Career Overlap Transition record
RecordMove

Clinical informatics manager to front line medical receptionist

A clinical informatics manager already meets 29% of what the front line medical receptionist role asks for. The move turns on 18 required skills not yet in the profile.

Fig. 1 · Skill transfer ESCO v1.2.1 · directional
From clinical informatics manager
29 % overlap
Distant match
To front line medical receptionist
10 You already bring
18 Still to learn
33 Skills in the target role2
Learning distance Substantial retraining

73/ 100

1 How much of what a front line medical receptionist is expected to do is already part of a clinical informatics manager’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the front line medical receptionist role is recorded as needing, required and optional together. What these numbers mean.

Why

Why this move works

A front line medical receptionist role treats 7 of its required skills as things a clinical informatics manager already does. You would walk in with these on day one.

  • adhere to organisational guidelines
  • collect healthcare user's general data
  • communicate in healthcare
  • comply with legislation related to health care
  • contribute to continuity of health care
  • follow clinical guidelines

What stands in the way is 18 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 10 skills that carry over, these are the ones fewest other occupations ask for. A front line medical receptionist role needs them, and most people applying for one will not have them already. This is the part of a clinical informatics manager background worth leading with.

Skill the target role also needs Area
  • already held manage healthcare staff business, administration and law
  • already held communicate in foreign languages with health service providers communication, collaboration and creativity
  • already held collect healthcare user's general data information skills
  • already held medical informatics health and welfare
  • already held contribute to continuity of health care assisting and caring
  • already held comply with quality standards related to healthcare practice assisting and caring

All 10 carried skills, including the 7 the front line medical receptionist role treats as required.

Table 3

Table 3 · What you may need to learn

The 23 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.

Skill to pick up Tier
01 business, administration and law 4 required
  • still to learn administrative tasks in a medical environment required
  • still to learn customer service required
  • still to learn health records management required
  • still to learn health care legislation required
02 information skills 3 required, 1 supplementary
  • still to learn apply numeracy skills required
  • still to learn manage healthcare users' data required
  • still to learn type on electronic devices required
  • optional, not held process medical insurance claims optional
03 communication, collaboration and creativity 3 required
  • still to learn work in multidisciplinary health teams required
  • still to learn communicate by telephone required
  • still to learn work in a multicultural environment in health care required
04 management skills 3 required
  • still to learn maintain reception area required
  • still to learn identify patients' medical records required
  • still to learn administer appointments required
05 assisting and caring 2 required, 2 supplementary
  • still to learn answer patients' questions required
  • still to learn maintain healthcare user data confidentiality required
  • optional, not held assist patients with special needs optional
  • optional, not held screen clients optional
06 health and welfare 1 required, 2 supplementary
  • still to learn medical terminology required
  • optional, not held professional documentation in health care optional
  • optional, not held medical studies optional

2 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries a front line medical receptionist role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 10 skills that carry over
Skill Type
  • already held adhere to organisational guidelines skill
  • already held collect healthcare user's general data skill
  • already held communicate in healthcare skill
  • already held comply with legislation related to health care skill
  • already held contribute to continuity of health care skill
  • already held follow clinical guidelines skill
  • already held medical informatics knowledge
  • already held communicate in foreign languages with health service providers skill
  • already held comply with quality standards related to healthcare practice skill
  • already held manage healthcare staff knowledge
The 2 learning areas not shown above
Skill to pick up Tier
07 services 1 required
  • still to learn health care system required
08 working with computers 1 required
  • still to learn use electronic health records management system required
5 supplementary skills, helpful but not required
Skill to pick up Tier
  • optional, not held assist patients with special needs optional
  • optional, not held professional documentation in health care optional
  • optional, not held medical studies optional
  • optional, not held process medical insurance claims optional
  • optional, not held screen clients optional
49 held skills the front line medical receptionist role does not ask for
Skill Type
  • not needed by the target role IBM InfoSphere DataStage knowledge
  • not needed by the target role IBM InfoSphere Information Server knowledge
  • not needed by the target role Informatica PowerCenter knowledge
  • not needed by the target role Oracle Data Integrator knowledge
  • not needed by the target role Oracle Warehouse Builder knowledge
  • not needed by the target role Pentaho Data Integration knowledge
  • not needed by the target role QlikView Expressor knowledge
  • not needed by the target role SAP Data Services knowledge
  • not needed by the target role SQL Server Integration Services knowledge
  • not needed by the target role advise on training courses skill
  • not needed by the target role analyse large-scale data in healthcare skill
  • not needed by the target role analytical methods in biomedical sciences knowledge
  • not needed by the target role apply good clinical practices skill
  • not needed by the target role apply organisational techniques skill
  • not needed by the target role audit techniques knowledge
  • not needed by the target role clinical reports knowledge
  • not needed by the target role clinical science knowledge
  • not needed by the target role computer science knowledge
  • not needed by the target role conditions for professional practice of clinical psychology knowledge
  • not needed by the target role conduct clinical software research skill
  • not needed by the target role contribute to public health campaigns skill
  • not needed by the target role creation of clinical psychological opinions knowledge
  • not needed by the target role data extraction, transformation and loading tools knowledge
  • not needed by the target role data storage knowledge
  • not needed by the target role database knowledge
  • not needed by the target role drug interaction management knowledge
  • not needed by the target role health care occupation-specific ethics knowledge
  • not needed by the target role health psychology knowledge
  • not needed by the target role healthcare analytics knowledge
  • not needed by the target role implement strategic planning skill
  • not needed by the target role inform policy makers on health-related challenges skill
  • not needed by the target role manage budgets skill
  • not needed by the target role manage project metrics skill
  • not needed by the target role manage workflow processes skill
  • not needed by the target role meet deadlines skill
  • not needed by the target role multi-professional cooperation in health care knowledge
  • not needed by the target role multidisciplinary research knowledge
  • not needed by the target role nursing science knowledge
  • not needed by the target role oversee clinical information system activities skill
  • not needed by the target role participate in medical records' auditing activities skill

9 further entries not listed here

8 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to pick up Tier
  • still to learn administrative tasks in a medical environment required
  • still to learn customer service required
  • still to learn health records management required
  • still to learn health care legislation required
  • still to learn health care system required
  • still to learn medical terminology required
  • optional, not held professional documentation in health care optional
  • optional, not held medical studies optional
Index
FAQ

Common questions about this move

Can a clinical informatics manager become a front line medical receptionist?

Yes, and it is a substantial move. A clinical informatics manager already covers 29% of what a front line medical receptionist is expected to do: 10 skills carry over, 7 of which the front line medical receptionist role treats as required.

What skills does a clinical informatics manager need to become a front line medical receptionist?

18 required skills are missing, plus 5 optional ones. They fall into 8 areas of the ESCO skill hierarchy, led by business, administration and law. The single most important is maintain reception area.

How hard is the move from clinical informatics manager to front line medical receptionist?

Its learning distance is 73 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.