ICT capacity planner to ICT operations manager
An ICT capacity planner already meets 26% of what the ICT operations manager role asks for. The move turns on 14 required skills not yet in the profile.
74.1/ 100
1 How much of what an ICT operations manager is expected to do is already part of an ICT capacity planner’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the ICT operations manager role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
An ICT operations manager role treats 4 of its required skills as things an ICT capacity planner already does. You would walk in with these on day one.
- design process
- improve business processes
- perform project management
- use different communication channels
What stands in the way is 14 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 12 skills that carry over, these are the ones fewest other occupations ask for. An ICT operations manager role needs them, and most people applying for one will not have them already. This is the part of an ICT capacity planner background worth leading with.
- already held crowdsourcing strategy business, administration and law
- already held insourcing strategy business, administration and law
- already held outsourcing strategy business, administration and law
- already held design process communication, collaboration and creativity
- already held ICT process quality models information and communication technologies (icts)
- already held improve business processes management skills
All 12 carried skills, including the 4 the ICT operations manager role treats as required.
Table 3 · What you may need to learn
The 29 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn define technology strategy required
- still to learn develop ICT workflow required
- still to learn manage budgets required
- still to learn manage staff required
- optional, not held apply organisational techniques optional
- optional, not held develop information standards optional
- optional, not held recruit employees optional
- still to learn attend to ICT systems quality required
- still to learn manage changes in ICT system required
- still to learn use ICT ticketing system required
- optional, not held implement ICT security policies optional
- still to learn innovation processes required
- still to learn operations management required
- optional, not held hardware components suppliers optional
- optional, not held contract law optional
- still to learn maintain relationship with suppliers required
- still to learn train employees required
- optional, not held manage contracts optional
- optional, not held perform procurement processes optional
- still to learn digital systems required
- optional, not held core banking software optional
- optional, not held software components libraries optional
- optional, not held software components suppliers optional
- optional, not held hardware components optional
- still to learn oversee quality control required
- optional, not held comply with legal regulations optional
2 further areas in the appendix
Table 4 · Where to start
The 3 entries an ICT operations manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 attend to ICT systems quality practise this
- 02 define technology strategy practise this
- 03 develop ICT workflow practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 12 skills that carry over
- already held design process skill
- already held improve business processes skill
- already held perform project management skill
- already held use different communication channels skill
- already held ICT process quality models knowledge
- already held coordinate technological activities skill
- already held crowdsourcing strategy knowledge
- already held implement a virtual private network skill
- already held insourcing strategy knowledge
- already held outsourcing strategy knowledge
- already held provide cost benefit analysis reports skill
- already held systems development life-cycle knowledge
The 2 learning areas not shown above
- still to learn track key performance indicators required
- optional, not held implement ICT risk management optional
- optional, not held engineering processes optional
15 supplementary skills, helpful but not required
- optional, not held core banking software optional
- optional, not held engineering processes optional
- optional, not held hardware components suppliers optional
- optional, not held implement ICT risk management optional
- optional, not held implement ICT security policies optional
- optional, not held software components libraries optional
- optional, not held software components suppliers optional
- optional, not held apply organisational techniques optional
- optional, not held comply with legal regulations optional
- optional, not held contract law optional
- optional, not held develop information standards optional
- optional, not held hardware components optional
- optional, not held manage contracts optional
- optional, not held perform procurement processes optional
- optional, not held recruit employees optional
36 held skills the ICT operations manager role does not ask for
- not needed by the target role ICT capacity planning strategies knowledge
- not needed by the target role ICT infrastructure knowledge
- not needed by the target role ICT security standards knowledge
- not needed by the target role LDAP knowledge
- not needed by the target role LINQ knowledge
- not needed by the target role MDX knowledge
- not needed by the target role N1QL knowledge
- not needed by the target role SPARQL knowledge
- not needed by the target role XQuery knowledge
- not needed by the target role administer ICT system skill
- not needed by the target role analyse business requirements skill
- not needed by the target role apply company policies skill
- not needed by the target role business process modelling knowledge
- not needed by the target role carry out statistical forecasts skill
- not needed by the target role cloud technologies knowledge
- not needed by the target role collect customer feedback on applications skill
- not needed by the target role create database diagrams skill
- not needed by the target role create solutions to problems skill
- not needed by the target role deploy ICT systems skill
- not needed by the target role design database scheme skill
- not needed by the target role develop financial statistics reports skill
- not needed by the target role ensure adherence to organisational ICT standards skill
- not needed by the target role execute ICT audits skill
- not needed by the target role forecast workload skill
- not needed by the target role labour legislation knowledge
- not needed by the target role perform ICT troubleshooting skill
- not needed by the target role perform business analysis skill
- not needed by the target role perform resource planning skill
- not needed by the target role plan ICT capacity skill
- not needed by the target role plan migration to cloud skill
- not needed by the target role provide ICT consulting advice skill
- not needed by the target role provide user documentation skill
- not needed by the target role query languages knowledge
- not needed by the target role resource description framework query language knowledge
- not needed by the target role statistical analysis system software knowledge
- not needed by the target role use scripting programming skill
10 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn innovation processes required
- still to learn operations management required
- still to learn digital systems required
- optional, not held core banking software optional
- optional, not held engineering processes optional
- optional, not held hardware components suppliers optional
- optional, not held software components libraries optional
- optional, not held software components suppliers optional
- optional, not held contract law optional
- optional, not held hardware components optional
Common questions about this move
Can an ICT capacity planner become an ICT operations manager?
Yes, and it is a substantial move. An ICT capacity planner already covers 26% of what an ICT operations manager is expected to do: 12 skills carry over, 4 of which the ICT operations manager role treats as required.
What skills does an ICT capacity planner need to become an ICT operations manager?
14 required skills are missing, plus 15 optional ones. They fall into 8 areas of the ESCO skill hierarchy, led by management skills. The single most important is attend to ICT systems quality.
How hard is the move from ICT capacity planner to ICT operations manager?
Its learning distance is 74.1 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.