call centre agenttoaviation data communications manager
A call centre agent already meets 24% of what the aviation data communications manager role asks for. The move turns on 10 required skills not yet in the profile.
This move: 66.5 of 100 · substantial
1 Share of the aviation data communications manager role’s weighted skill requirement already met by the call centre agent profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Table 2 · What you already bring
Of the 4 skills that carry over, these are the ones fewest other occupations ask for. A aviation data communications manager role needs them, and most people applying for one will not have them already. This is the part of a call centre agent background worth leading with.
- already held perform multiple tasks at the same time management skills
- already held tolerate stress management skills
- already held present reports communication, collaboration and creativity
- already held have computer literacy working with computers
All 4 carried skills, including the 3 the aviation data communications manager role treats as required.
Table 3 · What you would need to learn
The 11 missing skills fall into 4 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held communicate in air traffic services required
- required, not held work in an aviation team required
- required, not held apply technical communication skills required
- required, not held use different communication channels required
- required, not held write work-related reports required
- required, not held manage data required
- required, not held monitor communication channels' performance required
- required, not held perform risk analysis required
- required, not held manage flight data communications programme required
- optional, not held use databases optional
- required, not held common aviation safety regulations required
Table 4 · Where to start
The 3 entries a aviation data communications manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 common aviation safety regulations knowledge · sector specific
- 02 communicate in air traffic services skill · sector specific
- 03 manage data skill · sector specific
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 4 skills that carry over
- already held have computer literacy skill
- already held present reports skill
- already held tolerate stress skill
- already held perform multiple tasks at the same time skill
1 supplementary skills, helpful but not required
- optional, not held use databases optional
28 held skills the aviation data communications manager role does not ask for
- not needed by the target role adapt to changing situations skill
- not needed by the target role answer incoming calls skill
- not needed by the target role apply operations for an ITIL-based environment skill
- not needed by the target role characteristics of products knowledge
- not needed by the target role characteristics of services knowledge
- not needed by the target role communicate by telephone skill
- not needed by the target role communication principles knowledge
- not needed by the target role create solutions to problems skill
- not needed by the target role credit card payments knowledge
- not needed by the target role e-commerce systems knowledge
- not needed by the target role e-procurement knowledge
- not needed by the target role educate on data confidentiality skill
- not needed by the target role guarantee customer satisfaction skill
- not needed by the target role handle helpdesk problems skill
- not needed by the target role handle tasks independently skill
- not needed by the target role keep task records skill
- not needed by the target role knowledge base knowledge
- not needed by the target role listen actively skill
- not needed by the target role perform data analysis skill
- not needed by the target role perform escalation procedure skill
- not needed by the target role prioritise requests skill
- not needed by the target role process data skill
- not needed by the target role provide ICT support skill
- not needed by the target role provide customer follow-up services skill
- not needed by the target role speak different languages skill
- not needed by the target role teamwork principles knowledge
- not needed by the target role think proactively skill
- not needed by the target role use customer relationship management software skill
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- required, not held common aviation safety regulations required
Other moves recorded from call centre agent
- live chat operator 59% covered · moderate
- ICT help desk agent 46% covered · substantial
- customer service representative 36% covered · substantial
- car leasing agent 35% covered · substantial
- sales processor 32% covered · substantial
- call centre supervisor 32% covered · substantial
- ICT help desk manager 30% covered · substantial
- customer contact centre information clerk 28% covered · substantial
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.