Rental service representative to vehicle rental agent
A rental service representative already meets 58% of what the vehicle rental agent role asks for. The move turns on 10 required skills not yet in the profile.
52/ 100
1 How much of what a vehicle rental agent is expected to do is already part of a rental service representative’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the vehicle rental agent role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A vehicle rental agent role treats 13 of its required skills as things a rental service representative already does. You would walk in with these on day one.
- achieve sales targets
- apply numeracy skills
- communicate with customers
- contract law
- handle rental overdues
- have computer literacy
What stands in the way is 10 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 24 skills that carry over, these are the ones fewest other occupations ask for. A vehicle rental agent role needs them, and most people applying for one will not have them already. This is the part of a rental service representative background worth leading with.
- already held credit card payments business, administration and law
- already held work independently in rental services communication, collaboration and creativity
- already held handle rental overdues communication, collaboration and creativity
- already held facilitate official agreement communication, collaboration and creativity
- already held provide customers with price information communication, collaboration and creativity
- already held review completed contracts information skills
All 24 carried skills, including the 13 the vehicle rental agent role treats as required.
Table 3 · What you may need to learn
The 17 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn arrange pick‐up required
- still to learn arrange rental car drop-off required
- still to learn complete transaction procedures for returned vehicles required
- optional, not held tolerate stress optional
- still to learn audit closed vehicle rental contracts required
- still to learn check vehicle damage required
- still to learn process reservations required
- still to learn handle customer complaints required
- optional, not held deal with pressure from unexpected circumstances optional
- optional, not held utilise cross-selling optional
- optional, not held upsell products optional
- still to learn car controls required
- optional, not held carsharing optional
- still to learn conduct customer identification required
- still to learn types of vehicles required
2 further areas in the appendix
Table 4 · Where to start
The 3 entries a vehicle rental agent role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 arrange pick‐up practise this
- 02 arrange rental car drop-off practise this
- 03 audit closed vehicle rental contracts practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 24 skills that carry over
- already held achieve sales targets skill
- already held apply numeracy skills skill
- already held communicate with customers skill
- already held contract law knowledge
- already held handle rental overdues skill
- already held have computer literacy skill
- already held identify customer's needs skill
- already held perform multiple tasks at the same time skill
- already held process data skill
- already held process payments skill
- already held provide customers with price information skill
- already held record customers' personal data skill
- already held review completed contracts skill
- already held build rapport with people from different cultural backgrounds skill
- already held create solutions to problems skill
- already held credit card payments knowledge
- already held facilitate official agreement skill
- already held listen actively skill
- already held manage theft prevention skill
- already held operate cash register skill
- already held show diplomacy skill
- already held speak different languages skill
- already held use customer relationship management software skill
- already held work independently in rental services skill
The 2 learning areas not shown above
- optional, not held leasing characteristics optional
- optional, not held maintain vehicle service optional
7 supplementary skills, helpful but not required
- optional, not held carsharing optional
- optional, not held deal with pressure from unexpected circumstances optional
- optional, not held tolerate stress optional
- optional, not held utilise cross-selling optional
- optional, not held leasing characteristics optional
- optional, not held maintain vehicle service optional
- optional, not held upsell products optional
19 held skills the vehicle rental agent role does not ask for
- not needed by the target role agricultural equipment knowledge
- not needed by the target role assist customers skill
- not needed by the target role communicate by telephone skill
- not needed by the target role company policies knowledge
- not needed by the target role financial capability knowledge
- not needed by the target role guarantee customer satisfaction skill
- not needed by the target role handle financial transactions skill
- not needed by the target role industrial tools knowledge
- not needed by the target role machinery products knowledge
- not needed by the target role maintain inventory of rented items skill
- not needed by the target role manage claims process skill
- not needed by the target role manage contracts skill
- not needed by the target role mining, construction and civil engineering machinery products knowledge
- not needed by the target role office equipment knowledge
- not needed by the target role product comprehension knowledge
- not needed by the target role provide customer follow-up services skill
- not needed by the target role types of aircraft knowledge
- not needed by the target role types of maritime vessels knowledge
- not needed by the target role use different communication channels skill
4 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn car controls required
- still to learn types of vehicles required
- optional, not held carsharing optional
- optional, not held leasing characteristics optional
Other moves recorded from rental service representative
Common questions about this move
Can a rental service representative become a vehicle rental agent?
Yes, and it is a moderate move. A rental service representative already covers 58% of what a vehicle rental agent is expected to do: 24 skills carry over, 13 of which the vehicle rental agent role treats as required.
What skills does a rental service representative need to become a vehicle rental agent?
10 required skills are missing, plus 7 optional ones. They fall into 8 areas of the ESCO skill hierarchy, led by management skills. The single most important is arrange pick‐up.
How hard is the move from rental service representative to vehicle rental agent?
Its learning distance is 52 out of 100, which is the moderate band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.