Club host/club hostess to hotel concierge
A club host/club hostess already meets 38% of what the hotel concierge role asks for. The move turns on 4 required skills not yet in the profile.
55.2/ 100
1 How much of what a hotel concierge is expected to do is already part of a club host/club hostess’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the hotel concierge role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A hotel concierge role treats 5 of its required skills as things a club host/club hostess already does. You would walk in with these on day one.
- assist at check-in
- greet guests
- handle customer complaints
- maintain customer service
- maintain relationship with customers
What stands in the way is 4 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a club host/club hostess background worth leading with.
- already held process reservations information skills
- already held assist at check-in assisting and caring
- already held greet guests assisting and caring
- already held handle customer complaints communication, collaboration and creativity
- already held maintain customer service communication, collaboration and creativity
- already held maintain relationship with customers communication, collaboration and creativity
All 6 carried skills, including the 5 the hotel concierge role treats as required.
Table 3 · What you may need to learn
The 17 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn identify customer's needs required
- still to learn assist clients with special needs required
- optional, not held distribute local information materials optional
- optional, not held implement sales strategies optional
- optional, not held take room service orders optional
- optional, not held implement marketing strategies optional
- still to learn provide tourism related information required
- still to learn comply with food safety and hygiene required
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held assess cleanliness of areas optional
- optional, not held maintain incident reporting records optional
- optional, not held maintain reception area optional
- optional, not held deliver correspondence optional
- optional, not held handover the service area optional
- optional, not held property management software optional
Table 4 · Where to start
The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 identify customer's needs practise this
- 02 provide tourism related information practise this
- 03 assist clients with special needs practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 6 skills that carry over
- already held assist at check-in skill
- already held greet guests skill
- already held handle customer complaints skill
- already held maintain customer service skill
- already held maintain relationship with customers skill
- already held process reservations skill
13 supplementary skills, helpful but not required
- optional, not held maintain reception area optional
- optional, not held distribute local information materials optional
- optional, not held handover the service area optional
- optional, not held implement sales strategies optional
- optional, not held property management software optional
- optional, not held take room service orders optional
- optional, not held assess cleanliness of areas optional
- optional, not held deliver correspondence optional
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held implement marketing strategies optional
- optional, not held maintain incident reporting records optional
22 held skills the hotel concierge role does not ask for
- not needed by the target role accommodate special seating skill
- not needed by the target role advise guests on menus for special events skill
- not needed by the target role alcoholic beverage products knowledge
- not needed by the target role arrange tables skill
- not needed by the target role assist VIP guests skill
- not needed by the target role assist customers skill
- not needed by the target role assist guest departure skill
- not needed by the target role beverage products knowledge
- not needed by the target role check tickets at venue entry skill
- not needed by the target role clean surfaces skill
- not needed by the target role control crowd skill
- not needed by the target role deal with aggressive behaviour skill
- not needed by the target role devise special promotions skill
- not needed by the target role enforce regulations of selling alcoholic beverages to minors skill
- not needed by the target role handle cash flow skill
- not needed by the target role handle veterinary emergencies skill
- not needed by the target role monitor guest access skill
- not needed by the target role prepare alcoholic beverages skill
- not needed by the target role prepare mixed beverages skill
- not needed by the target role serve beverages skill
- not needed by the target role take food and beverage orders from customers skill
- not needed by the target role tend to guests with special needs skill
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held property management software optional
Common questions about this move
Can a club host/club hostess become a hotel concierge?
Yes, and it is a substantial move. A club host/club hostess already covers 38% of what a hotel concierge is expected to do: 6 skills carry over, 5 of which the hotel concierge role treats as required.
What skills does a club host/club hostess need to become a hotel concierge?
4 required skills are missing, plus 13 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is identify customer's needs.
How hard is the move from club host/club hostess to hotel concierge?
Its learning distance is 55.2 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.