ICT help desk agent to rental service representative in video tapes and disks
An ICT help desk agent already meets 27% of what the rental service representative in video tapes and disks role asks for. The move turns on 16 required skills not yet in the profile.
70.1/ 100
1 How much of what a rental service representative in video tapes and disks is expected to do is already part of an ICT help desk agent’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the rental service representative in video tapes and disks role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A rental service representative in video tapes and disks role treats 6 of its required skills as things an ICT help desk agent already does. You would walk in with these on day one.
- assist customers
- communicate with customers
- guarantee customer satisfaction
- identify customer's needs
- product comprehension
- provide customer follow-up services
What stands in the way is 16 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A rental service representative in video tapes and disks role needs them, and most people applying for one will not have them already. This is the part of an ICT help desk agent background worth leading with.
- already held assist customers assisting and caring
- already held provide customer follow-up services assisting and caring
- already held guarantee customer satisfaction assisting and caring
- already held product comprehension business, administration and law
- already held communicate with customers communication, collaboration and creativity
- already held identify customer's needs communication, collaboration and creativity
All 6 carried skills, including the 6 the rental service representative in video tapes and disks role treats as required.
Table 3 · What you may need to learn
The 16 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn handle rental overdues required
- still to learn provide customers with price information required
- still to learn work independently in rental services required
- still to learn achieve sales targets required
- still to learn manage claims process required
- still to learn maintain inventory of rented items required
- still to learn record customers' personal data required
- still to learn apply numeracy skills required
- still to learn process data required
- still to learn review completed contracts required
- still to learn handle financial transactions required
- still to learn perform multiple tasks at the same time required
- still to learn process payments required
- still to learn company policies required
- still to learn financial capability required
- still to learn have computer literacy required
Table 4 · Where to start
The 3 entries a rental service representative in video tapes and disks role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 company policies study this
- 02 handle rental overdues practise this
- 03 maintain inventory of rented items practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 6 skills that carry over
- already held assist customers skill
- already held communicate with customers skill
- already held guarantee customer satisfaction skill
- already held identify customer's needs skill
- already held product comprehension knowledge
- already held provide customer follow-up services skill
0 supplementary skills, helpful but not required
26 held skills the rental service representative in video tapes and disks role does not ask for
- not needed by the target role ICT help platforms knowledge
- not needed by the target role ICT infrastructure knowledge
- not needed by the target role ICT system user requirements knowledge
- not needed by the target role answer incoming calls skill
- not needed by the target role characteristics of products knowledge
- not needed by the target role characteristics of services knowledge
- not needed by the target role create solutions to problems skill
- not needed by the target role educate on data confidentiality skill
- not needed by the target role handle helpdesk problems skill
- not needed by the target role implement a virtual private network skill
- not needed by the target role implement anti-virus software skill
- not needed by the target role information confidentiality knowledge
- not needed by the target role keep task records skill
- not needed by the target role keep up to date on product knowledge skill
- not needed by the target role knowledge base knowledge
- not needed by the target role manage schedule of tasks skill
- not needed by the target role perform data analysis skill
- not needed by the target role perform escalation procedure skill
- not needed by the target role prioritise requests skill
- not needed by the target role provide ICT support skill
- not needed by the target role solve ICT system problems skill
- not needed by the target role support ICT system users skill
- not needed by the target role use ICT hardware skill
- not needed by the target role use ICT ticketing system skill
- not needed by the target role use customer relationship management software skill
- not needed by the target role use e-services skill
2 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn company policies required
- still to learn financial capability required
Other moves recorded from ICT help desk agent
- ICT help desk manager 58% covered · moderate
- call centre agent 41% covered · substantial
- live chat operator 38% covered · substantial
- after-sales service technician 36% covered · substantial
- customer service representative 31% covered · substantial
- customer contact centre information clerk 30% covered · substantial
- technical sales representative in office machinery and equipment 28% covered · career change
- technical sales representative in chemical products 28% covered · career change
Common questions about this move
Can an ICT help desk agent become a rental service representative in video tapes and disks?
Yes, and it is a substantial move. An ICT help desk agent already covers 27% of what a rental service representative in video tapes and disks is expected to do: 6 skills carry over, 6 of which the rental service representative in video tapes and disks role treats as required.
What skills does an ICT help desk agent need to become a rental service representative in video tapes and disks?
16 required skills are missing, plus 0 optional ones. They fall into 5 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is company policies.
How hard is the move from ICT help desk agent to rental service representative in video tapes and disks?
Its learning distance is 70.1 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.