Career Overlap Occupation record Edition 1 · ESCO v1.2.1
RecordOccupation

Where a live chat operator can go next

5 destinations recorded, ranked by how much of the target role a live chat operator already meets. The closer to the top of Table 1, the less there is to learn.

Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.

Clerical support workers 35 skills on file 5 career moves 1 above 60% overlap Closest: call centre agent, 65%

call centre agent 65% covered ICT help desk agent 42% covered customer service representati… 32% covered customer contact centre infor… 28% covered call centre supervisor 28% covered live chat operator You are here
Fig. 2 — the 5 nearest destinations from live chat operator. Distance from the centre is how much retraining the move takes; the figure on each is how much of that role a live chat operator already covers. All 5 are listed in the tables below.
  • 70% and above · short step
  • 50 to 70% · real move
  • Below 50% · substantial retraining
Table 1

Table 1 · Within reach

Table 2

Table 2 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

Index

Look up another occupation

live chat operator is filed under Clerical support workers, ISCO major group 4. The full index lists all ten groups.

Note

How these figures were compiled

Coverage is the share of the target role’s weighted skill requirement a live chat operator already meets, counting required skills in full and supplementary ones at 0.35. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.