Ticket sales agent to ticket issuing clerk
A ticket sales agent already meets 33% of what the ticket issuing clerk role asks for. The move turns on 27 required skills not yet in the profile.
76.3/ 100
1 How much of what a ticket issuing clerk is expected to do is already part of a ticket sales agent’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the ticket issuing clerk role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A ticket issuing clerk role treats 15 of its required skills as things a ticket sales agent already does. You would walk in with these on day one.
- assist clients with special needs
- cancellation policies of service providers
- communicate with customers
- handle personal identifiable information
- have computer literacy
- inform customers of activity changes
What stands in the way is 27 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 17 skills that carry over, these are the ones fewest other occupations ask for. A ticket issuing clerk role needs them, and most people applying for one will not have them already. This is the part of a ticket sales agent background worth leading with.
- already held cancellation policies of service providers business, administration and law
- already held stay up-to-date with current events information skills
- already held keep up to date on local events information skills
- already held inform customers of activity changes assisting and caring
- already held quote prices assisting and caring
- already held sell tickets communication, collaboration and creativity
All 17 carried skills, including the 15 the ticket issuing clerk role treats as required.
Table 3 · What you may need to learn
The 39 missing skills fall into 10 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn carry out active selling required
- still to learn carry out order intake required
- still to learn demonstrate products' features required
- still to learn identify customer's needs required
- still to learn provide customer guidance on product selection required
- still to learn use different communication channels required
- optional, not held advertise sport venue optional
- optional, not held promote cultural venue events optional
- optional, not held promote event optional
- optional, not held promote recreation activities optional
- optional, not held develop promotional tools optional
- still to learn issue sales invoices required
- still to learn operate cash register required
- still to learn plan aftersales arrangements required
- still to learn process refunds required
- still to learn organise storage facilities required
- optional, not held handle multiple orders simultaneously optional
- still to learn guarantee customer satisfaction required
- still to learn prevent shoplifting required
- still to learn ensure compliance with legal requirements required
- still to learn provide customer follow-up services required
- optional, not held assist customers optional
- optional, not held check tickets at venue entry optional
- still to learn examine merchandise required
- still to learn monitor stock level required
- still to learn apply numeracy skills required
- still to learn monitor ticketing required
- still to learn characteristics of services required
- still to learn product comprehension required
- still to learn sales argumentation required
- optional, not held advertising techniques optional
- still to learn carry out products preparation required
- still to learn maintain store cleanliness required
- still to learn stock shelves required
4 further areas in the appendix
Table 4 · Where to start
The 3 entries a ticket issuing clerk role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 carry out active selling practise this
- 02 carry out order intake practise this
- 03 carry out products preparation practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 17 skills that carry over
- already held assist clients with special needs skill
- already held cancellation policies of service providers knowledge
- already held communicate with customers skill
- already held handle personal identifiable information skill
- already held have computer literacy skill
- already held inform customers of activity changes skill
- already held keep up to date on local events skill
- already held maintain customer records skill
- already held maintain customer service skill
- already held process booking skill
- already held process payments skill
- already held quote prices skill
- already held respond to customers' inquiries skill
- already held sell tickets skill
- already held upsell products skill
- already held speak different languages skill
- already held stay up-to-date with current events skill
The 4 learning areas not shown above
- still to learn characteristics of products required
- still to learn e-commerce systems required
- optional, not held sporting events optional
- optional, not held recreation activities optional
- optional, not held cultural projects optional
12 supplementary skills, helpful but not required
- optional, not held advertise sport venue optional
- optional, not held assist customers optional
- optional, not held check tickets at venue entry optional
- optional, not held cultural projects optional
- optional, not held promote cultural venue events optional
- optional, not held promote event optional
- optional, not held promote recreation activities optional
- optional, not held sporting events optional
- optional, not held advertising techniques optional
- optional, not held develop promotional tools optional
- optional, not held handle multiple orders simultaneously optional
- optional, not held recreation activities optional
5 held skills the ticket issuing clerk role does not ask for
- not needed by the target role apply foreign languages in tourism skill
- not needed by the target role assist customers with self-service ticketing machines skill
- not needed by the target role comply with food safety and hygiene skill
- not needed by the target role provide tourism related information skill
- not needed by the target role use global distribution system skill
9 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn characteristics of products required
- still to learn characteristics of services required
- still to learn e-commerce systems required
- still to learn product comprehension required
- still to learn sales argumentation required
- optional, not held cultural projects optional
- optional, not held sporting events optional
- optional, not held advertising techniques optional
- optional, not held recreation activities optional
Common questions about this move
Can a ticket sales agent become a ticket issuing clerk?
Yes, and it is a career change move. A ticket sales agent already covers 33% of what a ticket issuing clerk is expected to do: 17 skills carry over, 15 of which the ticket issuing clerk role treats as required.
What skills does a ticket sales agent need to become a ticket issuing clerk?
27 required skills are missing, plus 12 optional ones. They fall into 10 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is carry out active selling.
How hard is the move from ticket sales agent to ticket issuing clerk?
Its learning distance is 76.3 out of 100, which is the career change band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.