Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

waiter/waitresstohospitality establishment receptionist

A waiter/waitress already meets 30% of what the hospitality establishment receptionist role asks for. The move turns on 14 required skills not yet in the profile.

From waiter/waitress
30%
Overlap1
To hospitality establishment receptionist
9 Skills carried over
14 Required, not held
71 Difficulty2
Career overlap Distant match

30%

Learning distance Substantial retraining

71/ 100

1 Share of the hospitality establishment receptionist role’s weighted skill requirement already met by the waiter/waitress profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A hospitality establishment receptionist role treats 6 of its required skills as things a waiter/waitress already does. These are the ones it depends on most.

  • assist clients with special needs
  • comply with food safety and hygiene
  • identify customer's needs
  • maintain customer service
  • maintain relationship with customers
  • process payments

What stands in the way is 14 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 9 skills that carry over, these are the ones fewest other occupations ask for. A hospitality establishment receptionist role needs them, and most people applying for one will not have them already. This is the part of a waiter/waitress background worth leading with.

Skill the target role also needs Area
  • already held detect drug abuse assisting and caring
  • already held maintain incident reporting records information skills
  • already held process reservations information skills
  • already held assist clients with special needs communication, collaboration and creativity
  • already held comply with food safety and hygiene assisting and caring
  • already held process payments management skills

All 9 carried skills, including the 6 the hospitality establishment receptionist role treats as required.

Table 3

Table 3 · What you would need to learn

The 22 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 assisting and caring 6 required, 1 supplementary
  • required, not held assist at check-in required
  • required, not held deal with departures in accommodation required
  • required, not held explain features in accommodation venue required
  • required, not held provide tourism related information required
  • required, not held deal with arrivals in accommodation required
  • required, not held greet guests required
  • optional, not held ensure the privacy of guests optional
02 communication, collaboration and creativity 3 required, 3 supplementary
  • required, not held implement sales strategies required
  • required, not held handle customer complaints required
  • required, not held implement marketing strategies required
  • optional, not held distribute local information materials optional
  • optional, not held take room service orders optional
  • optional, not held train reception staff optional
03 information skills 2 required, 2 supplementary
  • required, not held maintain customer records required
  • required, not held process booking required
  • optional, not held assess cleanliness of areas optional
  • optional, not held carry out end of day accounts optional
04 management skills 2 required
  • required, not held maintain reception area required
  • required, not held handle financial transactions required
05 handling and moving 1 required, 1 supplementary
  • required, not held handover the service area required
  • optional, not held tend to clients' personal items optional
06 services 1 supplementary
  • optional, not held property management software optional
Table 4

Table 4 · Where to start

The 3 entries a hospitality establishment receptionist role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 9 skills that carry over
Skill Type
  • already held assist clients with special needs skill
  • already held comply with food safety and hygiene skill
  • already held identify customer's needs skill
  • already held maintain customer service skill
  • already held maintain relationship with customers skill
  • already held process payments skill
  • already held detect drug abuse skill
  • already held maintain incident reporting records skill
  • already held process reservations skill
8 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held distribute local information materials optional
  • optional, not held property management software optional
  • optional, not held take room service orders optional
  • optional, not held tend to clients' personal items optional
  • optional, not held train reception staff optional
  • optional, not held assess cleanliness of areas optional
  • optional, not held carry out end of day accounts optional
  • optional, not held ensure the privacy of guests optional
34 held skills the hospitality establishment receptionist role does not ask for
Skill Type
  • not needed by the target role advise guests on menus for special events skill
  • not needed by the target role alcoholic beverage products knowledge
  • not needed by the target role apply foreign languages in hospitality skill
  • not needed by the target role arrange tables skill
  • not needed by the target role assist VIP guests skill
  • not needed by the target role assist customers skill
  • not needed by the target role attend to detail regarding food and beverages skill
  • not needed by the target role check dining room cleanliness skill
  • not needed by the target role clean surfaces skill
  • not needed by the target role decant wines skill
  • not needed by the target role dietary regimes knowledge
  • not needed by the target role educate customers on coffee varieties skill
  • not needed by the target role educate customers on tea varieties skill
  • not needed by the target role food and beverages on the menu knowledge
  • not needed by the target role laws regulating serving alcoholic drinks knowledge
  • not needed by the target role local area tourism industry knowledge
  • not needed by the target role maintain personal hygiene standards skill
  • not needed by the target role measure customer feedback skill
  • not needed by the target role prepare alcoholic beverages skill
  • not needed by the target role prepare flambeed dishes skill
  • not needed by the target role prepare hot drinks skill
  • not needed by the target role prepare service trolleys skill
  • not needed by the target role prepare the restaurant for service skill
  • not needed by the target role present menus skill
  • not needed by the target role recommend wines skill
  • not needed by the target role serve beverages skill
  • not needed by the target role serve food in table service skill
  • not needed by the target role serve wines skill
  • not needed by the target role sparkling wines knowledge
  • not needed by the target role supervise food quality skill
  • not needed by the target role take food and beverage orders from customers skill
  • not needed by the target role use food cutting tools skill
  • not needed by the target role welcome restaurant guests skill
  • not needed by the target role work in a hospitality team skill
1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • optional, not held property management software optional
Index

Other moves recorded from waiter/waitress

Full index of moves from waiter/waitress

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.