Hospitality entertainment manager to hotel concierge
A hospitality entertainment manager already meets 51% of what the hotel concierge role asks for. The move turns on 3 required skills not yet in the profile.
46.8/ 100
1 How much of what a hotel concierge is expected to do is already part of a hospitality entertainment manager’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the hotel concierge role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A hotel concierge role treats 6 of its required skills as things a hospitality entertainment manager already does. You would walk in with these on day one.
- assist clients with special needs
- comply with food safety and hygiene
- greet guests
- handle customer complaints
- maintain customer service
- provide tourism related information
What stands in the way is 3 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 9 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a hospitality entertainment manager background worth leading with.
- already held maintain incident reporting records information skills
- already held provide tourism related information assisting and caring
- already held assist clients with special needs communication, collaboration and creativity
- already held greet guests assisting and caring
- already held comply with food safety and hygiene assisting and caring
- already held implement sales strategies communication, collaboration and creativity
All 9 carried skills, including the 6 the hotel concierge role treats as required.
Table 3 · What you may need to learn
The 14 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn identify customer's needs required
- still to learn maintain relationship with customers required
- optional, not held distribute local information materials optional
- optional, not held take room service orders optional
- still to learn assist at check-in required
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held assess cleanliness of areas optional
- optional, not held process reservations optional
- optional, not held maintain reception area optional
- optional, not held deliver correspondence optional
- optional, not held handover the service area optional
- optional, not held property management software optional
Table 4 · Where to start
The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 assist at check-in practise this
- 02 identify customer's needs practise this
- 03 maintain relationship with customers practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 9 skills that carry over
- already held assist clients with special needs skill
- already held comply with food safety and hygiene skill
- already held greet guests skill
- already held handle customer complaints skill
- already held maintain customer service skill
- already held provide tourism related information skill
- already held implement marketing strategies skill
- already held implement sales strategies skill
- already held maintain incident reporting records skill
11 supplementary skills, helpful but not required
- optional, not held maintain reception area optional
- optional, not held distribute local information materials optional
- optional, not held handover the service area optional
- optional, not held property management software optional
- optional, not held take room service orders optional
- optional, not held assess cleanliness of areas optional
- optional, not held deliver correspondence optional
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held process reservations optional
35 held skills the hotel concierge role does not ask for
- not needed by the target role augmented reality knowledge
- not needed by the target role build business relationships skill
- not needed by the target role coordinate events skill
- not needed by the target role create annual marketing budget skill
- not needed by the target role create solutions to problems skill
- not needed by the target role demonstrate intercultural competences in hospitality services skill
- not needed by the target role develop entertainment programmes skill
- not needed by the target role ecotourism knowledge
- not needed by the target role educate on sustainable tourism skill
- not needed by the target role engage local communities in the management of natural protected areas skill
- not needed by the target role ensure cross-department cooperation skill
- not needed by the target role ensure safety in hospitality establishment skill
- not needed by the target role evaluate entertainment programme skill
- not needed by the target role improve customer traveling experiences with augmented reality skill
- not needed by the target role manage budgets skill
- not needed by the target role manage conservation of natural and cultural heritage skill
- not needed by the target role manage health and safety standards skill
- not needed by the target role manage inspections of equipment skill
- not needed by the target role manage staff skill
- not needed by the target role negotiate price skill
- not needed by the target role obtain sponsorship skill
- not needed by the target role plan events skill
- not needed by the target role plan multi-agenda event skill
- not needed by the target role plan shifts of employees skill
- not needed by the target role present reports skill
- not needed by the target role promote the use of sustainable transport skill
- not needed by the target role promote virtual reality travelling experiences skill
- not needed by the target role recreation activities knowledge
- not needed by the target role recruit employees skill
- not needed by the target role supervise entertainment activities for guests skill
- not needed by the target role support community-based tourism skill
- not needed by the target role support local tourism skill
- not needed by the target role train employees skill
- not needed by the target role use e-tourism platforms skill
- not needed by the target role virtual reality knowledge
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held property management software optional
Other moves recorded from hospitality entertainment manager
Common questions about this move
Can a hospitality entertainment manager become a hotel concierge?
Yes, and it is a moderate move. A hospitality entertainment manager already covers 51% of what a hotel concierge is expected to do: 9 skills carry over, 6 of which the hotel concierge role treats as required.
What skills does a hospitality entertainment manager need to become a hotel concierge?
3 required skills are missing, plus 11 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is assist at check-in.
How hard is the move from hospitality entertainment manager to hotel concierge?
Its learning distance is 46.8 out of 100, which is the moderate band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.