Call centre manager to membership manager
A call centre manager already meets 49% of what the membership manager role asks for. The move turns on 10 required skills not yet in the profile.
55.2/ 100
1 How much of what a membership manager is expected to do is already part of a call centre manager’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the membership manager role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A membership manager role treats 12 of its required skills as things a call centre manager already does. You would walk in with these on day one.
- communication principles
- corporate social responsibility
- create solutions to problems
- customer relationship management
- customer service
- follow company standards
What stands in the way is 10 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 13 skills that carry over, these are the ones fewest other occupations ask for. A membership manager role needs them, and most people applying for one will not have them already. This is the part of a call centre manager background worth leading with.
- already held supervise the management of an establishment management skills
- already held customer relationship management business, administration and law
- already held communication principles generic programmes and qualifications
- already held supervise work management skills
- already held plan health and safety procedures management skills
- already held follow company standards assisting and caring
All 13 carried skills, including the 12 the membership manager role treats as required.
Table 3 · What you may need to learn
The 18 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn coordinate membership work required
- still to learn develop professional network required
- still to learn use communication techniques required
- optional, not held deal with pressure from unexpected circumstances optional
- optional, not held handle complaints optional
- optional, not held write leaflets optional
- optional, not held write work-related reports optional
- still to learn develop membership strategies required
- still to learn manage membership required
- still to learn recruit members required
- optional, not held complete membership administration optional
- optional, not held make independent operating decisions optional
- optional, not held stimulate creative processes optional
- still to learn provide membership service required
- still to learn provide information required
- still to learn analyse membership required
- still to learn manage membership database required
- optional, not held office software optional
Table 4 · Where to start
The 3 entries a membership manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 analyse membership practise this
- 02 coordinate membership work practise this
- 03 develop membership strategies practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 13 skills that carry over
- already held communication principles knowledge
- already held corporate social responsibility knowledge
- already held create solutions to problems skill
- already held customer relationship management knowledge
- already held customer service knowledge
- already held follow company standards skill
- already held identify customer's needs skill
- already held liaise with managers skill
- already held manage staff skill
- already held product comprehension knowledge
- already held supervise the management of an establishment skill
- already held supervise work skill
- already held plan health and safety procedures skill
8 supplementary skills, helpful but not required
- optional, not held complete membership administration optional
- optional, not held deal with pressure from unexpected circumstances optional
- optional, not held handle complaints optional
- optional, not held write leaflets optional
- optional, not held make independent operating decisions optional
- optional, not held office software optional
- optional, not held stimulate creative processes optional
- optional, not held write work-related reports optional
39 held skills the membership manager role does not ask for
- not needed by the target role accounting techniques knowledge
- not needed by the target role analyse call centre activities skill
- not needed by the target role analyse call performance trends skill
- not needed by the target role analyse customer service surveys skill
- not needed by the target role analyse staff capacity skill
- not needed by the target role assess the feasibility of implementing developments skill
- not needed by the target role business analysis knowledge
- not needed by the target role call quality assurance management knowledge
- not needed by the target role call routing knowledge
- not needed by the target role call-centre technologies knowledge
- not needed by the target role coordinate operational activities skill
- not needed by the target role create a work atmosphere of continuous improvement skill
- not needed by the target role deliver a sales pitch skill
- not needed by the target role develop online sales business plan skill
- not needed by the target role e-commerce systems knowledge
- not needed by the target role establish communication with foreign cultures skill
- not needed by the target role evaluate performance of organisational collaborators skill
- not needed by the target role information confidentiality knowledge
- not needed by the target role interpret automatic call distribution data skill
- not needed by the target role manage ICT project skill
- not needed by the target role manage contracts skill
- not needed by the target role manage key performance indicators of call centres skill
- not needed by the target role measure customer feedback skill
- not needed by the target role monitor customer service skill
- not needed by the target role perform market research skill
- not needed by the target role perform risk analysis skill
- not needed by the target role persuade clients with alternatives skill
- not needed by the target role present reports skill
- not needed by the target role recruit employees skill
- not needed by the target role report on overall management of a business skill
- not needed by the target role sales activities knowledge
- not needed by the target role sales strategies knowledge
- not needed by the target role social media marketing techniques knowledge
- not needed by the target role strive for company growth skill
- not needed by the target role subsidiary operations knowledge
- not needed by the target role teach customer service techniques skill
- not needed by the target role teach marketing principles skill
- not needed by the target role telemarketing knowledge
- not needed by the target role train employees skill
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held office software optional
Common questions about this move
Can a call centre manager become a membership manager?
Yes, and it is a substantial move. A call centre manager already covers 49% of what a membership manager is expected to do: 13 skills carry over, 12 of which the membership manager role treats as required.
What skills does a call centre manager need to become a membership manager?
10 required skills are missing, plus 8 optional ones. They fall into 5 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is analyse membership.
How hard is the move from call centre manager to membership manager?
Its learning distance is 55.2 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.