Table 1Transition record

debt collectortosales processor

A debt collector already meets 19% of what the sales processor role asks for. The move turns on 16 required skills not yet in the profile.

From debt collector

19%

Overlap1

To sales processor

6 Skills carried over

16 Required, not held

78.9 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 78.9

This move: 78.9 of 100 · career change

1 Share of the sales processor role’s weighted skill requirement already met by the debt collector profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A sales processor role needs them, and most people applying for one will not have them already. This is the part of a debt collector background worth leading with.

Skill the target role also needs Area

already held show diplomacy communication, collaboration and creativity
already held process payments management skills
already held present reports communication, collaboration and creativity
already held meet deadlines management skills
already held have computer literacy working with computers
already held create solutions to problems communication, collaboration and creativity

All 6 carried skills, including the 4 the sales processor role treats as required.

Table 3

Table 3 · What you would need to learn

The 28 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 4 required, 2 supplementary

required, not held identify customer's needs required
required, not held work independently in sales required
required, not held ensure client orientation required
required, not held use different communication channels required

optional, not held negotiate sales contracts optional
optional, not held speak different languages optional

02 assisting and caring 3 required

required, not held provide customers with order information required
required, not held provide customer follow-up services required
required, not held provide information required

03 business, administration and law 2 required, 6 supplementary

required, not held characteristics of services required
required, not held sales activities required

optional, not held company policies optional
optional, not held customer service optional
optional, not held channel marketing optional
optional, not held international business optional
optional, not held multimodal transport logistics optional
optional, not held supply chain principles optional

04 working with computers 2 required, 2 supplementary

required, not held use databases required
required, not held use spreadsheets software required

optional, not held manage digital documents optional
optional, not held use e-services optional

05 information skills 2 required

required, not held process order forms with customer's information required
required, not held process data required

06 management skills 2 required

required, not held issue sales invoices required
required, not held perform multiple tasks at the same time required

2 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries a sales processor role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 6 skills that carry over

Skill Type

already held have computer literacy skill
already held meet deadlines skill
already held present reports skill
already held process payments skill
already held create solutions to problems skill
already held show diplomacy skill

The 2 learning areas not shown above

Skill to acquire Tier

07 engineering, manufacturing and construction 1 required, 1 supplementary

required, not held characteristics of products required

optional, not held electronic communication optional

08 information and communication technologies (icts) 1 supplementary

optional, not held e-commerce systems optional

12 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held company policies optional
optional, not held customer service optional
optional, not held e-commerce systems optional
optional, not held negotiate sales contracts optional
optional, not held channel marketing optional
optional, not held electronic communication optional
optional, not held international business optional
optional, not held manage digital documents optional
optional, not held multimodal transport logistics optional
optional, not held speak different languages optional
optional, not held supply chain principles optional
optional, not held use e-services optional

22 held skills the sales processor role does not ask for

Skill Type

not needed by the target role assess customers skill
not needed by the target role calculate debt costs skill
not needed by the target role civil process order knowledge
not needed by the target role communicate with customers skill
not needed by the target role consumer protection knowledge
not needed by the target role counsel clients skill
not needed by the target role credit control processes knowledge
not needed by the target role debt classification knowledge
not needed by the target role debt collection techniques knowledge
not needed by the target role debt systems knowledge
not needed by the target role enforce customer's debt repayment skill
not needed by the target role facilitate official agreement skill
not needed by the target role keep task records skill
not needed by the target role law of obligation knowledge
not needed by the target role maintain client debt records skill
not needed by the target role office software knowledge
not needed by the target role organisational structure knowledge
not needed by the target role perform debt investigation skill
not needed by the target role pose questions referring to documents skill
not needed by the target role product comprehension knowledge
not needed by the target role secure sensitive customer's information skill
not needed by the target role use communication techniques skill

11 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held characteristics of products required
required, not held characteristics of services required
required, not held sales activities required
optional, not held company policies optional
optional, not held customer service optional
optional, not held e-commerce systems optional
optional, not held channel marketing optional
optional, not held electronic communication optional
optional, not held international business optional
optional, not held multimodal transport logistics optional
optional, not held supply chain principles optional

Index

Other moves recorded from debt collector

Full index of moves from debt collector

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.