credit risk analysttocall centre analyst
A credit risk analyst already meets 38% of what the call centre analyst role asks for. The move turns on 13 required skills not yet in the profile.
38%
61.2/ 100
1 Share of the call centre analyst role’s weighted skill requirement already met by the credit risk analyst profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A call centre analyst role treats 7 of its required skills as things a credit risk analyst already does. These are the ones it depends on most.
- apply statistical analysis techniques
- carry out statistical forecasts
- create solutions to problems
- have computer literacy
- inspect data
- perform data analysis
What stands in the way is 13 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 12 skills that carry over, these are the ones fewest other occupations ask for. A call centre analyst role needs them, and most people applying for one will not have them already. This is the part of a credit risk analyst background worth leading with.
- already held deliver visual presentation of data communication, collaboration and creativity
- already held inspect data information skills
- already held apply information security policies assisting and caring
- already held information confidentiality information and communication technologies (icts)
- already held carry out statistical forecasts information skills
- already held apply statistical analysis techniques information skills
All 12 carried skills, including the 7 the call centre analyst role treats as required.
Table 3 · What you would need to learn
The 17 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held complete evaluation forms of calls required
- required, not held analyse call centre activities required
- required, not held analyse call performance trends required
- required, not held apply numeracy skills required
- required, not held gather data required
- required, not held report call errors required
- required, not held run simulations required
- optional, not held report accounts of the professional activity optional
- required, not held call routing required
- required, not held call-centre technologies required
- required, not held comply with legal regulations required
- optional, not held ensure compliance with company regulations optional
- required, not held call quality assurance management required
- required, not held train staff on call quality assurance required
- required, not held provide objective assessments of calls required
1 further area in the appendix
Table 4 · Where to start
The 3 entries a call centre analyst role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 complete evaluation forms of calls skill · occupation specific
- 02 analyse call centre activities skill · cross sector
- 03 analyse call performance trends skill · cross sector
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 12 skills that carry over
- already held apply statistical analysis techniques skill
- already held carry out statistical forecasts skill
- already held create solutions to problems skill
- already held have computer literacy skill
- already held inspect data skill
- already held perform data analysis skill
- already held write work-related reports skill
- already held apply information security policies skill
- already held deliver visual presentation of data skill
- already held information confidentiality knowledge
- already held speak different languages skill
- already held teamwork principles knowledge
The 1 learning area not shown above
- optional, not held use databases optional
- optional, not held use spreadsheets software optional
4 supplementary skills, helpful but not required
- optional, not held report accounts of the professional activity optional
- optional, not held ensure compliance with company regulations optional
- optional, not held use databases optional
- optional, not held use spreadsheets software optional
28 held skills the call centre analyst role does not ask for
- not needed by the target role Monte Carlo simulation knowledge
- not needed by the target role advise on risk management skill
- not needed by the target role analyse financial risk skill
- not needed by the target role analyse market financial trends skill
- not needed by the target role analyse the credit history of potential customers skill
- not needed by the target role apply credit risk policy skill
- not needed by the target role apply credit stress testing methodologies skill
- not needed by the target role assess risk factors skill
- not needed by the target role assessment of risks and threats knowledge
- not needed by the target role create risk maps skill
- not needed by the target role create risk reports skill
- not needed by the target role debt collection techniques knowledge
- not needed by the target role economics knowledge
- not needed by the target role enforce customer's debt repayment skill
- not needed by the target role financial analysis knowledge
- not needed by the target role financial forecasting knowledge
- not needed by the target role financial jurisdiction knowledge
- not needed by the target role financial management knowledge
- not needed by the target role international commercial transactions rules knowledge
- not needed by the target role manage currency exchange risk mitigation techniques skill
- not needed by the target role manage financial risk skill
- not needed by the target role negotiate sales contracts skill
- not needed by the target role prevent fraudulent activities skill
- not needed by the target role produce statistical financial records skill
- not needed by the target role risk identification knowledge
- not needed by the target role risk management knowledge
- not needed by the target role risk transfer knowledge
- not needed by the target role show diplomacy skill
3 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- required, not held call quality assurance management required
- required, not held call routing required
- required, not held call-centre technologies required
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.