Hotel concierge to hospitality establishment receptionist
A hotel concierge already meets 66% of what the hospitality establishment receptionist role asks for. The move turns on 7 required skills not yet in the profile.
36.9/ 100
1 How much of what a hospitality establishment receptionist is expected to do is already part of a hotel concierge’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the hospitality establishment receptionist role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A hospitality establishment receptionist role treats 13 of its required skills as things a hotel concierge already does. You would walk in with these on day one.
- assist at check-in
- assist clients with special needs
- comply with food safety and hygiene
- greet guests
- handle customer complaints
- handover the service area
What stands in the way is 7 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 21 skills that carry over, these are the ones fewest other occupations ask for. A hospitality establishment receptionist role needs them, and most people applying for one will not have them already. This is the part of a hotel concierge background worth leading with.
- already held handover the service area handling and moving
- already held ensure the privacy of guests assisting and caring
- already held maintain reception area management skills
- already held property management software services
- already held take room service orders communication, collaboration and creativity
- already held assess cleanliness of areas information skills
All 21 carried skills, including the 13 the hospitality establishment receptionist role treats as required.
Table 3 · What you may need to learn
The 10 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn deal with departures in accommodation required
- still to learn explain features in accommodation venue required
- still to learn deal with arrivals in accommodation required
- still to learn maintain customer records required
- still to learn process booking required
- optional, not held carry out end of day accounts optional
- still to learn handle financial transactions required
- still to learn process payments required
- optional, not held train reception staff optional
- optional, not held tend to clients' personal items optional
Table 4 · Where to start
The 3 entries a hospitality establishment receptionist role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 deal with departures in accommodation practise this
- 02 explain features in accommodation venue practise this
- 03 deal with arrivals in accommodation practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 21 skills that carry over
- already held assist at check-in skill
- already held assist clients with special needs skill
- already held comply with food safety and hygiene skill
- already held greet guests skill
- already held handle customer complaints skill
- already held handover the service area skill
- already held identify customer's needs skill
- already held implement marketing strategies skill
- already held implement sales strategies skill
- already held maintain customer service skill
- already held maintain reception area skill
- already held maintain relationship with customers skill
- already held provide tourism related information skill
- already held assess cleanliness of areas skill
- already held detect drug abuse skill
- already held distribute local information materials skill
- already held ensure the privacy of guests skill
- already held maintain incident reporting records skill
- already held process reservations skill
- already held property management software knowledge
- already held take room service orders skill
3 supplementary skills, helpful but not required
- optional, not held tend to clients' personal items optional
- optional, not held train reception staff optional
- optional, not held carry out end of day accounts optional
2 held skills the hospitality establishment receptionist role does not ask for
- not needed by the target role deliver correspondence skill
- not needed by the target role handle personal identifiable information skill
Common questions about this move
Can a hotel concierge become a hospitality establishment receptionist?
Yes, and it is a moderate move. A hotel concierge already covers 66% of what a hospitality establishment receptionist is expected to do: 21 skills carry over, 13 of which the hospitality establishment receptionist role treats as required.
What skills does a hotel concierge need to become a hospitality establishment receptionist?
7 required skills are missing, plus 3 optional ones. They fall into 5 areas of the ESCO skill hierarchy, led by assisting and caring. The single most important is deal with departures in accommodation.
How hard is the move from hotel concierge to hospitality establishment receptionist?
Its learning distance is 36.9 out of 100, which is the moderate band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.