Call centre agent to aviation data communications manager
A call centre agent already meets 24% of what the aviation data communications manager role asks for. The move turns on 10 required skills not yet in the profile.
66.5/ 100
1 How much of what an aviation data communications manager is expected to do is already part of a call centre agent’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the aviation data communications manager role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
An aviation data communications manager role treats 3 of its required skills as things a call centre agent already does. You would walk in with these on day one.
- have computer literacy
- present reports
- tolerate stress
What stands in the way is 10 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 4 skills that carry over, these are the ones fewest other occupations ask for. An aviation data communications manager role needs them, and most people applying for one will not have them already. This is the part of a call centre agent background worth leading with.
- already held perform multiple tasks at the same time management skills
- already held tolerate stress management skills
- already held present reports communication, collaboration and creativity
- already held have computer literacy working with computers
All 4 carried skills, including the 3 the aviation data communications manager role treats as required.
Table 3 · What you may need to learn
The 11 missing skills fall into 4 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn communicate in air traffic services required
- still to learn work in an aviation team required
- still to learn apply technical communication skills required
- still to learn use different communication channels required
- still to learn write work-related reports required
- still to learn manage data required
- still to learn monitor communication channels' performance required
- still to learn perform risk analysis required
- still to learn manage flight data communications programme required
- optional, not held use databases optional
- still to learn common aviation safety regulations required
Table 4 · Where to start
The 3 entries an aviation data communications manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 common aviation safety regulations study this
- 02 communicate in air traffic services practise this
- 03 manage data practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 4 skills that carry over
- already held have computer literacy skill
- already held present reports skill
- already held tolerate stress skill
- already held perform multiple tasks at the same time skill
1 supplementary skills, helpful but not required
- optional, not held use databases optional
28 held skills the aviation data communications manager role does not ask for
- not needed by the target role adapt to changing situations skill
- not needed by the target role answer incoming calls skill
- not needed by the target role apply operations for an ITIL-based environment skill
- not needed by the target role characteristics of products knowledge
- not needed by the target role characteristics of services knowledge
- not needed by the target role communicate by telephone skill
- not needed by the target role communication principles knowledge
- not needed by the target role create solutions to problems skill
- not needed by the target role credit card payments knowledge
- not needed by the target role e-commerce systems knowledge
- not needed by the target role e-procurement knowledge
- not needed by the target role educate on data confidentiality skill
- not needed by the target role guarantee customer satisfaction skill
- not needed by the target role handle helpdesk problems skill
- not needed by the target role handle tasks independently skill
- not needed by the target role keep task records skill
- not needed by the target role knowledge base knowledge
- not needed by the target role listen actively skill
- not needed by the target role perform data analysis skill
- not needed by the target role perform escalation procedure skill
- not needed by the target role prioritise requests skill
- not needed by the target role process data skill
- not needed by the target role provide ICT support skill
- not needed by the target role provide customer follow-up services skill
- not needed by the target role speak different languages skill
- not needed by the target role teamwork principles knowledge
- not needed by the target role think proactively skill
- not needed by the target role use customer relationship management software skill
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn common aviation safety regulations required
Other moves recorded from call centre agent
- live chat operator 59% covered · moderate
- ICT help desk agent 46% covered · substantial
- customer service representative 36% covered · substantial
- car leasing agent 35% covered · substantial
- sales processor 32% covered · substantial
- call centre supervisor 32% covered · substantial
- ICT help desk manager 30% covered · substantial
- customer contact centre information clerk 28% covered · substantial
Common questions about this move
Can a call centre agent become an aviation data communications manager?
Yes, and it is a substantial move. A call centre agent already covers 24% of what an aviation data communications manager is expected to do: 4 skills carry over, 3 of which the aviation data communications manager role treats as required.
What skills does a call centre agent need to become an aviation data communications manager?
10 required skills are missing, plus 1 optional ones. They fall into 4 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is common aviation safety regulations.
How hard is the move from call centre agent to aviation data communications manager?
Its learning distance is 66.5 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.