Table 1Transition record

business service managertooffice manager

A business service manager already meets 27% of what the office manager role asks for. The move turns on 12 required skills not yet in the profile.

From business service manager

27%

Overlap1

To office manager

9 Skills carried over

12 Required, not held

72 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 72

This move: 72 of 100 · substantial

1 Share of the office manager role’s weighted skill requirement already met by the business service manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 9 skills that carry over, these are the ones fewest other occupations ask for. A office manager role needs them, and most people applying for one will not have them already. This is the part of a business service manager background worth leading with.

Skill the target role also needs Area

already held analyse staff capacity management skills
already held maintain contract administration information skills
already held manage administrative systems management skills
already held perform clerical duties management skills
already held contract law business, administration and law
already held recruit employees management skills

All 9 carried skills, including the 5 the office manager role treats as required.

Table 3

Table 3 · What you would need to learn

The 28 missing skills fall into 9 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 management skills 4 required, 3 supplementary

required, not held manage office appliance requirements required
required, not held identify process improvements required
required, not held create a work atmosphere of continuous improvement required
required, not held use office systems required

optional, not held assess employees' capability levels optional
optional, not held manage accounts optional
optional, not held plan shifts of employees optional

02 communication, collaboration and creativity 4 required, 2 supplementary

required, not held implement corporate governance required
required, not held give instructions to staff required
required, not held manage needs for stationery items required
required, not held use different communication channels required

optional, not held communicate with customers optional
optional, not held train employees optional

03 business, administration and law 1 required, 5 supplementary

required, not held cost management required

optional, not held project management optional
optional, not held accounting techniques optional
optional, not held financial capability optional
optional, not held labour legislation optional
optional, not held tax legislation optional

04 working with computers 1 required, 1 supplementary

required, not held manage office facility systems required

optional, not held use customer relationship management software optional

05 arts and humanities 1 required

required, not held video conferencing tool required

06 information and communication technologies (icts) 1 required

required, not held office software required

3 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries a office manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 9 skills that carry over

Skill Type

already held analyse staff capacity skill
already held manage administrative systems skill
already held manage staff skill
already held perform clerical duties skill
already held write work-related reports skill
already held contract law knowledge
already held maintain contract administration skill
already held manage budgets skill
already held recruit employees skill

The 3 learning areas not shown above

Skill to acquire Tier

07 information skills 3 supplementary

optional, not held develop classification systems optional
optional, not held prepare financial statements optional
optional, not held revise drafts made by managers optional

08 services 1 supplementary

optional, not held trade union regulations optional

09 social sciences, journalism and information 1 supplementary

optional, not held document sharing procedures optional

16 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held develop classification systems optional
optional, not held project management optional
optional, not held accounting techniques optional
optional, not held assess employees' capability levels optional
optional, not held communicate with customers optional
optional, not held document sharing procedures optional
optional, not held financial capability optional
optional, not held labour legislation optional
optional, not held manage accounts optional
optional, not held plan shifts of employees optional
optional, not held prepare financial statements optional
optional, not held revise drafts made by managers optional
optional, not held tax legislation optional
optional, not held trade union regulations optional
optional, not held train employees optional
optional, not held use customer relationship management software optional

33 held skills the office manager role does not ask for

Skill Type

not needed by the target role apply company policies skill
not needed by the target role apply system organisational policies skill
not needed by the target role assist in developing practices for well being of employees skill
not needed by the target role budget for financial needs skill
not needed by the target role carry out strategic research skill
not needed by the target role coach employees skill
not needed by the target role communication knowledge
not needed by the target role communication principles knowledge
not needed by the target role company policies knowledge
not needed by the target role conclude business agreements skill
not needed by the target role consult with business clients skill
not needed by the target role control financial resources skill
not needed by the target role develop business plans skill
not needed by the target role ensure compliance with purchasing and contracting regulations skill
not needed by the target role facilities management in the organisation knowledge
not needed by the target role human resources department processes knowledge
not needed by the target role identify clients' needs skill
not needed by the target role identify necessary human resources skill
not needed by the target role implement strategic management skill
not needed by the target role implement strategic planning skill
not needed by the target role keep personal administration skill
not needed by the target role maintain professional administration skill
not needed by the target role make strategic business decisions skill
not needed by the target role manage contracts skill
not needed by the target role manage physical resources skill
not needed by the target role negotiate sales contracts skill
not needed by the target role negotiate service with providers skill
not needed by the target role office administration knowledge
not needed by the target role organisational policies knowledge
not needed by the target role plan facilities management policies skill
not needed by the target role programme work according to incoming orders skill
not needed by the target role promote facilities management services skill
not needed by the target role strategic planning knowledge

10 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held cost management required
required, not held video conferencing tool required
required, not held office software required
optional, not held project management optional
optional, not held accounting techniques optional
optional, not held document sharing procedures optional
optional, not held financial capability optional
optional, not held labour legislation optional
optional, not held tax legislation optional
optional, not held trade union regulations optional

Index

Other moves recorded from business service manager

Full index of moves from business service manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.