equipment

57%

Overlap1

To after-sales service technician

15 Skills carried over

6 Required, not held

44.1 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 44.1

This move: 44.1 of 100 · moderate

1 Share of the after-sales service technician role’s weighted skill requirement already met by the technical sales representative in electronic and telecommunications equipment profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 15 skills that carry over, these are the ones fewest other occupations ask for. A after-sales service technician role needs them, and most people applying for one will not have them already. This is the part of a technical sales representative in electronic and telecommunications equipment background worth leading with.

Skill the target role also needs Area

already held electronic and telecommunication equipment engineering, manufacturing and construction
already held implement customer follow-up communication, collaboration and creativity
already held contact customers communication, collaboration and creativity
already held keep records of customer interaction information skills
already held manage schedule of tasks management skills
already held implement sales strategies communication, collaboration and creativity

All 15 carried skills, including the 10 the after-sales service technician role treats as required.

Table 3

Table 3 · What you would need to learn

The 14 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 3 required, 2 supplementary

required, not held advise on merchandise features required
required, not held execute after sales activities required
required, not held create solutions to problems required

optional, not held address problems critically optional
optional, not held listen actively optional

02 business, administration and law 2 required, 2 supplementary

required, not held customer service required
required, not held customer relationship management required

optional, not held sales activities optional
optional, not held sales strategies optional

03 engineering, manufacturing and construction 1 required

required, not held maintenance operations required

04 assisting and caring 1 supplementary

optional, not held provide information optional

05 information skills 1 supplementary

optional, not held monitor after sales records optional

06 services 1 supplementary

optional, not held consumer protection optional

1 further area in the appendix

Table 4

Table 4 · Where to start

The 3 entries a after-sales service technician role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 15 skills that carry over

Skill Type

already held characteristics of products knowledge
already held characteristics of services knowledge
already held communicate with customers skill
already held contact customers skill
already held ensure compliance with legal requirements skill
already held guarantee customer satisfaction skill
already held implement customer follow-up skill
already held implement sales strategies skill
already held product comprehension knowledge
already held provide customer follow-up services skill
already held apply technical communication skills skill
already held electronic and telecommunication equipment knowledge
already held keep records of customer interaction skill
already held maintain relationship with customers skill
already held manage schedule of tasks skill

The 1 learning area not shown above

Skill to acquire Tier

07 working with computers 1 supplementary

optional, not held solve technical problems optional

8 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held monitor after sales records optional
optional, not held sales activities optional
optional, not held sales strategies optional
optional, not held address problems critically optional
optional, not held consumer protection optional
optional, not held listen actively optional
optional, not held provide information optional
optional, not held solve technical problems optional

15 held skills the after-sales service technician role does not ask for

Skill Type

not needed by the target role answer requests for quotation skill
not needed by the target role demonstrate motivation for sales skill
not needed by the target role demonstrate products' features skill
not needed by the target role ensure client orientation skill
not needed by the target role handle warranty for digital equipment skill
not needed by the target role have computer literacy skill
not needed by the target role implement marketing strategies skill
not needed by the target role keep records on sales skill
not needed by the target role produce sales reports skill
not needed by the target role prospect new customers skill
not needed by the target role record customers' personal data skill
not needed by the target role respond to customers' inquiries skill
not needed by the target role sales promotion techniques knowledge
not needed by the target role supervise sales activities skill
not needed by the target role use customer relationship management software skill

6 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held customer service required
required, not held customer relationship management required
required, not held maintenance operations required
optional, not held sales activities optional
optional, not held sales strategies optional
optional, not held consumer protection optional

Index

Other moves recorded from technical sales representative in electronic and telecommunications equipment

Full index of moves from technical sales representative in electronic and telecommunications equipment

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.