ICT help desk agenttorental service representative in video tapes and disks
A ICT help desk agent already meets 27% of what the rental service representative in video tapes and disks role asks for. The move turns on 16 required skills not yet in the profile.
This move: 70.1 of 100 · substantial
1 Share of the rental service representative in video tapes and disks role’s weighted skill requirement already met by the ICT help desk agent profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Table 2 · What you already bring
Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A rental service representative in video tapes and disks role needs them, and most people applying for one will not have them already. This is the part of a ICT help desk agent background worth leading with.
- already held assist customers assisting and caring
- already held provide customer follow-up services assisting and caring
- already held guarantee customer satisfaction assisting and caring
- already held product comprehension business, administration and law
- already held communicate with customers communication, collaboration and creativity
- already held identify customer's needs communication, collaboration and creativity
All 6 carried skills, including the 6 the rental service representative in video tapes and disks role treats as required.
Table 3 · What you would need to learn
The 16 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held handle rental overdues required
- required, not held provide customers with price information required
- required, not held work independently in rental services required
- required, not held achieve sales targets required
- required, not held manage claims process required
- required, not held maintain inventory of rented items required
- required, not held record customers' personal data required
- required, not held apply numeracy skills required
- required, not held process data required
- required, not held review completed contracts required
- required, not held handle financial transactions required
- required, not held perform multiple tasks at the same time required
- required, not held process payments required
- required, not held company policies required
- required, not held financial capability required
- required, not held have computer literacy required
Table 4 · Where to start
The 3 entries a rental service representative in video tapes and disks role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 company policies knowledge · sector specific
- 02 handle rental overdues skill · sector specific
- 03 maintain inventory of rented items skill · sector specific
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 6 skills that carry over
- already held assist customers skill
- already held communicate with customers skill
- already held guarantee customer satisfaction skill
- already held identify customer's needs skill
- already held product comprehension knowledge
- already held provide customer follow-up services skill
0 supplementary skills, helpful but not required
26 held skills the rental service representative in video tapes and disks role does not ask for
- not needed by the target role ICT help platforms knowledge
- not needed by the target role ICT infrastructure knowledge
- not needed by the target role ICT system user requirements knowledge
- not needed by the target role answer incoming calls skill
- not needed by the target role characteristics of products knowledge
- not needed by the target role characteristics of services knowledge
- not needed by the target role create solutions to problems skill
- not needed by the target role educate on data confidentiality skill
- not needed by the target role handle helpdesk problems skill
- not needed by the target role implement a virtual private network skill
- not needed by the target role implement anti-virus software skill
- not needed by the target role information confidentiality knowledge
- not needed by the target role keep task records skill
- not needed by the target role keep up to date on product knowledge skill
- not needed by the target role knowledge base knowledge
- not needed by the target role manage schedule of tasks skill
- not needed by the target role perform data analysis skill
- not needed by the target role perform escalation procedure skill
- not needed by the target role prioritise requests skill
- not needed by the target role provide ICT support skill
- not needed by the target role solve ICT system problems skill
- not needed by the target role support ICT system users skill
- not needed by the target role use ICT hardware skill
- not needed by the target role use ICT ticketing system skill
- not needed by the target role use customer relationship management software skill
- not needed by the target role use e-services skill
2 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- required, not held company policies required
- required, not held financial capability required
Other moves recorded from ICT help desk agent
- ICT help desk manager 58% covered · moderate
- call centre agent 41% covered · substantial
- live chat operator 38% covered · substantial
- after-sales service technician 36% covered · substantial
- customer service representative 31% covered · substantial
- customer contact centre information clerk 30% covered · substantial
- technical sales representative in office machinery and equipment 28% covered · career change
- technical sales representative in chemical products 28% covered · career change
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.