Hospitality establishment receptionist to host/hostess
A hospitality establishment receptionist already meets 36% of what the host/hostess role asks for. The move turns on 10 required skills not yet in the profile.
62.6/ 100
1 How much of what a host/hostess is expected to do is already part of a hospitality establishment receptionist’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the host/hostess role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A host/hostess role treats 7 of its required skills as things a hospitality establishment receptionist already does. You would walk in with these on day one.
- assist clients with special needs
- distribute local information materials
- greet guests
- identify customer's needs
- maintain customer service
- maintain relationship with customers
What stands in the way is 10 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 8 skills that carry over, these are the ones fewest other occupations ask for. A host/hostess role needs them, and most people applying for one will not have them already. This is the part of a hospitality establishment receptionist background worth leading with.
- already held distribute local information materials communication, collaboration and creativity
- already held provide tourism related information assisting and caring
- already held assist clients with special needs communication, collaboration and creativity
- already held greet guests assisting and caring
- already held handle customer complaints communication, collaboration and creativity
- already held maintain customer service communication, collaboration and creativity
All 8 carried skills, including the 7 the host/hostess role treats as required.
Table 3 · What you may need to learn
The 18 missing skills fall into 3 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn escort visitors to places of interest required
- still to learn welcome tour groups required
- still to learn answer incoming calls required
- still to learn handle personal identifiable information required
- still to learn manage tourist groups required
- still to learn provide visitor information required
- optional, not held answer questions about the train transport service optional
- optional, not held assist passengers optional
- optional, not held be friendly to passengers optional
- optional, not held check tickets at venue entry optional
- still to learn inform tourist groups on logistical times required
- still to learn demonstrate intercultural competences in hospitality services required
- still to learn promote the use of sustainable transport required
- still to learn communicate verbal instructions required
- optional, not held apply foreign languages in tourism optional
- optional, not held create solutions to problems optional
- optional, not held speak different languages optional
- optional, not held handle guest luggage optional
Table 4 · Where to start
The 3 entries a host/hostess role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 inform tourist groups on logistical times practise this
- 02 demonstrate intercultural competences in hospitality services practise this
- 03 escort visitors to places of interest practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 8 skills that carry over
- already held assist clients with special needs skill
- already held distribute local information materials skill
- already held greet guests skill
- already held identify customer's needs skill
- already held maintain customer service skill
- already held maintain relationship with customers skill
- already held provide tourism related information skill
- already held handle customer complaints skill
8 supplementary skills, helpful but not required
- optional, not held answer questions about the train transport service optional
- optional, not held assist passengers optional
- optional, not held be friendly to passengers optional
- optional, not held check tickets at venue entry optional
- optional, not held handle guest luggage optional
- optional, not held apply foreign languages in tourism optional
- optional, not held create solutions to problems optional
- optional, not held speak different languages optional
23 held skills the host/hostess role does not ask for
- not needed by the target role assess cleanliness of areas skill
- not needed by the target role assist at check-in skill
- not needed by the target role carry out end of day accounts skill
- not needed by the target role comply with food safety and hygiene skill
- not needed by the target role deal with arrivals in accommodation skill
- not needed by the target role deal with departures in accommodation skill
- not needed by the target role detect drug abuse skill
- not needed by the target role ensure the privacy of guests skill
- not needed by the target role explain features in accommodation venue skill
- not needed by the target role handle financial transactions skill
- not needed by the target role handover the service area skill
- not needed by the target role implement marketing strategies skill
- not needed by the target role implement sales strategies skill
- not needed by the target role maintain customer records skill
- not needed by the target role maintain incident reporting records skill
- not needed by the target role maintain reception area skill
- not needed by the target role process booking skill
- not needed by the target role process payments skill
- not needed by the target role process reservations skill
- not needed by the target role property management software knowledge
- not needed by the target role take room service orders skill
- not needed by the target role tend to clients' personal items skill
- not needed by the target role train reception staff skill
Other moves recorded from hospitality establishment receptionist
- camping ground operative 79% covered · adjacent
- hotel butler 77% covered · adjacent
- hotel porter 65% covered · moderate
- doorman/doorwoman 60% covered · moderate
Full index of moves from hospitality establishment receptionist
Common questions about this move
Can a hospitality establishment receptionist become a host/hostess?
Yes, and it is a substantial move. A hospitality establishment receptionist already covers 36% of what a host/hostess is expected to do: 8 skills carry over, 7 of which the host/hostess role treats as required.
What skills does a hospitality establishment receptionist need to become a host/hostess?
10 required skills are missing, plus 8 optional ones. They fall into 3 areas of the ESCO skill hierarchy, led by assisting and caring. The single most important is inform tourist groups on logistical times.
How hard is the move from hospitality establishment receptionist to host/hostess?
Its learning distance is 62.6 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.