ICT help desk agent to technical sales representative in hardware, plumbing and heating equipment
An ICT help desk agent already meets 28% of what the technical sales representative in hardware, plumbing and heating equipment role asks for. The move turns on 21 required skills not yet in the profile.
75/ 100
1 How much of what a technical sales representative in hardware, plumbing and heating equipment is expected to do is already part of an ICT help desk agent’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the technical sales representative in hardware, plumbing and heating equipment role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A technical sales representative in hardware, plumbing and heating equipment role treats 8 of its required skills as things an ICT help desk agent already does. You would walk in with these on day one.
- characteristics of products
- characteristics of services
- communicate with customers
- guarantee customer satisfaction
- manage schedule of tasks
- product comprehension
What stands in the way is 21 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 8 skills that carry over, these are the ones fewest other occupations ask for. A technical sales representative in hardware, plumbing and heating equipment role needs them, and most people applying for one will not have them already. This is the part of an ICT help desk agent background worth leading with.
- already held use customer relationship management software working with computers
- already held manage schedule of tasks management skills
- already held characteristics of services business, administration and law
- already held characteristics of products engineering, manufacturing and construction
- already held provide customer follow-up services assisting and caring
- already held guarantee customer satisfaction assisting and caring
All 8 carried skills, including the 8 the technical sales representative in hardware, plumbing and heating equipment role treats as required.
Table 3 · What you may need to learn
The 21 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn contact customers required
- still to learn demonstrate products' features required
- still to learn implement customer follow-up required
- still to learn implement sales strategies required
- still to learn maintain relationship with customers required
- still to learn prospect new customers required
- still to learn answer requests for quotation required
- still to learn apply technical communication skills required
- still to learn ensure client orientation required
- still to learn implement marketing strategies required
- still to learn respond to customers' inquiries required
- still to learn keep records on sales required
- still to learn produce sales reports required
- still to learn record customers' personal data required
- still to learn keep records of customer interaction required
- still to learn demonstrate motivation for sales required
- still to learn supervise sales activities required
- still to learn ensure compliance with legal requirements required
- still to learn sales promotion techniques required
- still to learn hardware, plumbing and heating equipment products required
1 further area in the appendix
Table 4 · Where to start
The 3 entries a technical sales representative in hardware, plumbing and heating equipment role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 contact customers practise this
- 02 demonstrate motivation for sales practise this
- 03 demonstrate products' features practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 8 skills that carry over
- already held characteristics of products knowledge
- already held characteristics of services knowledge
- already held communicate with customers skill
- already held guarantee customer satisfaction skill
- already held manage schedule of tasks skill
- already held product comprehension knowledge
- already held provide customer follow-up services skill
- already held use customer relationship management software skill
The 1 learning area not shown above
- still to learn have computer literacy required
0 supplementary skills, helpful but not required
24 held skills the technical sales representative in hardware, plumbing and heating equipment role does not ask for
- not needed by the target role ICT help platforms knowledge
- not needed by the target role ICT infrastructure knowledge
- not needed by the target role ICT system user requirements knowledge
- not needed by the target role answer incoming calls skill
- not needed by the target role assist customers skill
- not needed by the target role create solutions to problems skill
- not needed by the target role educate on data confidentiality skill
- not needed by the target role handle helpdesk problems skill
- not needed by the target role identify customer's needs skill
- not needed by the target role implement a virtual private network skill
- not needed by the target role implement anti-virus software skill
- not needed by the target role information confidentiality knowledge
- not needed by the target role keep task records skill
- not needed by the target role keep up to date on product knowledge skill
- not needed by the target role knowledge base knowledge
- not needed by the target role perform data analysis skill
- not needed by the target role perform escalation procedure skill
- not needed by the target role prioritise requests skill
- not needed by the target role provide ICT support skill
- not needed by the target role solve ICT system problems skill
- not needed by the target role support ICT system users skill
- not needed by the target role use ICT hardware skill
- not needed by the target role use ICT ticketing system skill
- not needed by the target role use e-services skill
2 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn hardware, plumbing and heating equipment products required
- still to learn sales promotion techniques required
Other moves recorded from ICT help desk agent
- ICT help desk manager 58% covered · moderate
- call centre agent 41% covered · substantial
- live chat operator 38% covered · substantial
- after-sales service technician 36% covered · substantial
- customer service representative 31% covered · substantial
- customer contact centre information clerk 30% covered · substantial
- technical sales representative in office machinery and equipment 28% covered · career change
- technical sales representative in chemical products 28% covered · career change
Common questions about this move
Can an ICT help desk agent become a technical sales representative in hardware, plumbing and heating equipment?
Yes, and it is a career change move. An ICT help desk agent already covers 28% of what a technical sales representative in hardware, plumbing and heating equipment is expected to do: 8 skills carry over, 8 of which the technical sales representative in hardware, plumbing and heating equipment role treats as required.
What skills does an ICT help desk agent need to become a technical sales representative in hardware, plumbing and heating equipment?
21 required skills are missing, plus 0 optional ones. They fall into 7 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is contact customers.
How hard is the move from ICT help desk agent to technical sales representative in hardware, plumbing and heating equipment?
Its learning distance is 75 out of 100, which is the career change band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.