Technical sales representative in mining and construction machinery to after-sales service technician
A technical sales representative in mining and construction machinery already meets 55% of what the after-sales service technician role asks for. The move turns on 6 required skills not yet in the profile.
45.7/ 100
1 How much of what an after-sales service technician is expected to do is already part of a technical sales representative in mining and construction machinery’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the after-sales service technician role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
An after-sales service technician role treats 10 of its required skills as things a technical sales representative in mining and construction machinery already does. You would walk in with these on day one.
- characteristics of products
- characteristics of services
- communicate with customers
- contact customers
- ensure compliance with legal requirements
- guarantee customer satisfaction
What stands in the way is 6 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 14 skills that carry over, these are the ones fewest other occupations ask for. An after-sales service technician role needs them, and most people applying for one will not have them already. This is the part of a technical sales representative in mining and construction machinery background worth leading with.
- already held implement customer follow-up communication, collaboration and creativity
- already held contact customers communication, collaboration and creativity
- already held keep records of customer interaction information skills
- already held manage schedule of tasks management skills
- already held implement sales strategies communication, collaboration and creativity
- already held characteristics of services business, administration and law
All 14 carried skills, including the 10 the after-sales service technician role treats as required.
Table 3 · What you may need to learn
The 15 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn advise on merchandise features required
- still to learn execute after sales activities required
- still to learn create solutions to problems required
- optional, not held address problems critically optional
- optional, not held listen actively optional
- still to learn customer service required
- still to learn customer relationship management required
- optional, not held sales activities optional
- optional, not held sales strategies optional
- still to learn maintenance operations required
- optional, not held electronic and telecommunication equipment optional
- optional, not held provide information optional
- optional, not held monitor after sales records optional
- optional, not held consumer protection optional
1 further area in the appendix
Table 4 · Where to start
The 3 entries an after-sales service technician role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 advise on merchandise features practise this
- 02 customer service study this
- 03 execute after sales activities practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 14 skills that carry over
- already held characteristics of products knowledge
- already held characteristics of services knowledge
- already held communicate with customers skill
- already held contact customers skill
- already held ensure compliance with legal requirements skill
- already held guarantee customer satisfaction skill
- already held implement customer follow-up skill
- already held implement sales strategies skill
- already held product comprehension knowledge
- already held provide customer follow-up services skill
- already held apply technical communication skills skill
- already held keep records of customer interaction skill
- already held maintain relationship with customers skill
- already held manage schedule of tasks skill
The 1 learning area not shown above
- optional, not held solve technical problems optional
9 supplementary skills, helpful but not required
- optional, not held electronic and telecommunication equipment optional
- optional, not held monitor after sales records optional
- optional, not held sales activities optional
- optional, not held sales strategies optional
- optional, not held address problems critically optional
- optional, not held consumer protection optional
- optional, not held listen actively optional
- optional, not held provide information optional
- optional, not held solve technical problems optional
15 held skills the after-sales service technician role does not ask for
- not needed by the target role answer requests for quotation skill
- not needed by the target role demonstrate motivation for sales skill
- not needed by the target role demonstrate products' features skill
- not needed by the target role ensure client orientation skill
- not needed by the target role have computer literacy skill
- not needed by the target role implement marketing strategies skill
- not needed by the target role keep records on sales skill
- not needed by the target role mining, construction and civil engineering machinery products knowledge
- not needed by the target role produce sales reports skill
- not needed by the target role prospect new customers skill
- not needed by the target role record customers' personal data skill
- not needed by the target role respond to customers' inquiries skill
- not needed by the target role sales promotion techniques knowledge
- not needed by the target role supervise sales activities skill
- not needed by the target role use customer relationship management software skill
7 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn customer service required
- still to learn customer relationship management required
- still to learn maintenance operations required
- optional, not held electronic and telecommunication equipment optional
- optional, not held sales activities optional
- optional, not held sales strategies optional
- optional, not held consumer protection optional
Other moves recorded from technical sales representative in mining and construction machinery
- technical sales representative 75% covered · moderate
- advertising sales agent 63% covered · moderate
- commercial sales representative 49% covered · substantial
- ICT account manager 36% covered · substantial
Full index of moves from technical sales representative in mining and construction machinery
Common questions about this move
Can a technical sales representative in mining and construction machinery become an after-sales service technician?
Yes, and it is a moderate move. A technical sales representative in mining and construction machinery already covers 55% of what an after-sales service technician is expected to do: 14 skills carry over, 10 of which the after-sales service technician role treats as required.
What skills does a technical sales representative in mining and construction machinery need to become an after-sales service technician?
6 required skills are missing, plus 9 optional ones. They fall into 7 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is advise on merchandise features.
How hard is the move from technical sales representative in mining and construction machinery to after-sales service technician?
Its learning distance is 45.7 out of 100, which is the moderate band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.