Chemical application specialist to customer contact centre information clerk
A chemical application specialist already meets 21% of what the customer contact centre information clerk role asks for. The move turns on 10 required skills not yet in the profile.
73.9/ 100
1 How much of what a customer contact centre information clerk is expected to do is already part of a chemical application specialist’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the customer contact centre information clerk role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A customer contact centre information clerk role treats 4 of its required skills as things a chemical application specialist already does. You would walk in with these on day one.
- characteristics of products
- communicate with customers
- customer service
- perform customer management
What stands in the way is 10 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 5 skills that carry over, these are the ones fewest other occupations ask for. A customer contact centre information clerk role needs them, and most people applying for one will not have them already. This is the part of a chemical application specialist background worth leading with.
- already held perform customer management assisting and caring
- already held customer relationship management business, administration and law
- already held characteristics of products engineering, manufacturing and construction
- already held customer service business, administration and law
- already held communicate with customers communication, collaboration and creativity
All 5 carried skills, including the 4 the customer contact centre information clerk role treats as required.
Table 3 · What you may need to learn
The 27 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn communicate by telephone required
- still to learn establish customer rapport required
- still to learn provide customer follow-up required
- optional, not held carry out active selling optional
- optional, not held contact customers optional
- optional, not held discern written communication optional
- optional, not held improve customer interaction optional
- optional, not held provide customers with price information optional
- optional, not held draft corporate emails optional
- optional, not held handle helpdesk problems optional
- still to learn guarantee customer satisfaction required
- still to learn answer incoming calls required
- optional, not held assist customers optional
- optional, not held follow up orders for customers optional
- optional, not held notify customers on special offers optional
- optional, not held provide customers with order information optional
- still to learn collect customer data required
- still to learn keep records of customer interaction required
- optional, not held analyse call performance trends optional
- optional, not held measure customer feedback optional
- still to learn characteristics of services required
- still to learn customer insight required
- still to learn use databases required
- optional, not held call-centre technologies optional
- optional, not held knowledge base optional
1 further area in the appendix
Table 4 · Where to start
The 3 entries a customer contact centre information clerk role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 characteristics of services study this
- 02 collect customer data practise this
- 03 customer insight study this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 5 skills that carry over
- already held characteristics of products knowledge
- already held communicate with customers skill
- already held customer service knowledge
- already held perform customer management skill
- already held customer relationship management knowledge
The 1 learning area not shown above
- optional, not held prepare correspondence for customers optional
- optional, not held process payments optional
17 supplementary skills, helpful but not required
- optional, not held assist customers optional
- optional, not held carry out active selling optional
- optional, not held contact customers optional
- optional, not held discern written communication optional
- optional, not held follow up orders for customers optional
- optional, not held improve customer interaction optional
- optional, not held notify customers on special offers optional
- optional, not held provide customers with order information optional
- optional, not held provide customers with price information optional
- optional, not held analyse call performance trends optional
- optional, not held call-centre technologies optional
- optional, not held draft corporate emails optional
- optional, not held handle helpdesk problems optional
- optional, not held knowledge base optional
- optional, not held measure customer feedback optional
- optional, not held prepare correspondence for customers optional
- optional, not held process payments optional
19 held skills the customer contact centre information clerk role does not ask for
- not needed by the target role adjust production schedule skill
- not needed by the target role advise on customs regulations skill
- not needed by the target role analyse business plans skill
- not needed by the target role apply business acumen skill
- not needed by the target role build business relationships skill
- not needed by the target role business analysis knowledge
- not needed by the target role chemistry knowledge
- not needed by the target role develop chemical products skill
- not needed by the target role develop components separation processes skill
- not needed by the target role green chemistry knowledge
- not needed by the target role identify new business opportunities skill
- not needed by the target role keep up-to-date with regulations skill
- not needed by the target role marketing principles knowledge
- not needed by the target role perfume and cosmetic products knowledge
- not needed by the target role pharmaceutical products knowledge
- not needed by the target role satisfy customers skill
- not needed by the target role translate formulae into processes skill
- not needed by the target role use chemical analysis equipment skill
- not needed by the target role write work-related reports skill
4 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn characteristics of services required
- still to learn customer insight required
- optional, not held call-centre technologies optional
- optional, not held knowledge base optional
Other moves recorded from chemical application specialist
Common questions about this move
Can a chemical application specialist become a customer contact centre information clerk?
Yes, and it is a substantial move. A chemical application specialist already covers 21% of what a customer contact centre information clerk is expected to do: 5 skills carry over, 4 of which the customer contact centre information clerk role treats as required.
What skills does a chemical application specialist need to become a customer contact centre information clerk?
10 required skills are missing, plus 17 optional ones. They fall into 7 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is characteristics of services.
How hard is the move from chemical application specialist to customer contact centre information clerk?
Its learning distance is 73.9 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.