chemical application specialisttocustomer contact centre information clerk
A chemical application specialist already meets 21% of what the customer contact centre information clerk role asks for. The move turns on 10 required skills not yet in the profile.
21%
73.9/ 100
1 Share of the customer contact centre information clerk role’s weighted skill requirement already met by the chemical application specialist profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A customer contact centre information clerk role treats 4 of its required skills as things a chemical application specialist already does. These are the ones it depends on most.
- characteristics of products
- communicate with customers
- customer service
- perform customer management
What stands in the way is 10 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 5 skills that carry over, these are the ones fewest other occupations ask for. A customer contact centre information clerk role needs them, and most people applying for one will not have them already. This is the part of a chemical application specialist background worth leading with.
- already held perform customer management assisting and caring
- already held customer relationship management business, administration and law
- already held characteristics of products engineering, manufacturing and construction
- already held customer service business, administration and law
- already held communicate with customers communication, collaboration and creativity
All 5 carried skills, including the 4 the customer contact centre information clerk role treats as required.
Table 3 · What you would need to learn
The 27 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held communicate by telephone required
- required, not held establish customer rapport required
- required, not held provide customer follow-up required
- optional, not held carry out active selling optional
- optional, not held contact customers optional
- optional, not held discern written communication optional
- optional, not held improve customer interaction optional
- optional, not held provide customers with price information optional
- optional, not held draft corporate emails optional
- optional, not held handle helpdesk problems optional
- required, not held guarantee customer satisfaction required
- required, not held answer incoming calls required
- optional, not held assist customers optional
- optional, not held follow up orders for customers optional
- optional, not held notify customers on special offers optional
- optional, not held provide customers with order information optional
- required, not held collect customer data required
- required, not held keep records of customer interaction required
- optional, not held analyse call performance trends optional
- optional, not held measure customer feedback optional
- required, not held characteristics of services required
- required, not held customer insight required
- required, not held use databases required
- optional, not held call-centre technologies optional
- optional, not held knowledge base optional
1 further area in the appendix
Table 4 · Where to start
The 3 entries a customer contact centre information clerk role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 characteristics of services knowledge · sector specific
- 02 collect customer data skill · sector specific
- 03 customer insight knowledge · sector specific
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 5 skills that carry over
- already held characteristics of products knowledge
- already held communicate with customers skill
- already held customer service knowledge
- already held perform customer management skill
- already held customer relationship management knowledge
The 1 learning area not shown above
- optional, not held prepare correspondence for customers optional
- optional, not held process payments optional
17 supplementary skills, helpful but not required
- optional, not held assist customers optional
- optional, not held carry out active selling optional
- optional, not held contact customers optional
- optional, not held discern written communication optional
- optional, not held follow up orders for customers optional
- optional, not held improve customer interaction optional
- optional, not held notify customers on special offers optional
- optional, not held provide customers with order information optional
- optional, not held provide customers with price information optional
- optional, not held analyse call performance trends optional
- optional, not held call-centre technologies optional
- optional, not held draft corporate emails optional
- optional, not held handle helpdesk problems optional
- optional, not held knowledge base optional
- optional, not held measure customer feedback optional
- optional, not held prepare correspondence for customers optional
- optional, not held process payments optional
19 held skills the customer contact centre information clerk role does not ask for
- not needed by the target role adjust production schedule skill
- not needed by the target role advise on customs regulations skill
- not needed by the target role analyse business plans skill
- not needed by the target role apply business acumen skill
- not needed by the target role build business relationships skill
- not needed by the target role business analysis knowledge
- not needed by the target role chemistry knowledge
- not needed by the target role develop chemical products skill
- not needed by the target role develop components separation processes skill
- not needed by the target role green chemistry knowledge
- not needed by the target role identify new business opportunities skill
- not needed by the target role keep up-to-date with regulations skill
- not needed by the target role marketing principles knowledge
- not needed by the target role perfume and cosmetic products knowledge
- not needed by the target role pharmaceutical products knowledge
- not needed by the target role satisfy customers skill
- not needed by the target role translate formulae into processes skill
- not needed by the target role use chemical analysis equipment skill
- not needed by the target role write work-related reports skill
4 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- required, not held characteristics of services required
- required, not held customer insight required
- optional, not held call-centre technologies optional
- optional, not held knowledge base optional
Other moves recorded from chemical application specialist
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.