Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

travel agenttoticket sales agent

A travel agent already meets 44% of what the ticket sales agent role asks for. The move turns on 9 required skills not yet in the profile.

From travel agent
44%
Overlap1
To ticket sales agent
10 Skills carried over
9 Required, not held
52 Difficulty2
adjacent 0–30
moderate 30–55
substantial 55–75
career change 75–100
this move, 52

This move: 52 of 100 · moderate

1 Share of the ticket sales agent role’s weighted skill requirement already met by the travel agent profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 10 skills that carry over, these are the ones fewest other occupations ask for. A ticket sales agent role needs them, and most people applying for one will not have them already. This is the part of a travel agent background worth leading with.

Skill the target role also needs Area
  • already held use global distribution system working with computers
  • already held quote prices assisting and caring
  • already held apply foreign languages in tourism communication, collaboration and creativity
  • already held process booking information skills
  • already held provide tourism related information assisting and caring
  • already held upsell products communication, collaboration and creativity

All 10 carried skills, including the 7 the ticket sales agent role treats as required.

Table 3

Table 3 · What you would need to learn

The 12 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 communication, collaboration and creativity 4 required, 2 supplementary
  • required, not held assist clients with special needs required
  • required, not held communicate with customers required
  • required, not held respond to customers' inquiries required
  • required, not held sell tickets required
  • optional, not held assist customers with self-service ticketing machines optional
  • optional, not held speak different languages optional
02 assisting and caring 2 required
  • required, not held handle personal identifiable information required
  • required, not held inform customers of activity changes required
03 information skills 1 required, 1 supplementary
  • required, not held keep up to date on local events required
  • optional, not held stay up-to-date with current events optional
04 business, administration and law 1 required
  • required, not held cancellation policies of service providers required
05 working with computers 1 required
  • required, not held have computer literacy required
Table 4

Table 4 · Where to start

The 3 entries a ticket sales agent role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 10 skills that carry over
Skill Type
  • already held maintain customer service skill
  • already held process booking skill
  • already held process payments skill
  • already held provide tourism related information skill
  • already held quote prices skill
  • already held upsell products skill
  • already held use global distribution system skill
  • already held apply foreign languages in tourism skill
  • already held comply with food safety and hygiene skill
  • already held maintain customer records skill
3 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held assist customers with self-service ticketing machines optional
  • optional, not held speak different languages optional
  • optional, not held stay up-to-date with current events optional
48 held skills the ticket sales agent role does not ask for
Skill Type
  • not needed by the target role achieve sales targets skill
  • not needed by the target role advertise travel insurance skill
  • not needed by the target role augmented reality knowledge
  • not needed by the target role coordinate events skill
  • not needed by the target role develop inclusive communication material skill
  • not needed by the target role distribute local information materials skill
  • not needed by the target role ecotourism knowledge
  • not needed by the target role educate on sustainable tourism skill
  • not needed by the target role engage local communities in the management of natural protected areas skill
  • not needed by the target role ensure the privacy of guests skill
  • not needed by the target role execute email marketing skill
  • not needed by the target role follow ethical code of conduct in tourism skill
  • not needed by the target role geographical areas relevant to tourism knowledge
  • not needed by the target role handle customer complaints skill
  • not needed by the target role handle financial transactions skill
  • not needed by the target role identify customer's needs skill
  • not needed by the target role implement marketing strategies skill
  • not needed by the target role implement sales strategies skill
  • not needed by the target role improve customer traveling experiences with augmented reality skill
  • not needed by the target role maintain relationship with customers skill
  • not needed by the target role maintain relationship with suppliers skill
  • not needed by the target role manage conservation of natural and cultural heritage skill
  • not needed by the target role manage database skill
  • not needed by the target role manage digital archives skill
  • not needed by the target role manage time in tourism skill
  • not needed by the target role manage visitor flows in natural protected areas skill
  • not needed by the target role measure customer feedback skill
  • not needed by the target role office software knowledge
  • not needed by the target role oversee all travel arrangements skill
  • not needed by the target role present reports skill
  • not needed by the target role produce content for tourism brochures skill
  • not needed by the target role promote the use of sustainable transport skill
  • not needed by the target role promote virtual reality travelling experiences skill
  • not needed by the target role provide customised products skill
  • not needed by the target role search databases skill
  • not needed by the target role self-service technologies in tourism knowledge
  • not needed by the target role sell tourist packages skill
  • not needed by the target role social media management knowledge
  • not needed by the target role support community-based tourism skill
  • not needed by the target role support local tourism skill

8 further entries not listed here

1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • required, not held cancellation policies of service providers required
Index

Other moves recorded from travel agent

Full index of moves from travel agent

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.