Career Overlap Transition record
RecordMove

Insurance fraud investigator to insurance claims handler

An insurance fraud investigator already meets 51% of what the insurance claims handler role asks for. The move turns on 8 required skills not yet in the profile.

Fig. 1 · Skill transfer ESCO v1.2.1 · directional
From insurance fraud investigator
51 % overlap
Partial match
To insurance claims handler
14 You already bring
8 Still to learn
32 Skills in the target role2
Learning distance Real move, short list to learn

51.4/ 100

1 How much of what an insurance claims handler is expected to do is already part of an insurance fraud investigator’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the insurance claims handler role is recorded as needing, required and optional together. What these numbers mean.

Why

Why this move works

An insurance claims handler role treats 11 of its required skills as things an insurance fraud investigator already does. You would walk in with these on day one.

  • actuarial science
  • analyse claim files
  • claims procedures
  • classify insurance claims
  • fraud detection
  • insurance law

What stands in the way is 8 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 14 skills that carry over, these are the ones fewest other occupations ask for. An insurance claims handler role needs them, and most people applying for one will not have them already. This is the part of an insurance fraud investigator background worth leading with.

Skill the target role also needs Area
  • already held interview insurance claimants communication, collaboration and creativity
  • already held classify insurance claims information skills
  • already held manage claim files information skills
  • already held analyse claim files information skills
  • already held claims procedures business, administration and law
  • already held review insurance process information skills

All 14 carried skills, including the 11 the insurance claims handler role treats as required.

Table 3

Table 3 · What you may need to learn

The 18 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.

Skill to pick up Tier
01 communication, collaboration and creativity 4 required, 3 supplementary
  • still to learn communicate with beneficiaries required
  • still to learn handle incoming insurance claims required
  • still to learn apply technical communication skills required
  • still to learn provide financial product information required
  • optional, not held ensure cross-department cooperation optional
  • optional, not held handle customer complaints optional
  • optional, not held handle financial disputes optional
02 information skills 3 required, 3 supplementary
  • still to learn calculate compensation payments required
  • still to learn maintain records of financial transactions required
  • still to learn synthesise financial information required
  • optional, not held assess coverage possibilities optional
  • optional, not held estimate damage optional
  • optional, not held apply statistical analysis techniques optional
03 management skills 1 required, 2 supplementary
  • still to learn organise a damage assessment required
  • optional, not held decide on insurance applications optional
  • optional, not held handle financial transactions optional
04 business, administration and law 1 supplementary
  • optional, not held insurance market optional
05 natural sciences, mathematics and statistics 1 supplementary
  • optional, not held statistics optional
Table 4

Table 4 · Where to start

The 3 entries an insurance claims handler role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 14 skills that carry over
Skill Type
  • already held actuarial science knowledge
  • already held analyse claim files skill
  • already held claims procedures knowledge
  • already held classify insurance claims skill
  • already held fraud detection knowledge
  • already held insurance law knowledge
  • already held interview insurance claimants skill
  • already held manage claim files skill
  • already held principles of insurance knowledge
  • already held review insurance process skill
  • already held types of insurance knowledge
  • already held analyse financial risk skill
  • already held manage claims process skill
  • already held trace financial transactions skill
10 supplementary skills, helpful but not required
Skill to pick up Tier
  • optional, not held assess coverage possibilities optional
  • optional, not held decide on insurance applications optional
  • optional, not held estimate damage optional
  • optional, not held apply statistical analysis techniques optional
  • optional, not held ensure cross-department cooperation optional
  • optional, not held handle customer complaints optional
  • optional, not held handle financial disputes optional
  • optional, not held handle financial transactions optional
  • optional, not held insurance market optional
  • optional, not held statistics optional
12 held skills the insurance claims handler role does not ask for
Skill Type
  • not needed by the target role assess customer credibility skill
  • not needed by the target role assist police investigations skill
  • not needed by the target role collect property financial information skill
  • not needed by the target role conduct financial audits skill
  • not needed by the target role debt systems knowledge
  • not needed by the target role detect financial crime skill
  • not needed by the target role document evidence skill
  • not needed by the target role interpret law skill
  • not needed by the target role obtain financial information skill
  • not needed by the target role perform debt investigation skill
  • not needed by the target role prepare financial auditing reports skill
  • not needed by the target role present evidence skill
2 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to pick up Tier
  • optional, not held insurance market optional
  • optional, not held statistics optional
Index
FAQ

Common questions about this move

Can an insurance fraud investigator become an insurance claims handler?

Yes, and it is a moderate move. An insurance fraud investigator already covers 51% of what an insurance claims handler is expected to do: 14 skills carry over, 11 of which the insurance claims handler role treats as required.

What skills does an insurance fraud investigator need to become an insurance claims handler?

8 required skills are missing, plus 10 optional ones. They fall into 5 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is calculate compensation payments.

How hard is the move from insurance fraud investigator to insurance claims handler?

Its learning distance is 51.4 out of 100, which is the moderate band. That accounts for both how much is missing and how specialised those skills are.

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.