Cabin crew manager to ship steward/ship stewardess
A cabin crew manager already meets 27% of what the ship steward/ship stewardess role asks for. The move turns on 14 required skills not yet in the profile.
75.5/ 100
1 How much of what a ship steward/ship stewardess is expected to do is already part of a cabin crew manager’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the ship steward/ship stewardess role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A ship steward/ship stewardess role treats 7 of its required skills as things a cabin crew manager already does. You would walk in with these on day one.
- communicate verbal instructions
- deliver outstanding service
- follow verbal instructions
- handle veterinary emergencies
- manage the customer experience
- provide food and beverages
What stands in the way is 14 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 10 skills that carry over, these are the ones fewest other occupations ask for. A ship steward/ship stewardess role needs them, and most people applying for one will not have them already. This is the part of a cabin crew manager background worth leading with.
- already held deliver outstanding service assisting and caring
- already held provide food and beverages assisting and caring
- already held provide information to passengers assisting and caring
- already held manage the customer experience assisting and caring
- already held communicate verbal instructions communication, collaboration and creativity
- already held give instructions to staff communication, collaboration and creativity
All 10 carried skills, including the 7 the ship steward/ship stewardess role treats as required.
Table 3 · What you may need to learn
The 35 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn assist passengers required
- still to learn check passenger tickets required
- still to learn facilitate safe disembarkation of passengers required
- still to learn help to control passenger behaviour during emergency situations required
- still to learn serve food in table service required
- still to learn comply with food safety and hygiene required
- still to learn greet guests required
- optional, not held assist at check-in optional
- optional, not held maintain vessel safety and emergency equipment optional
- optional, not held manage lost and found articles optional
- optional, not held perform small vessel safety procedures optional
- optional, not held prepare mixed beverages optional
- optional, not held prepare simple meals on board optional
- still to learn demonstrate emergency procedures required
- still to learn handle customer complaints required
- still to learn maintain customer service required
- optional, not held distribute local information materials optional
- optional, not held identify customer's needs optional
- optional, not held implement sales strategies optional
- optional, not held use riverspeak to communicate optional
- optional, not held assist clients with special needs optional
- optional, not held implement marketing strategies optional
- optional, not held perform services in a flexible manner optional
- optional, not held show intercultural awareness optional
- still to learn communicate reports provided by passengers required
- still to learn manage on board hazards required
- optional, not held read stowage plans optional
- still to learn health and safety measures in transportation required
- optional, not held physical parts of the vessel optional
- optional, not held vessel safety equipment optional
- still to learn handle financial transactions required
- optional, not held oversee guest laundry service optional
- optional, not held handle guest luggage optional
- optional, not held service rooms optional
- optional, not held maintain stock supplies for guest cabin optional
Table 4 · Where to start
The 3 entries a ship steward/ship stewardess role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 assist passengers practise this
- 02 check passenger tickets practise this
- 03 communicate reports provided by passengers practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 10 skills that carry over
- already held communicate verbal instructions skill
- already held deliver outstanding service skill
- already held follow verbal instructions skill
- already held handle veterinary emergencies skill
- already held manage the customer experience skill
- already held provide food and beverages skill
- already held provide information to passengers skill
- already held give instructions to staff skill
- already held provide first aid skill
- already held use different communication channels skill
21 supplementary skills, helpful but not required
- optional, not held assist at check-in optional
- optional, not held distribute local information materials optional
- optional, not held handle guest luggage optional
- optional, not held identify customer's needs optional
- optional, not held implement sales strategies optional
- optional, not held maintain vessel safety and emergency equipment optional
- optional, not held manage lost and found articles optional
- optional, not held oversee guest laundry service optional
- optional, not held perform small vessel safety procedures optional
- optional, not held physical parts of the vessel optional
- optional, not held prepare mixed beverages optional
- optional, not held prepare simple meals on board optional
- optional, not held read stowage plans optional
- optional, not held service rooms optional
- optional, not held use riverspeak to communicate optional
- optional, not held vessel safety equipment optional
- optional, not held assist clients with special needs optional
- optional, not held implement marketing strategies optional
- optional, not held maintain stock supplies for guest cabin optional
- optional, not held perform services in a flexible manner optional
- optional, not held show intercultural awareness optional
21 held skills the ship steward/ship stewardess role does not ask for
- not needed by the target role act reliably skill
- not needed by the target role air transport law knowledge
- not needed by the target role airport planning knowledge
- not needed by the target role analyse work-related written reports skill
- not needed by the target role apply transportation management concepts skill
- not needed by the target role be friendly to passengers skill
- not needed by the target role carry out pre-flight duties skill
- not needed by the target role common aviation safety regulations knowledge
- not needed by the target role conduct full-scale emergency plan exercises skill
- not needed by the target role deal with challenging work conditions skill
- not needed by the target role execute flight plans skill
- not needed by the target role geostationary satellites knowledge
- not needed by the target role handle stressful situations in the work place skill
- not needed by the target role have computer literacy skill
- not needed by the target role inspect cabin service equipment skill
- not needed by the target role maintain relationship with customers skill
- not needed by the target role perform routine flight operations checks skill
- not needed by the target role prepare flight reports skill
- not needed by the target role process customer orders skill
- not needed by the target role sell souvenirs skill
- not needed by the target role upsell products skill
3 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn health and safety measures in transportation required
- optional, not held physical parts of the vessel optional
- optional, not held vessel safety equipment optional
Common questions about this move
Can a cabin crew manager become a ship steward/ship stewardess?
Yes, and it is a career change move. A cabin crew manager already covers 27% of what a ship steward/ship stewardess is expected to do: 10 skills carry over, 7 of which the ship steward/ship stewardess role treats as required.
What skills does a cabin crew manager need to become a ship steward/ship stewardess?
14 required skills are missing, plus 21 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by assisting and caring. The single most important is assist passengers.
How hard is the move from cabin crew manager to ship steward/ship stewardess?
Its learning distance is 75.5 out of 100, which is the career change band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.