ICT quality assurance manager to ICT operations manager
An ICT quality assurance manager already meets 27% of what the ICT operations manager role asks for. The move turns on 13 required skills not yet in the profile.
72.9/ 100
1 How much of what an ICT operations manager is expected to do is already part of an ICT quality assurance manager’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the ICT operations manager role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
An ICT operations manager role treats 5 of its required skills as things an ICT quality assurance manager already does. You would walk in with these on day one.
- attend to ICT systems quality
- define technology strategy
- oversee quality control
- track key performance indicators
- use different communication channels
What stands in the way is 13 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 11 skills that carry over, these are the ones fewest other occupations ask for. An ICT operations manager role needs them, and most people applying for one will not have them already. This is the part of an ICT quality assurance manager background worth leading with.
- already held attend to ICT systems quality working with computers
- already held develop information standards management skills
- already held ICT process quality models information and communication technologies (icts)
- already held coordinate technological activities management skills
- already held define technology strategy management skills
- already held track key performance indicators information skills
All 11 carried skills, including the 5 the ICT operations manager role treats as required.
Table 3 · What you may need to learn
The 30 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn develop ICT workflow required
- still to learn improve business processes required
- still to learn manage budgets required
- still to learn manage staff required
- still to learn perform project management required
- optional, not held apply organisational techniques optional
- optional, not held recruit employees optional
- still to learn maintain relationship with suppliers required
- still to learn design process required
- still to learn train employees required
- optional, not held manage contracts optional
- optional, not held perform procurement processes optional
- still to learn innovation processes required
- still to learn operations management required
- optional, not held crowdsourcing strategy optional
- optional, not held hardware components suppliers optional
- optional, not held insourcing strategy optional
- optional, not held outsourcing strategy optional
- optional, not held contract law optional
- still to learn manage changes in ICT system required
- still to learn use ICT ticketing system required
- optional, not held implement a virtual private network optional
- still to learn digital systems required
- optional, not held core banking software optional
- optional, not held software components libraries optional
- optional, not held software components suppliers optional
- optional, not held hardware components optional
- optional, not held implement ICT risk management optional
- optional, not held provide cost benefit analysis reports optional
1 further area in the appendix
Table 4 · Where to start
The 3 entries an ICT operations manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 develop ICT workflow practise this
- 02 innovation processes study this
- 03 maintain relationship with suppliers practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 11 skills that carry over
- already held attend to ICT systems quality skill
- already held define technology strategy skill
- already held oversee quality control skill
- already held track key performance indicators skill
- already held use different communication channels skill
- already held ICT process quality models knowledge
- already held comply with legal regulations skill
- already held coordinate technological activities skill
- already held develop information standards skill
- already held implement ICT security policies skill
- already held systems development life-cycle knowledge
The 1 learning area not shown above
- optional, not held engineering processes optional
17 supplementary skills, helpful but not required
- optional, not held core banking software optional
- optional, not held crowdsourcing strategy optional
- optional, not held engineering processes optional
- optional, not held hardware components suppliers optional
- optional, not held implement ICT risk management optional
- optional, not held implement a virtual private network optional
- optional, not held insourcing strategy optional
- optional, not held outsourcing strategy optional
- optional, not held software components libraries optional
- optional, not held software components suppliers optional
- optional, not held apply organisational techniques optional
- optional, not held contract law optional
- optional, not held hardware components optional
- optional, not held manage contracts optional
- optional, not held perform procurement processes optional
- optional, not held provide cost benefit analysis reports optional
- optional, not held recruit employees optional
28 held skills the ICT operations manager role does not ask for
- not needed by the target role Agile project management knowledge
- not needed by the target role ICT project management methodologies knowledge
- not needed by the target role ICT quality policy knowledge
- not needed by the target role ICT security legislation knowledge
- not needed by the target role Process-based management knowledge
- not needed by the target role application usability knowledge
- not needed by the target role apply information security policies skill
- not needed by the target role attend to detail in preparation for audits skill
- not needed by the target role data quality assessment knowledge
- not needed by the target role database quality standards knowledge
- not needed by the target role define data quality criteria skill
- not needed by the target role develop automated software tests skill
- not needed by the target role execute software tests skill
- not needed by the target role identify ICT system weaknesses skill
- not needed by the target role identify customer requirements skill
- not needed by the target role implement strategic planning skill
- not needed by the target role internal risk management policy knowledge
- not needed by the target role lean project management knowledge
- not needed by the target role levels of software testing knowledge
- not needed by the target role manage data skill
- not needed by the target role perform quality audits skill
- not needed by the target role provide software testing documentation skill
- not needed by the target role provide technical training skill
- not needed by the target role quality assurance methodologies knowledge
- not needed by the target role quality standards knowledge
- not needed by the target role set quality assurance objectives skill
- not needed by the target role software anomalies knowledge
- not needed by the target role usability engineering knowledge
13 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn innovation processes required
- still to learn operations management required
- still to learn digital systems required
- optional, not held core banking software optional
- optional, not held crowdsourcing strategy optional
- optional, not held engineering processes optional
- optional, not held hardware components suppliers optional
- optional, not held insourcing strategy optional
- optional, not held outsourcing strategy optional
- optional, not held software components libraries optional
- optional, not held software components suppliers optional
- optional, not held contract law optional
- optional, not held hardware components optional
Other moves recorded from ICT quality assurance manager
Common questions about this move
Can an ICT quality assurance manager become an ICT operations manager?
Yes, and it is a substantial move. An ICT quality assurance manager already covers 27% of what an ICT operations manager is expected to do: 11 skills carry over, 5 of which the ICT operations manager role treats as required.
What skills does an ICT quality assurance manager need to become an ICT operations manager?
13 required skills are missing, plus 17 optional ones. They fall into 7 areas of the ESCO skill hierarchy, led by management skills. The single most important is develop ICT workflow.
How hard is the move from ICT quality assurance manager to ICT operations manager?
Its learning distance is 72.9 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.