Car leasing agent to call centre agent
A car leasing agent already meets 60% of what the call centre agent role asks for. The move turns on 4 required skills not yet in the profile.
42.2/ 100
1 How much of what a call centre agent is expected to do is already part of a car leasing agent’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the call centre agent role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A call centre agent role treats 13 of its required skills as things a car leasing agent already does. You would walk in with these on day one.
- adapt to changing situations
- characteristics of products
- characteristics of services
- communicate by telephone
- guarantee customer satisfaction
- have computer literacy
What stands in the way is 4 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 14 skills that carry over, these are the ones fewest other occupations ask for. A call centre agent role needs them, and most people applying for one will not have them already. This is the part of a car leasing agent background worth leading with.
- already held use customer relationship management software working with computers
- already held process data information skills
- already held adapt to changing situations communication, collaboration and creativity
- already held communicate by telephone communication, collaboration and creativity
- already held perform multiple tasks at the same time management skills
- already held characteristics of services business, administration and law
All 14 carried skills, including the 13 the call centre agent role treats as required.
Table 3 · What you may need to learn
The 18 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn create solutions to problems required
- optional, not held educate on data confidentiality optional
- optional, not held handle helpdesk problems optional
- optional, not held perform escalation procedure optional
- optional, not held think proactively optional
- still to learn credit card payments required
- optional, not held e-procurement optional
- still to learn tolerate stress required
- optional, not held prioritise requests optional
- still to learn handle tasks independently required
- optional, not held apply operations for an ITIL-based environment optional
- optional, not held answer incoming calls optional
- optional, not held provide customer follow-up services optional
- optional, not held e-commerce systems optional
- optional, not held knowledge base optional
2 further areas in the appendix
Table 4 · Where to start
The 3 entries a call centre agent role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 handle tasks independently practise this
- 02 tolerate stress practise this
- 03 create solutions to problems practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 14 skills that carry over
- already held adapt to changing situations skill
- already held characteristics of products knowledge
- already held characteristics of services knowledge
- already held communicate by telephone skill
- already held guarantee customer satisfaction skill
- already held have computer literacy skill
- already held keep task records skill
- already held listen actively skill
- already held perform multiple tasks at the same time skill
- already held present reports skill
- already held process data skill
- already held speak different languages skill
- already held use customer relationship management software skill
- already held teamwork principles knowledge
The 2 learning areas not shown above
- optional, not held perform data analysis optional
- optional, not held provide ICT support optional
- optional, not held communication principles optional
14 supplementary skills, helpful but not required
- optional, not held apply operations for an ITIL-based environment optional
- optional, not held e-commerce systems optional
- optional, not held e-procurement optional
- optional, not held answer incoming calls optional
- optional, not held communication principles optional
- optional, not held educate on data confidentiality optional
- optional, not held handle helpdesk problems optional
- optional, not held knowledge base optional
- optional, not held perform data analysis optional
- optional, not held perform escalation procedure optional
- optional, not held prioritise requests optional
- optional, not held provide ICT support optional
- optional, not held provide customer follow-up services optional
- optional, not held think proactively optional
22 held skills the call centre agent role does not ask for
- not needed by the target role achieve sales targets skill
- not needed by the target role advise on vehicle characteristics skill
- not needed by the target role assist customers skill
- not needed by the target role car controls knowledge
- not needed by the target role communicate with customers skill
- not needed by the target role contract law knowledge
- not needed by the target role financial capability knowledge
- not needed by the target role financial jurisdiction knowledge
- not needed by the target role handle financial transactions skill
- not needed by the target role handle lease agreement administration skill
- not needed by the target role identify customer's needs skill
- not needed by the target role leasing characteristics knowledge
- not needed by the target role managing a business with great care skill
- not needed by the target role meet deadlines skill
- not needed by the target role moderate in negotiations skill
- not needed by the target role negotiate sales contracts skill
- not needed by the target role prospect new customers skill
- not needed by the target role record customers' personal data skill
- not needed by the target role review completed contracts skill
- not needed by the target role types of vehicles knowledge
- not needed by the target role use different communication channels skill
- not needed by the target role write leasing reports skill
5 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn credit card payments required
- optional, not held e-commerce systems optional
- optional, not held e-procurement optional
- optional, not held communication principles optional
- optional, not held knowledge base optional
Other moves recorded from car leasing agent
- rental service representative in other machinery, equipment and tangible goods 55% covered · moderate
- rental service representative in cars and light motor vehicles 55% covered · moderate
- rental service representative in video tapes and disks 55% covered · moderate
- rental service representative in recreational and sports goods 55% covered · moderate
Common questions about this move
Can a car leasing agent become a call centre agent?
Yes, and it is a moderate move. A car leasing agent already covers 60% of what a call centre agent is expected to do: 14 skills carry over, 13 of which the call centre agent role treats as required.
What skills does a car leasing agent need to become a call centre agent?
4 required skills are missing, plus 14 optional ones. They fall into 8 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is handle tasks independently.
How hard is the move from car leasing agent to call centre agent?
Its learning distance is 42.2 out of 100, which is the moderate band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.