Where a customer contact centre information clerk can go next
5 destinations recorded, ranked by how much of the target role a customer contact centre information clerk already meets. The closer to the top of Table 1, the less there is to learn.
Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.
Also known as customer information center assistant, client services clerk, customer helpdesk clerk, customer contact center information clerk, customer representative, customer contact clerk, customer service clerk, customer relations representative, customer support officer.
Clerical support workers 32 skills on file 5 career moves 0 above 60% overlap Closest: post office counter clerk, 38%
- 70% and above · short step
- 50 to 70% · real move
- Below 50% · substantial retraining
Table 1 · A bigger jump
Possible, but expect real retraining rather than a sideways step.
Table 2 · What the job itself asks for
A customer contact centre information clerk needs 14 required skills and areas of knowledge. These 10 are the ones fewest other jobs share, so they say the most about the work.
- provide customer follow-up communication, collaboration and creativity
- collect customer data information skills
- establish customer rapport communication, collaboration and creativity
- answer incoming calls assisting and caring
- customer insight business, administration and law
- perform customer management assisting and caring
- keep records of customer interaction information skills
- use databases working with computers
- communicate by telephone communication, collaboration and creativity
- characteristics of services business, administration and law
Table 3 · Jobs that lead here
The reverse view: occupations whose skills already cover much of what a customer contact centre information clerk does. The figure is how much of this job each one brings.
- contact centre manager 33% covered · difficulty 64.4
- ICT help desk agent 30% covered · difficulty 67
- live chat operator 28% covered · difficulty 68.1
- call centre agent 28% covered · difficulty 68.5
- post office counter clerk 25% covered · difficulty 70.7
- chemical application specialist 21% covered · difficulty 73.9
Look up another occupation
Customer contact centre information clerk is filed under Clerical support workers, ISCO major group 4. The full index lists all ten groups.
How these figures were compiled
Overlap is how much of the target role is already part of a customer contact centre information clerk’s work. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.