hotel conciergetohospitality establishment receptionist
A hotel concierge already meets 66% of what the hospitality establishment receptionist role asks for. The move turns on 7 required skills not yet in the profile.
66%
36.9/ 100
1 Share of the hospitality establishment receptionist role’s weighted skill requirement already met by the hotel concierge profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A hospitality establishment receptionist role treats 13 of its required skills as things a hotel concierge already does. These are the ones it depends on most.
- assist at check-in
- assist clients with special needs
- comply with food safety and hygiene
- greet guests
- handle customer complaints
- handover the service area
What stands in the way is 7 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 21 skills that carry over, these are the ones fewest other occupations ask for. A hospitality establishment receptionist role needs them, and most people applying for one will not have them already. This is the part of a hotel concierge background worth leading with.
- already held handover the service area handling and moving
- already held ensure the privacy of guests assisting and caring
- already held maintain reception area management skills
- already held property management software services
- already held take room service orders communication, collaboration and creativity
- already held assess cleanliness of areas information skills
All 21 carried skills, including the 13 the hospitality establishment receptionist role treats as required.
Table 3 · What you would need to learn
The 10 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held deal with departures in accommodation required
- required, not held explain features in accommodation venue required
- required, not held deal with arrivals in accommodation required
- required, not held maintain customer records required
- required, not held process booking required
- optional, not held carry out end of day accounts optional
- required, not held handle financial transactions required
- required, not held process payments required
- optional, not held train reception staff optional
- optional, not held tend to clients' personal items optional
Table 4 · Where to start
The 3 entries a hospitality establishment receptionist role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 deal with departures in accommodation skill · sector specific
- 02 explain features in accommodation venue skill · sector specific
- 03 deal with arrivals in accommodation skill · cross sector
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 21 skills that carry over
- already held assist at check-in skill
- already held assist clients with special needs skill
- already held comply with food safety and hygiene skill
- already held greet guests skill
- already held handle customer complaints skill
- already held handover the service area skill
- already held identify customer's needs skill
- already held implement marketing strategies skill
- already held implement sales strategies skill
- already held maintain customer service skill
- already held maintain reception area skill
- already held maintain relationship with customers skill
- already held provide tourism related information skill
- already held assess cleanliness of areas skill
- already held detect drug abuse skill
- already held distribute local information materials skill
- already held ensure the privacy of guests skill
- already held maintain incident reporting records skill
- already held process reservations skill
- already held property management software knowledge
- already held take room service orders skill
3 supplementary skills, helpful but not required
- optional, not held tend to clients' personal items optional
- optional, not held train reception staff optional
- optional, not held carry out end of day accounts optional
2 held skills the hospitality establishment receptionist role does not ask for
- not needed by the target role deliver correspondence skill
- not needed by the target role handle personal identifiable information skill
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.