Customer contact centre information clerk to post office counter clerk
A customer contact centre information clerk already meets 38% of what the post office counter clerk role asks for. The move turns on 6 required skills not yet in the profile.
59.2/ 100
1 How much of what a post office counter clerk is expected to do is already part of a customer contact centre information clerk’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the post office counter clerk role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A post office counter clerk role treats 6 of its required skills as things a customer contact centre information clerk already does. You would walk in with these on day one.
- assist customers
- characteristics of products
- characteristics of services
- communicate with customers
- customer service
- process payments
What stands in the way is 6 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A post office counter clerk role needs them, and most people applying for one will not have them already. This is the part of a customer contact centre information clerk background worth leading with.
- already held assist customers assisting and caring
- already held carry out active selling communication, collaboration and creativity
- already held characteristics of services business, administration and law
- already held characteristics of products engineering, manufacturing and construction
- already held process payments management skills
- already held customer service business, administration and law
All 7 carried skills, including the 6 the post office counter clerk role treats as required.
Table 3 · What you may need to learn
The 18 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn issue sales invoices required
- still to learn operate cash register required
- still to learn deliver correspondence required
- still to learn handle financial transactions required
- optional, not held distribute pensions optional
- optional, not held register mail optional
- optional, not held convert currency optional
- still to learn sell post office products required
- still to learn satisfy customers required
- optional, not held offer financial services optional
- optional, not held promote financial products optional
- optional, not held advise on financial matters optional
- optional, not held sales argumentation optional
- optional, not held financial markets optional
- optional, not held financial products optional
- optional, not held types of pensions optional
- optional, not held maintain store cleanliness optional
- optional, not held handle registered mail optional
Table 4 · Where to start
The 3 entries a post office counter clerk role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 sell post office products practise this
- 02 issue sales invoices practise this
- 03 operate cash register practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 7 skills that carry over
- already held assist customers skill
- already held characteristics of products knowledge
- already held characteristics of services knowledge
- already held communicate with customers skill
- already held customer service knowledge
- already held process payments skill
- already held carry out active selling skill
12 supplementary skills, helpful but not required
- optional, not held distribute pensions optional
- optional, not held handle registered mail optional
- optional, not held register mail optional
- optional, not held convert currency optional
- optional, not held maintain store cleanliness optional
- optional, not held offer financial services optional
- optional, not held promote financial products optional
- optional, not held sales argumentation optional
- optional, not held advise on financial matters optional
- optional, not held financial markets optional
- optional, not held financial products optional
- optional, not held types of pensions optional
25 held skills the post office counter clerk role does not ask for
- not needed by the target role analyse call performance trends skill
- not needed by the target role answer incoming calls skill
- not needed by the target role call-centre technologies knowledge
- not needed by the target role collect customer data skill
- not needed by the target role communicate by telephone skill
- not needed by the target role contact customers skill
- not needed by the target role customer insight knowledge
- not needed by the target role customer relationship management knowledge
- not needed by the target role discern written communication skill
- not needed by the target role draft corporate emails skill
- not needed by the target role establish customer rapport skill
- not needed by the target role follow up orders for customers skill
- not needed by the target role guarantee customer satisfaction skill
- not needed by the target role handle helpdesk problems skill
- not needed by the target role improve customer interaction skill
- not needed by the target role keep records of customer interaction skill
- not needed by the target role knowledge base knowledge
- not needed by the target role measure customer feedback skill
- not needed by the target role notify customers on special offers skill
- not needed by the target role perform customer management skill
- not needed by the target role prepare correspondence for customers skill
- not needed by the target role provide customer follow-up skill
- not needed by the target role provide customers with order information skill
- not needed by the target role provide customers with price information skill
- not needed by the target role use databases skill
4 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held sales argumentation optional
- optional, not held financial markets optional
- optional, not held financial products optional
- optional, not held types of pensions optional
Other moves recorded from customer contact centre information clerk
- after-sales service technician 36% covered · substantial
- ICT help desk agent 25% covered · substantial
- live chat operator 25% covered · substantial
- contact centre manager 23% covered · substantial
Full index of moves from customer contact centre information clerk
Common questions about this move
Can a customer contact centre information clerk become a post office counter clerk?
Yes, and it is a substantial move. A customer contact centre information clerk already covers 38% of what a post office counter clerk is expected to do: 7 skills carry over, 6 of which the post office counter clerk role treats as required.
What skills does a customer contact centre information clerk need to become a post office counter clerk?
6 required skills are missing, plus 12 optional ones. They fall into 5 areas of the ESCO skill hierarchy, led by management skills. The single most important is sell post office products.
How hard is the move from customer contact centre information clerk to post office counter clerk?
Its learning distance is 59.2 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.