Table 1Transition record

technical sales representativetoafter-sales service technician

A technical sales representative already meets 69% of what the after-sales service technician role asks for. The move turns on 5 required skills not yet in the profile.

From technical sales representative

69%

Overlap1

To after-sales service technician

20 Skills carried over

5 Required, not held

33.4 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 33.4

This move: 33.4 of 100 · moderate

1 Share of the after-sales service technician role’s weighted skill requirement already met by the technical sales representative profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 20 skills that carry over, these are the ones fewest other occupations ask for. A after-sales service technician role needs them, and most people applying for one will not have them already. This is the part of a technical sales representative background worth leading with.

Skill the target role also needs Area

already held electronic and telecommunication equipment engineering, manufacturing and construction
already held implement customer follow-up communication, collaboration and creativity
already held contact customers communication, collaboration and creativity
already held consumer protection services
already held keep records of customer interaction information skills
already held sales activities business, administration and law

All 20 carried skills, including the 11 the after-sales service technician role treats as required.

Table 3

Table 3 · What you would need to learn

The 9 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 2 required, 1 supplementary

required, not held advise on merchandise features required
required, not held execute after sales activities required

optional, not held listen actively optional

02 business, administration and law 2 required

required, not held customer service required
required, not held customer relationship management required

03 engineering, manufacturing and construction 1 required

required, not held maintenance operations required

04 assisting and caring 1 supplementary

optional, not held provide information optional

05 information skills 1 supplementary

optional, not held monitor after sales records optional

06 working with computers 1 supplementary

optional, not held solve technical problems optional

Table 4

Table 4 · Where to start

The 3 entries a after-sales service technician role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 20 skills that carry over

Skill Type

already held characteristics of products knowledge
already held characteristics of services knowledge
already held communicate with customers skill
already held contact customers skill
already held create solutions to problems skill
already held ensure compliance with legal requirements skill
already held guarantee customer satisfaction skill
already held implement customer follow-up skill
already held implement sales strategies skill
already held product comprehension knowledge
already held provide customer follow-up services skill
already held address problems critically skill
already held apply technical communication skills skill
already held consumer protection knowledge
already held electronic and telecommunication equipment knowledge
already held keep records of customer interaction skill
already held maintain relationship with customers skill
already held manage schedule of tasks skill
already held sales activities knowledge
already held sales strategies knowledge

4 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held monitor after sales records optional
optional, not held listen actively optional
optional, not held provide information optional
optional, not held solve technical problems optional

36 held skills the after-sales service technician role does not ask for

Skill Type

not needed by the target role ICT software specifications knowledge
not needed by the target role agricultural equipment knowledge
not needed by the target role answer requests for quotation skill
not needed by the target role chemical products knowledge
not needed by the target role credit card payments knowledge
not needed by the target role demonstrate motivation for sales skill
not needed by the target role demonstrate products' features skill
not needed by the target role e-commerce systems knowledge
not needed by the target role e-procurement knowledge
not needed by the target role electronic business knowledge
not needed by the target role electronic communication knowledge
not needed by the target role ensure client orientation skill
not needed by the target role hardware, plumbing and heating equipment products knowledge
not needed by the target role have computer literacy skill
not needed by the target role implement marketing strategies skill
not needed by the target role industrial tools knowledge
not needed by the target role international commercial transactions rules knowledge
not needed by the target role issue sales invoices skill
not needed by the target role keep records on sales skill
not needed by the target role machinery products knowledge
not needed by the target role market pricing knowledge
not needed by the target role mining, construction and civil engineering machinery products knowledge
not needed by the target role multimedia systems knowledge
not needed by the target role office equipment knowledge
not needed by the target role perform customers’ needs analysis skill
not needed by the target role produce sales reports skill
not needed by the target role prospect new customers skill
not needed by the target role record customers' personal data skill
not needed by the target role respond to customers' inquiries skill
not needed by the target role sales promotion techniques knowledge
not needed by the target role speak different languages skill
not needed by the target role supervise sales activities skill
not needed by the target role textile industry machinery products knowledge
not needed by the target role types of aircraft knowledge
not needed by the target role types of maritime vessels knowledge
not needed by the target role use customer relationship management software skill

3 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held customer service required
required, not held customer relationship management required
required, not held maintenance operations required

Index

Other moves recorded from technical sales representative

Full index of moves from technical sales representative

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.