ICT documentation manager to ICT operations manager
An ICT documentation manager already meets 23% of what the ICT operations manager role asks for. The move turns on 14 required skills not yet in the profile.
75.8/ 100
1 How much of what an ICT operations manager is expected to do is already part of an ICT documentation manager’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the ICT operations manager role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
An ICT operations manager role treats 4 of its required skills as things an ICT documentation manager already does. You would walk in with these on day one.
- define technology strategy
- maintain relationship with suppliers
- manage budgets
- track key performance indicators
What stands in the way is 14 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 10 skills that carry over, these are the ones fewest other occupations ask for. An ICT operations manager role needs them, and most people applying for one will not have them already. This is the part of an ICT documentation manager background worth leading with.
- already held develop information standards management skills
- already held crowdsourcing strategy business, administration and law
- already held insourcing strategy business, administration and law
- already held outsourcing strategy business, administration and law
- already held define technology strategy management skills
- already held track key performance indicators information skills
All 10 carried skills, including the 4 the ICT operations manager role treats as required.
Table 3 · What you may need to learn
The 31 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn develop ICT workflow required
- still to learn improve business processes required
- still to learn manage staff required
- still to learn perform project management required
- optional, not held coordinate technological activities optional
- optional, not held recruit employees optional
- still to learn design process required
- still to learn train employees required
- still to learn use different communication channels required
- optional, not held manage contracts optional
- optional, not held perform procurement processes optional
- still to learn attend to ICT systems quality required
- still to learn manage changes in ICT system required
- still to learn use ICT ticketing system required
- optional, not held implement ICT security policies optional
- optional, not held implement a virtual private network optional
- still to learn innovation processes required
- still to learn operations management required
- optional, not held hardware components suppliers optional
- optional, not held contract law optional
- still to learn digital systems required
- optional, not held ICT process quality models optional
- optional, not held core banking software optional
- optional, not held software components libraries optional
- optional, not held software components suppliers optional
- optional, not held hardware components optional
- still to learn oversee quality control required
- optional, not held comply with legal regulations optional
2 further areas in the appendix
Table 4 · Where to start
The 3 entries an ICT operations manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 attend to ICT systems quality practise this
- 02 develop ICT workflow practise this
- 03 innovation processes study this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 10 skills that carry over
- already held define technology strategy skill
- already held maintain relationship with suppliers skill
- already held manage budgets skill
- already held track key performance indicators skill
- already held apply organisational techniques skill
- already held crowdsourcing strategy knowledge
- already held develop information standards skill
- already held insourcing strategy knowledge
- already held outsourcing strategy knowledge
- already held systems development life-cycle knowledge
The 2 learning areas not shown above
- optional, not held implement ICT risk management optional
- optional, not held provide cost benefit analysis reports optional
- optional, not held engineering processes optional
17 supplementary skills, helpful but not required
- optional, not held ICT process quality models optional
- optional, not held coordinate technological activities optional
- optional, not held core banking software optional
- optional, not held engineering processes optional
- optional, not held hardware components suppliers optional
- optional, not held implement ICT risk management optional
- optional, not held implement ICT security policies optional
- optional, not held implement a virtual private network optional
- optional, not held software components libraries optional
- optional, not held software components suppliers optional
- optional, not held comply with legal regulations optional
- optional, not held contract law optional
- optional, not held hardware components optional
- optional, not held manage contracts optional
- optional, not held perform procurement processes optional
- optional, not held provide cost benefit analysis reports optional
- optional, not held recruit employees optional
27 held skills the ICT operations manager role does not ask for
- not needed by the target role ICT help platforms knowledge
- not needed by the target role ICT project management knowledge
- not needed by the target role apply change management skill
- not needed by the target role business processes knowledge
- not needed by the target role content development processes knowledge
- not needed by the target role develop media strategy skill
- not needed by the target role disseminate internal communications skill
- not needed by the target role document management knowledge
- not needed by the target role ensure compliance with legal requirements skill
- not needed by the target role identify ICT user needs skill
- not needed by the target role identify legal requirements skill
- not needed by the target role identify market requirements for ICT documentation skill
- not needed by the target role industrial software knowledge
- not needed by the target role legal requirements of ICT products knowledge
- not needed by the target role manage content development projects skill
- not needed by the target role manage content metadata skill
- not needed by the target role manage human resources skill
- not needed by the target role manage information sources skill
- not needed by the target role manage localisation skill
- not needed by the target role monitor technology trends skill
- not needed by the target role perform resource planning skill
- not needed by the target role plan digital marketing skill
- not needed by the target role provide guidelines for content development skill
- not needed by the target role quality assurance methodologies knowledge
- not needed by the target role set quality assurance objectives skill
- not needed by the target role supplier management knowledge
- not needed by the target role usability engineering knowledge
11 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn innovation processes required
- still to learn operations management required
- still to learn digital systems required
- optional, not held ICT process quality models optional
- optional, not held core banking software optional
- optional, not held engineering processes optional
- optional, not held hardware components suppliers optional
- optional, not held software components libraries optional
- optional, not held software components suppliers optional
- optional, not held contract law optional
- optional, not held hardware components optional
Other moves recorded from ICT documentation manager
Common questions about this move
Can an ICT documentation manager become an ICT operations manager?
Yes, and it is a career change move. An ICT documentation manager already covers 23% of what an ICT operations manager is expected to do: 10 skills carry over, 4 of which the ICT operations manager role treats as required.
What skills does an ICT documentation manager need to become an ICT operations manager?
14 required skills are missing, plus 17 optional ones. They fall into 8 areas of the ESCO skill hierarchy, led by management skills. The single most important is attend to ICT systems quality.
How hard is the move from ICT documentation manager to ICT operations manager?
Its learning distance is 75.8 out of 100, which is the career change band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.