Career Overlap Occupation record
RecordJob

Where a live chat operator can go next

5 destinations recorded, ranked by how much of the target role a live chat operator already meets. The closer to the top of Table 1, the less there is to learn.

Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.

Also known as virtual chat operator, virtual chat agent, online chat agent, live chat agent, real time chat operator, online chat operator.

Clerical support workers 35 skills on file 5 career moves 1 above 60% overlap Closest: call centre agent, 65%

Fig. 2 · Career map 5 nearest · ESCO v1.2.1
call centre agent 65% covered ICT help desk agent 42% covered customer service representati… 32% covered customer contact centre infor… 28% covered call centre supervisor 28% covered live chat operator You are here
  • 70% and above · short step
  • 50 to 70% · real move
  • Below 50% · substantial retraining
The 5 nearest destinations from live chat operator, each one a link to that move’s record. Distance from the centre is how much retraining the move takes; the figure on each is how much of that role a live chat operator already covers. All 5 are listed in the tables below.
Table 1

Table 1 · Within reach

Table 2

Table 2 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

Table 3

Table 3 · What the job itself asks for

A live chat operator needs 17 required skills and areas of knowledge. These 10 are the ones fewest other jobs share, so they say the most about the work.

Required skill Area
  • work with e-services available to citizens working with computers
  • discern written communication communication, collaboration and creativity
  • handle tasks independently information skills
  • respond to inquiries in written form communication, collaboration and creativity
  • type at speed information skills
  • use internet chat communication, collaboration and creativity
  • persuade clients with alternatives communication, collaboration and creativity
  • information confidentiality information and communication technologies (icts)
  • process data information skills
  • adapt to changing situations communication, collaboration and creativity
Table 4

Table 4 · Jobs that lead here

The reverse view: occupations whose skills already cover much of what a live chat operator does. The figure is how much of this job each one brings.

Index

Look up another occupation

Live chat operator is filed under Clerical support workers, ISCO major group 4. The full index lists all ten groups.

Note

How these figures were compiled

Overlap is how much of the target role is already part of a live chat operator’s work. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.