ICT help desk agenttotechnical sales representative in agricultural machinery and equipment
A ICT help desk agent already meets 28% of what the technical sales representative in agricultural machinery and equipment role asks for. The move turns on 21 required skills not yet in the profile.
This move: 75 of 100 · career change
1 Share of the technical sales representative in agricultural machinery and equipment role’s weighted skill requirement already met by the ICT help desk agent profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Table 2 · What you already bring
Of the 8 skills that carry over, these are the ones fewest other occupations ask for. A technical sales representative in agricultural machinery and equipment role needs them, and most people applying for one will not have them already. This is the part of a ICT help desk agent background worth leading with.
- already held use customer relationship management software working with computers
- already held manage schedule of tasks management skills
- already held characteristics of services business, administration and law
- already held characteristics of products engineering, manufacturing and construction
- already held provide customer follow-up services assisting and caring
- already held guarantee customer satisfaction assisting and caring
All 8 carried skills, including the 8 the technical sales representative in agricultural machinery and equipment role treats as required.
Table 3 · What you would need to learn
The 21 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held contact customers required
- required, not held demonstrate products' features required
- required, not held implement customer follow-up required
- required, not held implement sales strategies required
- required, not held maintain relationship with customers required
- required, not held prospect new customers required
- required, not held answer requests for quotation required
- required, not held apply technical communication skills required
- required, not held ensure client orientation required
- required, not held implement marketing strategies required
- required, not held respond to customers' inquiries required
- required, not held keep records on sales required
- required, not held produce sales reports required
- required, not held record customers' personal data required
- required, not held keep records of customer interaction required
- required, not held demonstrate motivation for sales required
- required, not held supervise sales activities required
- required, not held agricultural equipment required
- required, not held ensure compliance with legal requirements required
- required, not held sales promotion techniques required
1 further area in the appendix
Table 4 · Where to start
The 3 entries a technical sales representative in agricultural machinery and equipment role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 agricultural equipment knowledge · sector specific
- 02 contact customers skill · sector specific
- 03 demonstrate motivation for sales skill · sector specific
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 8 skills that carry over
- already held characteristics of products knowledge
- already held characteristics of services knowledge
- already held communicate with customers skill
- already held guarantee customer satisfaction skill
- already held manage schedule of tasks skill
- already held product comprehension knowledge
- already held provide customer follow-up services skill
- already held use customer relationship management software skill
The 1 learning area not shown above
- required, not held have computer literacy required
0 supplementary skills, helpful but not required
24 held skills the technical sales representative in agricultural machinery and equipment role does not ask for
- not needed by the target role ICT help platforms knowledge
- not needed by the target role ICT infrastructure knowledge
- not needed by the target role ICT system user requirements knowledge
- not needed by the target role answer incoming calls skill
- not needed by the target role assist customers skill
- not needed by the target role create solutions to problems skill
- not needed by the target role educate on data confidentiality skill
- not needed by the target role handle helpdesk problems skill
- not needed by the target role identify customer's needs skill
- not needed by the target role implement a virtual private network skill
- not needed by the target role implement anti-virus software skill
- not needed by the target role information confidentiality knowledge
- not needed by the target role keep task records skill
- not needed by the target role keep up to date on product knowledge skill
- not needed by the target role knowledge base knowledge
- not needed by the target role perform data analysis skill
- not needed by the target role perform escalation procedure skill
- not needed by the target role prioritise requests skill
- not needed by the target role provide ICT support skill
- not needed by the target role solve ICT system problems skill
- not needed by the target role support ICT system users skill
- not needed by the target role use ICT hardware skill
- not needed by the target role use ICT ticketing system skill
- not needed by the target role use e-services skill
2 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- required, not held agricultural equipment required
- required, not held sales promotion techniques required
Other moves recorded from ICT help desk agent
- ICT help desk manager 58% covered · moderate
- call centre agent 41% covered · substantial
- live chat operator 38% covered · substantial
- after-sales service technician 36% covered · substantial
- customer service representative 31% covered · substantial
- customer contact centre information clerk 30% covered · substantial
- technical sales representative in office machinery and equipment 28% covered · career change
- technical sales representative in chemical products 28% covered · career change
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.